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“Very Comfortable”

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Country Inn & Suites By Carlson, Crystal Lake
Ranked #1 of 4 Hotels in Crystal Lake
Reviewed 7 August 2014

I was impressed by all the wonderful staff and the awesome beds! The sheets were so soft and the beds were very comfortable. We had an issue with a clogged bathtub drain but it was fixed right away, even on the weekend. We will stay again when we are in the area.

  • Stayed: July 2014, travelled with family
    • Value
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Review collected in partnership with Country Inns & Suites By Carlson
Thank Jason W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CountryInnGMCL, General Manager at Country Inn & Suites By Carlson, Crystal Lake, responded to this reviewResponded 19 August 2014

Jason W,
We are thrilled to hear you will join us again. We really appreciate your review! I apologize you had a slow drain in your tub but I am glad we were able to get that repaired right away for you. We love hearing about a comfy nights sleep. Thank you again and we cant wait to serve you again soon.

Warmest regards,
The Country Inn Team.

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Reviews (221)
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176 - 182 of 221 reviews

Reviewed 1 August 2014 via mobile

To be honest, we expected very low scale. We've been paying $150+ for rooms, so half the price must be half the services. Nope! We had 1 issue but it was quickly resolved by hotel staff. Room was huge, comfy bed, clean and quiet. I found out later that the hotel also donated a nights stay to a friends fundraiser, so this place helps its community too! Will be back when in Crystal Lake for sure!

Stayed: August 2014, travelled with friends
Thank Musicmeg83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CountryInnGMCL, General Manager at Country Inn & Suites By Carlson, Crystal Lake, responded to this reviewResponded 12 August 2014

Dear Musicmeg83,

Thank you for the great review! We are thrilled to hear we "Blew your expectations away!" I am glad we were able to help donate to your friends fundraiser. I hope the fundraiser was huge success. Thanks for choosing to stay with us and we hope to see you again soon!

Sincerely,

The Country Inn Team.

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Reviewed 30 July 2014

This is a great hotel, for the business or family traveler. They always make me feel like a valued guest. The rooms are clean, which is very important to me, and I always feel safe and secure. It is a good value for price paid. I always stay at this hotel when in the area.

  • Stayed: July 2014, travelled on business
    • Value
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Review collected in partnership with Country Inns & Suites By Carlson
Thank Catherine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CountryInnGMCL, General Manager at Country Inn & Suites By Carlson, Crystal Lake, responded to this reviewResponded 12 August 2014

Dear Catherine S,

It is so awesome to have you back again! We are thrilled you enjoy your time with us and the team is taking good care of you. Thank you for another great review!

Sincerely,

Your Country Inn Team

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Reviewed 28 July 2014

Very courteous staff, hotel is very clean, great breakfast provides traditional & healthy options. Location close to parks, shopping & restaurants. Found the snore door in the suite with the pull out couch a life saver.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson
Thank Julie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CountryInnGMCL, General Manager at Country Inn & Suites By Carlson, Crystal Lake, responded to this reviewResponded 12 August 2014

Dear Julie C,

Thank you for the excellent review of your stay with us! We pride ourselves in offer a clean and friendly hotel for our guests to visit. Thank you for choosing to stay with us and we hope to see you again soon!

Sincerely,

The Country Inn Team

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Reviewed 28 July 2014

We paid more than we usually pay for similar accommodations. The front desk staff was friendly & rooms were clean. We had plenty of towels. But there were a lot of kids staying (families) & they were quite noisy, hanging in the halls, etc. Due to high number of guests (I assume), some brfst items were gone when we went to eat. The location was convenient for the family wedding we attended. I did get a cake from the bakery across the street & was not impressed.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson
Thank thinkin'vacation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CountryInnGMCL, General Manager at Country Inn & Suites By Carlson, Crystal Lake, responded to this reviewResponded 5 August 2014

Dear Thinkin'vacation,
Thank you for the review. We definitely have some opportunity to learn from this past week. We did make some changes to the breakfast after receiving your review. Thank you for giving us the opportunity to correct our mistakes. Please reach out to me the next time you are headed to the Crystal lake area. I would like the opportunity to make up for not exceeding your expectations. My email is cx_crys@countryinns.com. Thank you again and we look forward to serving you again soon!
Sincerely,
The Country Inn Team

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Reviewed 27 July 2014

We had reservations, for a king bed, to stay one night, to attend a family wedding. Our granddaughter decided to go with us, so I called to see if we could change our reservation,
to 2 queens, they were full due to a baseball tournament, but upgraded us to a 2 bedroom
suite, for the same price. WOW!!!! so nice !!!! very nice ladies at the desk, breakfast was good,
never heard a sound, even tho lots of kids, clean, very very clean!
My granddaughter, left her swimsuit, I called when we were on our way home, and they are mailing it, again..........THANK YOU!

  • Stayed: July 2014, travelled with family
    • Location
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Thank vacationdiva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CountryInnGMCL, General Manager at Country Inn & Suites By Carlson, Crystal Lake, responded to this reviewResponded 5 August 2014

Dear vacationdiva,
I am so thrilled to hear we were able to make you and your family comfortable! This was a busy time for us and we are glad you enjoyed it with us. We hope the swim suite made it home and cant wait for you to visit us again soon!
Thank you,
The Country Inn Team

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Reviewed 24 July 2014 via mobile

We always keep our business partners here due to the good breakfast, clean rooms and super friendly staff. We just had a group of people from Germany and used their conference room for training purposes. The Germans loved their stay and we love the image this hotel adds to our companies image.

Stayed: July 2014
Thank Ncooper987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CountryInnGMCL, General Manager at Country Inn & Suites By Carlson, Crystal Lake, responded to this reviewResponded 5 August 2014

Dear Ncooper987,
We are so thrilled to hear that you and your colleagues enjoyed your time with us. Thank you for the great review! We look forward to hosting you and your guests in the near future!
Sincerely,
The Country Inn Team

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Additional Information about Country Inn & Suites By Carlson, Crystal Lake

Address: 600 Tracy Trl, Crystal Lake, IL 60014-6276
Phone Number:
Region: United States > Illinois > Crystal Lake
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Crystal Lake
Price Range: £67 - £132 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Crystal Lake 2.5*
Number of rooms: 80
Reservation Options:
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Also Known As:
Country Inn & Suites By Carlson, Crystal Lake Hotel Crystal Lake
Country Inn And Suites By Carlson, Crystal Lake
Country Inn Crystal Lake
Crystal Lake Country Inn

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