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“Terrible!”

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Baymont Inn & Suites Decatur
Ranked #11 of 14 Hotels in Decatur
TOPEKA
1 review
“Terrible!”
Reviewed 24 November 2012

The arrangement between Booking.com & Baymont Inn was a joke. Had already been charged 4 my stay by Booking.com, but Baymont said I hadn't paid.Also said I reserved 3 rooms for 2 nites which was was wrong. After saying they would get everything worked out, ended up getting locked out of my room. Said Booking.com said my credit card was bad, which was wrong. Had them run it & it went thru. I ended paying twice for my room. This was a total nightmare. I want my $ back from either Booking.com or Baylmont. Never again for Booking.com or Baymont Inn.

  • Stayed November 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Baymont Inn & Suites

Helpful?
Thank K M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BaymontDecatur, General Manager at Baymont Inn & Suites Decatur, responded to this review, 15 January 2013
Dear Guest.

Thank you for choosing Baymont Inn Decatur for your stay. We are terribly sorry about your experience. I want to apologize for responding late here. We have resolved the issue. The hotel and Booking.com have changed the agreement of business to make it convenient for guests.


Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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315 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (19)
Date | Rating
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English first
Edwardsville, Illinois
Level 5 Contributor
63 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 9 November 2012

The Baymont is as-advertised and provides a quality nights stay for the money. The rooms are average and they provide a good hot breakfast (for free). Considering the rates they charge, it is a decent value.

  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Andy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Baymont Inn & Suites Decatur

Property: Baymont Inn & Suites Decatur
Address: 5100 Hickory Point Frontage Rd, Decatur, IL 62526
Phone Number:
Region: United States > Illinois > Decatur
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #11 of 14 Hotels in Decatur
Price Range (Based on Average Rates): £
Hotel Class:2 star — Baymont Inn & Suites Decatur 2*
Number of rooms: 102
Official Description (provided by the hotel):
Please contact hotel directly for pet policies. ... more   less 
Reservation Options:
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Also Known As:
Baymont Inn Decatur Hotel Decatur
Decatur Baymont Inn

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