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“Superb customer service”

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Embassy Suites North Shore / Deerfield
Ranked #1 of 6 Hotels in Deerfield
Certificate of Excellence
GreenLeadersGold level
Chicago
1 review
“Superb customer service”
Reviewed 16 May 2013

Customer service is excellent at this hotel. We visited over Mother's Day weekend and the room services manager allowed our restless 2-year son to check out the hotel's courtesy bus (not literally -- just go inside and explore). Personalized and friendly service makes this a smart choice for families.

  • Stayed May 2013, travelled with family
    • Service
Helpful?
Thank Chicagobasedtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brad H, General Manager at Embassy Suites North Shore / Deerfield, responded to this review, 1 June 2013
Dear Chicagobasetraveler,

I was glad to hear that our team delivered superb customer service during your visit. It is our goal to make a positive difference in a guest's stay.

Please come back and visit again.

Best regards,

Brad

Brad Harvey
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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972 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (133)
Date | Rating
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English first
Toronto, Canada
Level Contributor
132 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 16 May 2013 via mobile

This Embassy location was excellent. The breakfast buffet, restaurant and bar were all excellent in terms of service and food and drink quality. The only disappointment was the managers cocktail hour; the drink selection was lousy and the snacks were not much better. In fairness, this is a free service offered so I can't really knock it too much! Rooms are clean and spacious and there is plenty of parking.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ForeverMexico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brad H, General Manager at Embassy Suites North Shore / Deerfield, responded to this review, 1 June 2013
Dear ForeverMexico,

Thank you for staying with us and for taking the time to provide comments. I am so pleased to hear you enjoyed the restaurant and the service at the hotel.

My hope is that you will return and join us in the future.

All the best,

Brad

Brad Harvey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tulsa, OK
1 review
Reviewed 14 May 2013

I have been staying here about every-other-week for the last 18 months. The hotel had a change of ownership about a year ago, and I was skeptical about the change. The new owners have renovated the property, and it is much nicer than ever. Close to Walgreens, and Baxter headquarters in the north Chicago suburb or Deerfield, and just off of I-294/94 it is convenient to O'Hare and points south as well. The staff is friendly, the manager reception is well catered, and I love the made-to-order breakfast, pool, and whirlpool. The workout facilites are modest, but stocked with Precor treadmills, elipticals, and bikes. A few dumbells and such rounds-out your workout. The beds are reasonably fresh, and the bathrooms have been updated as well. As usual with an Embassy Suites, a dorm-size fridge and a microwave are standard and the selection of TV channels is about what you would expect at any Hilton chain hotel. For the business traveler, it is a good value, and you are likely to be refreshed and start your day full-speed ahead.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brad H, General Manager at Embassy Suites North Shore / Deerfield, responded to this review, 1 June 2013
Dear MarkT,

Thank you for staying with us so frequently and for your loyalty to the hotel. It is always good to hear from our frequent guests and I am very pleased to hear that you start the day refreshed when staying with us.

I look forward to meeting you in the future.

Warm regards,

Brad

Brad Harvey
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cincinnati, United States
2 reviews
Reviewed 11 May 2013

I love staying at the Embassy Suites and this was no exception. The rooms were spacious, high quality and VERY quiet. However, if you come toward the end of breakfast, expect that things may have run out and not been refilled.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Deborah L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brad H, General Manager at Embassy Suites North Shore / Deerfield, responded to this review, 1 June 2013
Dear DeborahL,

Thank your for staying at The Embassy Suites Chicago - North Shore/Deerfield. I also thank you for your comments and will address the situation with the end of breakfast.

My hope is that you visit again and please let me know if I may assist you in any way in the future.

Warm regards,

Brad

Brad Harvey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 7 May 2013

Overall a good stay, but a little more attention to detail would be nice. If people take the time to make a request, the hotel staff could take the time to do everything possible to honor the request. We were given the option to upgrade to a suite, which accommodated everyone in the party, but this would not have been necessary if my request to have both rooms side by side had been honored in the first place.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
47 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 5 May 2013 via mobile

We flew up to Illinois to see our son graduate from Navy boot camp this past weekend and stayed at this Embassy Suites. Not a bad stay, floor was dirty more than once the two days we were there, Three buses full of high school kids from New Orleans were staying there as well... They were fairly well behaved so it wasn't too bad... Great breakfast of course and the managers reception wasn't bad either....

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Terry K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brad H, General Manager at Embassy Suites North Shore / Deerfield, responded to this review, 1 June 2013
Dear Tandkams,

Thank you for staying with us and congratulations regarding your son's graduation at the Naval Training Center. We host many of the families coming to the graduations and we are always glad to see the graduates come back on Friday after the graduation to the hotel.

Please come visit again and thank you for your comments.

All the best,

Brad

Brad Harvey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Richlands, North Carolina, United States
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 May 2013

Everything works with this property. The people, the food, the rooms...all of it is outstanding. I've not run into anyone on the team who isn't a pleasure to deal with. Most especially, ask for Brad, Caroline, Nita, and/or Cathy. They put a special spin on hospitality! s

Room Tip: seems the 7th floor rooms have showers only. Plenty of rooms with tubs if you prefer.
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  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stephanie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brad H, General Manager at Embassy Suites North Shore / Deerfield, responded to this review, 1 June 2013
Dear Stephanie B.,

You are absolutely one of our favorite guests and thank you very much for the kind words regarding the team and your experience at the hotel.

We look forward to your next stay and as always, please let us know if there is anything we can do to make this your home away from home.

All the best,

Brad

Brad Harvey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites North Shore / Deerfield

Property: Embassy Suites North Shore / Deerfield
Address: 1445 Lake Cook Rd, Deerfield, IL 60015-5213
Phone Number:
Region: United States > Illinois > Lake County > Deerfield
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Deerfield
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites North Shore / Deerfield 3.5*
Number of rooms: 237
Official Description (provided by the hotel):
Stay in the newly renovated full-service all-suite hotel located 14 miles from Chicago’s O’Hare International Airport. Embassy Suites Chicago - North Shore/Deerfield is situated in an excellent location for easy access to several Fortune 500 headquarters, Chicago attractions, world-class shopping and a diverse array of restaurants. Relax in your spacious two-room suite and enjoy a range of home-like amenities such as two flat-screen TVs, a wet bar area with a refrigerator, microwave and coffeemaker. Accessible rooms are available.Start your day with a free cooked-to-order breakfast, and savor complimentary beverages and snacks at the Evening Reception*. If you’re busy, Room Service is available from Cadwell's Grille. Take advantage of the hotel’s BusinessLink™ Business Center and express mail service. Hold a meeting or conference in one of the five event venues, and enjoy the range of business amenities and services available. ... more   less 
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Also Known As:
Embassy Suites North Shore / Deerfield Hotel Deerfield
Embassy Suites Deerfield
Deerfield Embassy Suites

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