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Hyatt Regency Deerfield
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Reviews (637)
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All reviewsbreakfast buffetsitting arearoom servicebusiness hotelnice hotellobby barnorthern suburbsnice roomfront desk staffdowntown chicagorooms are spaciousbusiness triplake cook roadhotel restaurantdefinitely stay here againshuttle servicegym
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Reviewed 6 November 2013

I stayed here as part of a group attending a local field hockey tournament. I was in Chicago for work a couple of days prior, so I actually stayed here an extra night before most of the field hockey crowd arrived.

The hotel and rooms were clean. The amenities were in line with expectations. It is true that there was some noise in the halls in the late evenings once the field hockey girls arrived, but they generally had curfews, and I am not aware of any issues during the later hours. The price was good, the location was fine, service was good, and the the place was clean. That adds up to a good stay. Would stay again.

  • Stayed: October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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Thank pick6king
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
101610A, General Manager at Hyatt Regency Deerfield, responded to this reviewResponded 16 November 2013

pick6king-

Thanks for the note; glad you enjoyed the hotel... Hope to see you again soon!

Adam Patenaude
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 November 2013

We stayed here this past weekend for a hockey tournament, and the management and so-called security were a joke.

First, they claim that they take care of their customers, yet I had to call the front desk three times to get them to quiet down some of the unruly guests located near my room. The next day I tried to discuss this with the manager, but he did not want to hear it. His excuse was that they were packed with hockey parents and they could do control the noise--what a joke. The manager even went so far as to say that some of the unruly people on the floor were with me, and this was not the case.

He did not even have the decency to be understanding. Clearly, this manager realized that he had me and everyone else in his hand, so he did not need to be helpful.

Never again will I stay here, and I will make sure anyone from my area who visits Chicago knows about this place.

  • Stayed: November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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Thank StuBoy--Pgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
101610A, General Manager at Hyatt Regency Deerfield, responded to this reviewResponded 16 November 2013

christu-


I really appreciate your taking the time to share your disappointment with your recent experience. I want to personally apologize for the noise that disturbed your stay.

We want our guests to have the best stay possible where everything exceeds their expectations. I am sorry if that was not the case during your stay. You can be confident that we will follow-up on your concerns so that others are not disappointed as you were.

Again, thank you for making the effort to share your thoughts. We value you as a guest, and I do want you to know that your concerns are our concerns! Please stay with us again soon so that we can demonstrate our commitment to your comfort.

Sincerely,

Adam Patenaude
General Manager

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Reviewed 3 November 2013 via mobile

This hotel goes above and beyond to have great service! They make you feel at home from the time you check in, get to know your name at the restaurant and bar, and are always friendly. The hotel and rooms look recently renovated with modern furniture and finishes. Luckily it's a frequent stop for work, it's a great home away from home!

Stayed: October 2013, travelled on business
Thank cptra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
101610A, General Manager at Hyatt Regency Deerfield, responded to this reviewResponded 16 November 2013

cptra-

Glad you enjoyed the hotel... We appreciate the kind words and hope to see you again soon!

Adam Patenaude
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 October 2013 via mobile

We got our room at a chapter rate through a third party site but even at their standard rate it would have been fair. We were only here one night but it's a nice place for a long weekend. It was about 45 minutes from downtown Chicago with traffic but we enjoyed being in a suburb type area with a mall nearby.

Our room was nice and we enjoyed that we had a small sitting area that was divided from the bedroom. We had our 9 month old son with us and we were able to set up his pack n play in the living area and feel like we had our own "space". The decor was nice in the room and trendy in the lobby. Wish we had time to try out the bar. Not sure if all the rooms come with a mini fridge but ours did which was nice to keep bottles in. Also enjoyed that the TV could swivel between both rooms.

The hallways were a little dingy and needed some sort of aesthetic fix. The shower and toilet had a separate area with a door that was pretty cramped inside but I enjoyed being able to use the sink without needing to wait. My husband however pointed out that the light switch for the shower was on the outside and anyone could turn it off if they wanted.

Overall though the staff was very friendly, the rooms were clean and comfortable and for the price it really was a great deal. Definitely recommend it.

Stayed: October 2013
Thank TheIrishSmile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
101610A, General Manager at Hyatt Regency Deerfield, responded to this reviewResponded 31 October 2013

TheIrishSmile-

We are glad you enjoyed your stay... Hope to see you again soon!

Adam Patenaude
Hyatt Deerfield

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2013

This a nice large hotel with a contemporary ambience. The King bed room has a king bed and a semi separate living area with a sofa that can open into an additional bed. The room is well designed with a refrigerator, coffee maker and spacious desk plus a large screen TV.

The service is prompt and courteous. The parking is free. Some of the downsides. The internet cost $10/day. There are very limited toiletries though you can request them from housekeeping. Overall quite comfortable but a little bit out of way if you are planning to spend your tiome in Chicago or Evanston

  • Stayed: October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank AJFlorida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
101610A, General Manager at Hyatt Regency Deerfield, responded to this reviewResponded 24 October 2013

AJFlorida-

Glad you enjoyed the hotel! Thanks for staying with us... Wanted to share a tip on getting free internet: sign up for our Hyatt Gold Passport loyalty program and you'll qualify for free internet in no time!

Adam Patenaude
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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