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“Excellent” 4 of 5 bubbles
Review of Chicago Marriott Suites Deerfield

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Chicago Marriott Suites Deerfield
Ranked #3 of 6 Hotels in Deerfield
Staffanstorp, Sweden
Level Contributor
15 reviews
4 hotel reviews
“Excellent”
4 of 5 bubbles Reviewed 2 April 2014

The staff is friendly and hotell is clean. Need to be refurbished. Breakfast not that impressing however what was served tasted good. Room was pleasant however took a while before getting some hot water in the pipes in the showever. Shuttle service available.

  • Stayed March 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank BMOlofsson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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251 reviews from our community

Traveller rating
    91
    105
    30
    11
    14
See reviews for
65
39
13
113
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Highland Park, Illinois
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 28 March 2014

Not a location for family, everything on property has a charge attached to it. No complimentary internet, no complimentary breakfast, no complimentary free local calls. Being a reward member obviously does not offer any advantage. No sauna as advertised either. Pool very small and hot tub doesn't even have any adequate jets.

  • Stayed March 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank tom w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria S, Front Office Manager at Chicago Marriott Suites Deerfield, responded to this review, 3 April 2014
Tom W,

I'd like to thank you for taking the time to provide your feedback. I am very sorry to hear that your stay with us was not a satisfactory one. I will definitely address all of your concerns with our Management Team so that we can keep improving our amenities.

If you would like to discuss this further or if there is anything I can help you with now or in the future, please don't hesitate to contact me.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
72 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 18 March 2014

Its a Marriott Suites, its not an amazing Marriott Suites and its a little bit tired but its a decent solid get what you pay for sort of Marriott Suites. The staff however are excellently friendly and upbeat. When you've been travelling a lot this makes a difference.

Location wise its on a business park so not a great location but if you are in the local area for business that really doesn't matter that much.

  • Stayed March 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Seat62A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeerfieldMarriott, General Manager at Chicago Marriott Suites Deerfield, responded to this review, 1 April 2014
Dear Seat62A,

We thank you for staying with us and appriciate your feed back. We will be completing some updates to the hotel in near future and look forward to inviting you back in the coming months.

The hotel is located in an office park and we also offer Shuttle Service with in a 5 mile radius to local area attractions, stores and restaurants.

Again, we thank for staying with us and we look forward to meeting you on your next visit to Chicago Marriott Suites Deerfield.

Safe Travels,

Sam Kelly
General Manager
Chicago Marriott Suites Deerfield
Two Parkway North
Deerfield, IL 60015
Phone: 847-405-9666 Fax: 847-405-9660
samuel.kelly2@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Naples, Florida
Level Contributor
38 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 15 March 2014

We have stayed at this hotel on many occasions as it is well located for family visits. The staff are good and friendly and the hotel is generally clean and presents well, it is however now in need of some cap ex and a refurbishment as it is starting to look tired.

Room Tip: a higher floor and one that has exec facilities
See more room tips
  • Stayed September 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank neil m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeerfieldMarriott, General Manager at Chicago Marriott Suites Deerfield, responded to this review, 1 April 2014
Dear Neil,

Thank you for taking the time to let us know about your stay with us, we truly appreciate your comments. We will be doing some updates to the guest rooms, restaurant, meeting rooms, pool and fitness center as we move into the summer and fall this year. We look forward to meeting you on your next visit to Deerfield. Please contact me directly for assistance.

Safe Travels,

Sam Kelly
General Manager
Chicago Marriott Suites Deerfield
Two Parkway North
Deerfield, IL 60015
Phone: 847-405-9666 Fax: 847-405-9660
samuel.kelly2@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NYC
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
1 of 5 bubbles Reviewed 14 March 2014

Just completed a two night stay for business. My stay was very disappointing.
the list of issues:
1.Check in was a joke. Got to the elevator and realised the desk clerk did not put my room number on the key holder

2. Couldn't get eggs for breakfast as the omlette person was MIA
3.Twice at lunch someone in out group ordered a cheeseburger. Both times no cheese and we had to track down the server to get it corrected. The second time the server never returned to the table.
4. No internet service in the room for over 3 hours
5. No Newspapers available 2 of the 3 days
6.Voice mail not working
7. Could not get a cup of coffee at breakfast. Had to go to the coffee station in the lobby to get it and when the waiter finally showed up i requested coffee. Never delivered so back to the lobby for coffee.
My general observation is Hotel Management does not care about Customer service. At lunch both days Marriott employees who looked like management were seated next to our table and NEVER intervened of said anything. It looked like they got good service and were having a good time.

  • Stayed March 2014, travelled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Steve T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria S, Front Office Manager at Chicago Marriott Suites Deerfield, responded to this review, 20 March 2014
Steve T,

Thank you for taking the time to give us some feedback regarding your stay. I apologize for the inconvenience you've experienced and that our attempts to take care of your issues were insufficient. It is very important to us that your experience is an exceptional one while staying at our Hotel and that fact that it wasn't is very dissapointing to me. If you would like to discuss this further, I'd be more then happy to contact you at your earliest convenience. If you'd like, you can also reach me at victoria.shamshura@marriott.com.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Jersey
Level Contributor
93 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 bubbles Reviewed 6 March 2014

Nearly everything you expect in a full-service suites hotel but poor food.
Excellent staff - Marriott really gets the importance of good staff in its higher end faciliities. Front desk and restaurant (+ for Jennifer and bartender - always very attentive)
Nicely laid out and open lobby/bar/restaurant area.
Standard well appointed suite, comfortable bed, full bath (separate tub and 'tight' shower). Good closure between bedroom and living area
Awkward placing of relatively small tv in bedroom, made almost useless. Work area is substantial and well lit
Negative: The hotel is in a business park, nearest restaurants 1-3 miles away so I ate both nights and mornings in hotel.
Meal choices were adequate but everything was bland and nearly tasteless. Ok, don't expect much from fish tacos in Chicago, but this was a small slab of no-flavor salmon on lettuce in a tortilla - not close. Other choices fared no better, lacking any flavor at all
Breakfast buffet was better, sufficient choices including fresh fruit and omelets.

  • Stayed March 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank DillyScarlet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria S, Front Office Manager at Chicago Marriott Suites Deerfield, responded to this review, 11 March 2014
DillyScarlet,

I would like to thank you for taking the time to review your stay. I am happy to hear that our staff took great care of you. I will also address your concerns with our F&B Department regarding your dining experience. We will be making some changes to our menu in the near future and hope that you wil see the improvement on your next visit.
We hope to see you soon, and if there is anything I can do to ensure an exceptional experience, please don't hesitate to contact me.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tampa, Florida
Level Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 16 January 2014

I stayed at this property December 21st. I was promptly greeted by the young lady at the Guest Service counter. I was traveling to chicago to visit my sister fora night then on my way to Iowa to visit the in-laws for christmas and needless to say leaving 72* Alabama heat for the low teens of Chicago was a shocker!!!!

The hotel itself was clean, quiet and comfy. It wasn't the easiest to find at dark and with snow/ice for southern folk like me but I felt more than safe in the hotel itself.

I would tell anyone that was looking for a hotel in the area about this hotel and recommend it to anyone.

I didn't test out the pool, weight room or the restaurant so I can't comment on those.

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank PIMking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Chicago Marriott Suites Deerfield

Property: Chicago Marriott Suites Deerfield
Address: 2 Parkway N, Deerfield, IL 60015-2544
Region: United States > Illinois > Lake County > Deerfield
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in Deerfield
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Chicago Marriott Suites Deerfield 3.5*
Number of rooms: 248
Reservation Options:
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Also Known As:
Chicago Marriott Suites Deerfield Hotel Deerfield
Deerfield Marriott
Marriott Deerfield

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