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“Excellent, caring staff!”

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Hilton Garden Inn Chicago O'Hare Airport
Ranked #1 of 9 Hotels in Des Plaines
Certificate of Excellence
Madison, United States
1 review
“Excellent, caring staff!”
5 of 5 bubbles Reviewed 24 November 2013

I work in the hospitality industry and I must say I was blown away by the customer service at this hotel. The front desk staff, restaurant staff, and bartenders truly care and want your stay to be care free. This truly lived up to the Hilton standards of making the guest feel cared for, valued and respected.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Michelle S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex B, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review, 25 November 2013
Dear Michelle S,

Thank you for your kind comments about our hotel property and staff. I was very pleased to read about your wonderful experience. Your heartfelt remarks highlight our dedication to delivering the very best in everything we do. As someone who works in hospitality, you're aware of how important it is to surround yourself with a wonderful team. It's our pleasure to continue the tradition and quality of hospitality that Hilton stands for.

Sincerely,

Alex Bohan
Hilton Garden Inn - Chicago O'Hare
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1,260 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (126)
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English first
Dallas
Level Contributor
105 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed 23 November 2013

He had a very nice night in the Hilton Garden Inn. The rooms were clean, very comfortable and the beds were exceptional. The room was very quiet considering how close we were to O'Hare Field. Food was excellent in the restaurant and the breakfast buffet was also very good.

Room Tip: Definitely would stay there again.
See more room tips
  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank retired42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex B, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review, 25 November 2013
Dear retired42,

Thank you for sharing your review with us and others on TripAdvisor.com! We appreciate your business and your feedback. I'll be sure to share your kind comments with our Food & Beverage Team and the rest of our staff. Thank you for staying with us and have a wonderful week!

Sincerely,

Alex Bohan
Hilton Garden Inn - Chicago O'Hare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
55 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed 21 November 2013

Clean,excellent service.
Located 15 minutes from the airport.Shuttles from and to the airport every 30 minutes.
Lots of business meetings are conducted in the lobby (we did that too). The staff was very polite and professional, offering us water throughout the day.
Since. We're working on a tight time schedule we ate in the hotel. The fodd was very good and reasonably priced.
I wouldn't pick this hotel if I wanted to travel the highlights of Chicago but for business purpose this was the most perfect location

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Naama Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex B, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review, 25 November 2013
Dear Naama Z,

Thank you for sharing your stay experience with us on TripAdvisor.com! We appreciate you taking time to review our hotel staff and property. We're glad we could help you feel more at home during your meetings. Thank you for staying with us and have a wonderful week!

Sincerely,

Alex Bohan
Hilton Garden Inn - Chicago O'Hare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sterling Heights, United States
1 review
5 of 5 bubbles Reviewed 21 November 2013

Nice comfortable place the Hilton Garden Inn, near the River casino, you can walk..if you like..or they shuttle..to area restaurants and the casino as well as the airport..the staff was very friendly and knowledgeable about the area, and recommended restaurants and clubs to visit..I WILL RETURN..

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Kenneth S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex B, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review, 25 November 2013
Dear Kenneth S,

We're delighted you enjoyed your stay at the Hilton Garden Inn - Chicago O'Hare. It's a special pleasure to serve a guest who's staying with us for the first time. We're proud to have earned your loyalty and hope to welcome you back soon. I'll be sure to share your kind comments with the rest of our staff. Have a wonderful week!

Sincerely,

Alex Bohan
Hilton Garden Inn - Chicago O'Hare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
biringham
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 19 November 2013 via mobile

The hotel is super nice and welcoming. Upon arrival the front office staff was friendly and helpful. I liked my room and the bed was comfortable.I truly enjoyed my stay there and would definitely stay there again.

Stayed August 2013, travelled on business
Helpful?
Thank db3rd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex B, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review, 25 November 2013
Dear db3rd,

We value your feedback and appreciate you taking the time to share your comments with us on Trip Advisor. Our team hopes to welcome you back soon. From all of us at the Hilton Garden Inn - Chicago O'Hare, thank you for staying with us!

Sincerely,

Alex Bohan
Hilton Garden Inn - Chicago O'Hare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubuque, United States
2 reviews
5 of 5 bubbles Reviewed 19 November 2013

Everything from the check-in to the check-out experience was fast and efficient. This hotel was very clean, quiet and conveniently located. The mini blueberry scones in the lobby were a welcomed treat!

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jeannie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex B, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review, 25 November 2013
Dear Jeannie W,

I'm delighted you enjoyed the blueberry treats from our kitchen. I'll be sure to pass on your kind comments to our Food & Beverage Team. Thank you taking the time to review our hotel staff and property on Trip Advisor! We appreciate your feedback.

Sincerely,

Alex Bohan
Hilton Garden Inn - Chicago O'Hare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tremont, United States
1 review
5 of 5 bubbles Reviewed 18 November 2013

Very nice establishment, good services and excellent quality. Convenient to the airport and surrounding business offices. The lobby and restaurant area are comfortable and homey. Shuttle service is provided to and from the airport. Good parking available, as well.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Michael F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex B, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review, 25 November 2013
Dear Michael F,

We appreciate you taking the time to share your review with us on TripAdvisor.com! Thank you for staying with us at the Hilton Garden Inn! Have a great week!

Sincerely,

Alex Bohan
Hilton Garden Inn - Chicago O'Hare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Chicago O'Hare Airport

Property: Hilton Garden Inn Chicago O'Hare Airport
Address: 2930 S River Rd, Des Plaines, IL 60018-4203
Phone Number:
Region: United States > Illinois > Des Plaines
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 9 Hotels in Des Plaines
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Chicago O'Hare Airport 3*
Number of rooms: 253
Official Description (provided by the hotel):
The newly remodeled Hilton Garden Inn hotel is a modern contemporary building featuring vaulted ceilings within the lobby and restaurant. The room decor is soft and adequately arranged for the business and leisure traveler. ... more   less 
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Also Known As:
Hilton Garden Inn Chicago o`Hare Airport Hotel Des Plaines
Hilton Garden Inn Des Plaines
Hilton Des Plaines
Des Plaines Hilton

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