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“Perfect Choice for Park and Fly out of O'Hare”

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Hilton Garden Inn Chicago O'Hare Airport
Ranked #1 of 9 Hotels in Des Plaines
Certificate of Excellence
Chicago, Illinois
Level Contributor
30 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Perfect Choice for Park and Fly out of O'Hare”
Reviewed 29 December 2013

My husband and I stayed here 2 nights before and after our week long trip to Orlando. We used the Park and Fly option and were very pleased. The hotel is beautiful, clean and very comfortable. The food and service is excellent. The internet worked well inside our room. The shuttle to and from O'Hare was timely, efficient and courteous and ran every 30 minutes around the clock. When we returned after a week - we found our car to be just as we left it. We will definitely stay here again if ever flying out of Ohare again. Very nice place.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank lakelin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex B, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review, 15 January 2014
Dear lakelin,

Thank you for taking the time to review our hotel property and staff on TripAdvisor.com! We're delighted you enjoyed your stay and your trip to beautiful sunshiny Orlando, Florida. From all of us at the Hilton Garden Inn - Chicago O'Hare, thank you for staying with us and Happy New Year!

Sincerely,

Alex Bohan
Hilton Garden Inn - Chicago O'Hare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,290 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Chicago, Illinois
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 26 December 2013

This hotel is wonderful for a romantic get away. And now there is a casino just a block away. The recently remodeled the lobby and it is just beautiful. The rooms are extra large and very comfortable.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Barb1220
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex B, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review, 3 January 2014
Dear Trip Advisor member,

Thank you for taking the time to share your feedback with us on TripAdvisor.com! We appreciate your business and hope to welcome you back again soon. From all of us at the Hilton Garden Inn - Chicago O'Hare, thank you for staying with us!

Sincerely,

Alex Bohan
Hilton Garden Inn - Chicago O'Hare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Indiana
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 22 December 2013

The staff here was awesome! Everyone was friendly and I was very impressed with them. The room and everything else about the hotel was very clean. This hotel is close to all different forms of entertainment. Also, I had no problems with airplanes. I don't remember hearing one the entire time I was at the hotel actually.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JONAS2040
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex B, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review, 23 December 2013
Dear JONAS2040 ,

Thank you for taking the time to review our hotel staff and property on TripAdvisor.com! We're glad you enjoyed staying with us and hope you'll come and visit us again soon. On behalf of the entire team at the Hilton Garden Inn, have a safe and happy holiday season!

Sincerely,

Alex Bohan
Hilton Garden Inn - Chicago O'Hare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mattoon, Illinois
2 reviews
Reviewed 16 December 2013

We spent 2 nights here. The staff were very attentive. Everything was clean. A real nice touch was that we had over 6 inches of snow on Friday night and there were staff outside cleaning the parking lot and cleaning off the cars all day Saturday.

Take advantage of the bed and breakfast deal. For the extra $10 a room we saved $13.95 per person. And the breakfast was outstanding. Made to order eggs/omelets/pancakes and waffles. Plus lots of other stuff.

Cons - the pool was great but kinda cold
- and the pipes/furnace or something is kinda noisy
- I hate the soft beds and tiny pillows

We were in Room 223

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Darren20001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex B, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review, 20 December 2013
Dear Darren20001,

We appreciate your detailed feedback regarding our hotel staff and property. Our staff is delighted you enjoyed staying with us. Feel free to call our management personally about any of the issues you experienced during your stay. We'd love to hear from you and we appreciate direct feedback from all of our guests. From all of us at the Hilton Garden Inn, thank you for staying with us and have a wonderful holiday season!

Sincerely,

Alex Bohan
Hilton Garden Inn - Chicago O'Hare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minneapolis, Minnesota, United States
2 reviews
Reviewed 12 December 2013

This place is very nice and clean, plus very good value compared to the prices to other similar hotels. Even it's far away from downtown, Garden Inn has 24-hour free shuttle from the hotel to the subway station (like 5 mins driving distance).

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Ceci T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex B, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review, 20 December 2013
Dear Ceci T,

Thank you for reviewing our hotel staff and property on Trip Advisor! We hope you'll visit us again soon. Have a wonderful holiday season!

Sincerely,

Alex Bohan
Hilton Garden Inn - Chicago O'Hare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 8 December 2013

I have stayed here for 1-2 nights every month for the past few years and I absolutely love it because:

1. It's close to ORD and there is a free shuttle bus
2. It's close to Rivers Casino, a bunch of good restaurants, and the major highways
3. The staff is always friendly and professional
4. The bar is always a friendly place with fair prices.
5. The food (restaurant and room service) is outstanding and reasonably priced.
6. You get 2 free bottles of water every night.
7. The business center is convenient and has all of the necessities.
8. Great breakfast and coffee included

Room Tip: Select a room in the middle of a hall to avoid airplane noise from O'Hare.
See more room tips
  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Me_Never_Home
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex B, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review, 20 December 2013
Dear Me_Never_Home,

Thank you for your kind words about our hotel staff and property. We appreciate you taking the time to share your review with us and others on TripAdvisor.com. Thank you for your continued loyalty to our hotel and the Hilton brand of hotels. We hope to welcome you back again soon. From all of us at the Hilton Garden Inn - Chicago O'Hare, thank you for staying with us and have a wonderful holiday season.

Sincerely,

Alex Bohan
Hilton Garden Inn - Chicago O'Hare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Iowa City, Iowa
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 December 2013

The staff was great - airport shuttle was quick and easy; there was toothpaste at the front desk to substitute what I forgot, and each of my questions and requests were quickly and accurately answered and fulfilled. Free parking is great; free internet access was available and functional. Furnishings were in good shape. Overall appearance of hotel is very good. In hotel dining available until 11. Only complaint is I suppose universal - don't get a room next to the elevators, if you can help it. The lift mechanisms were loud and affected my sleep. I make it a point to ask for hotel rooms away from elevators, but didn't do so on this occasion. Hotel was close to full up and reservation was made only a few days before my stay, so I probably was given one of the last rooms available.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Mark M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex B, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review, 20 December 2013
Dear Pueo2,

Thank you for choosing our hotel for your lodging needs during your stay in Chicagoland. We appreciate your detailed feedback! Provided we have the availability, our front desk team is usually able to accommodate requests for rooms away from the elevator. I'm sorry to hear we were unable to help you into your preferred room type. Feel free to telephone the front desk a few days prior to your next stay and our managers will do our very best to ensure we find a room that best fits your needs. Thank you again for taking the time to review our property. From all of us at the Hilton Garden Inn, Happy Holidays!


Sincerely,

Alex Bohan
Hilton Garden Inn - Chicago O'Hare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Chicago O'Hare Airport

Property: Hilton Garden Inn Chicago O'Hare Airport
Address: 2930 S River Rd, Des Plaines, IL 60018-4203
Phone Number:
Region: United States > Illinois > Des Plaines
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 9 Hotels in Des Plaines
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Chicago O'Hare Airport 3*
Number of rooms: 253
Official Description (provided by the hotel):
The newly remodeled Hilton Garden Inn hotel is a modern contemporary building featuring vaulted ceilings within the lobby and restaurant. The room decor is soft and adequately arranged for the business and leisure traveler. ... more   less 
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Also Known As:
Hilton Garden Inn Chicago o`Hare Airport Hotel Des Plaines
Hilton Garden Inn Des Plaines
Hilton Des Plaines
Des Plaines Hilton

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