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“Great Experience”

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Hilton Garden Inn Chicago O'Hare Airport
Ranked #1 of 9 Hotels in Des Plaines
Certificate of Excellence
Hanford, United States
1 review
“Great Experience”
Reviewed 4 May 2014

This was a great hotel. I would highly recommend it to others. The service was excellent, rooms clean, free internet and great shuttle service to the airport and trains. I would highly recommend this hotel.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Kimberly L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan G, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review, 24 June 2014
Dear Kimberly L:

Thank you for the warm feedback! I am happy that the rooms, internet, and shuttle service all met your needs. We hope to welcome you back to our hotel in the future should your travels take you back to the Chicago area.
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1,333 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (130)
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English first
Fayetteville, Arkansas
Level 5 Contributor
77 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 1 May 2014

The Hilton Garden Inn Chicago O'hare Airport is one of the best hotels in the Chicago area. Very close to the airport, excellent rates, very nice rooms, and friendliest staff ever. The breakfast was amazing and I really appreciate the organization and ethics of the hotel staff. Great hotel to stay at. I will definitely comeback again.

  • Stayed April 2014, travelled with friends
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Helpful?
Thank Adnanfay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan G, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review, 24 June 2014
Dear Adnanfay,

Thank you for such a warm compliment! We definitely put forth a lot of effort to be the best Hilton Garden Inn that we can and a leading property in the area. I am glad you were able to enjoy our breakfast buffet as well, and hopefully were able to get a cooked-to-order omelet or waffle. If there is anything that you need, feel free to contact our Front Desk team.
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1 review
Reviewed 1 May 2014

We were stranded in Chicago due to a flight cancellation and the team members of the hotel went above and beyond the call of duty to take care of us. Every team member from the van driver to the overnight shift to the day shift provided us with helpful and friendly assistance. We would definitely recommend this property for business or leisure travel.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 563carolinew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan G, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review, 24 June 2014
Dear 563carolinew,

Thank you for providing such positive feedback about our property and team. Unfortunately, it is the case where a lot of travellers flying in and around O'Hare will have a flight cancelled or miss a connecting flight. I am glad our staff was able to make this unexpected stay pleasant for you. If there is anything you need, feel free to contact our front desk team.
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Minneapolis, Minnesota
Level 5 Contributor
48 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 29 April 2014 via mobile

My favorite place to stay when near the Chicago O'Hare airport area. Staff is friendly, food is good - this is a repeat hotel anytime in the area!

Located near many restaurants and extremely convenient to the airport itself. The only improvement could be some softer water!

Stayed April 2014, travelled on business
Helpful?
Thank H-D_Biker_Jim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex B, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review, 30 April 2014
Dear H-D_Biker_Jim,

Welcome to our Trip Advisor page! Thank you for your feedback. We appreciate you taking the time to review our hotel staff and property.

Sincerely,

Alex Bohan
Hilton Garden Inn - Chicago O'Hare
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Albuquerque, New Mexico
Level 5 Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 28 April 2014

We misconnected in Chicago on a flight from Columbus, OH, to Albuquerque, NM. The airline gave us a discount coupon for the Hilton Garden Inn, and we thought it would be a boring afternoon an evening. Boy, were we wrong. The friendly and enthusiastic staff of the Hilton, soon had us on the Light Rail on our way into Chicago to do the Loop. It turned out to be a vacation we hadn't planned, but one which we truly enjoyed. The drivers dropped us off at the blue line and picked us up there upon our return. The staff also supplied us with much needed toiletries. The hotel itself is clean and efficient. Certainly a place I would stay again, should my travels take me through O'Hare.

  • Stayed April 2014, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank UW70SCUBA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex B, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review, 30 April 2014
Dear UW70SCUBA ,

We're delighted to have been a refreshing and positive oasis during your unexpected trip to Chicago. I'm glad you were able to enjoy a fun-filled evening in Chicago's Loop Area. I'll be sure to share your review with the entire team. Thank you!

Sincerely,

Alex Bohan
Hilton Garden Inn - Chicago O'Hare
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Lewisburg, Pennsylvania
1 review
Reviewed 28 April 2014

This hotel is awesome. We had a group of family members in town for a baptism and every one of us were blown away by this hotel. The shuttle to the airport and blue line stop was awesome and an easy way to get downtown. The breakfast was awesome and so was dinner in the restaurant. Nancy was awesome, as she took care of us at dinner and remembered everything we drank for the next night. Everyone from the front desk staff housekeeping was professional. Anything I am near O'hare there is no other option for a stay, unless I spend all night at the casino that is a few hundred feet away. Thanks again for an awesome experience!!!!!

Room Tip: Rooms facing the lobby side of the hotel have a distant view of the city.
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Matt B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex B, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review, 30 April 2014
Dear Matt B,

Thank you for sharing your stay experience with us on TripAdvisor.com! It was an absolute delight serving you and your family for this special occasion. We're glad you enjoyed your stay and hope to welcome you back soon. From all of us at the Hilton Garden Inn, thank you for staying with us.

Sincerely,

Alex Bohan
Hilton Garden Inn - Chicago O'Hare
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Phoenix, United States
1 review
Reviewed 27 April 2014

This hotel was an excellent choice. I will be using this hotel for year to come as it is close to my new office, but more importantly, with the other choices in the area, this hotel understands customer service and strives at every corner exceed expectations.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Steven K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex B, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review, 30 April 2014
Dear Steven K ,

Thank you for deciding upon our hotel for all your lodging needs. We appreciate you taking the time to give us direct feedback about your stay. Thank you for your kind comments. I'll be sure to share your review with the rest of our staff.

Sincerely,

Alex Bohan
Hilton Garden Inn - Chicago O'Hare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Chicago O'Hare Airport

Property: Hilton Garden Inn Chicago O'Hare Airport
Address: 2930 S River Rd, Des Plaines, IL 60018-4203
Phone Number:
Region: United States > Illinois > Des Plaines
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 9 Hotels in Des Plaines
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Chicago O'Hare Airport 3*
Number of rooms: 253
Official Description (provided by the hotel):
The newly remodeled Hilton Garden Inn hotel is a modern contemporary building featuring vaulted ceilings within the lobby and restaurant. The room decor is soft and adequately arranged for the business and leisure traveler. ... more   less 
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Also Known As:
Hilton Garden Inn Chicago o`Hare Airport Hotel Des Plaines
Hilton Garden Inn Des Plaines
Hilton Des Plaines
Des Plaines Hilton

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