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“Very nice stay.” 5 of 5 bubbles
Review of Hilton Garden Inn Chicago O'Hare Airport

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Hilton Garden Inn Chicago O'Hare Airport
Ranked #1 of 9 Hotels in Des Plaines
Certificate of Excellence
Indianapolis, Indiana
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Very nice stay.”
5 of 5 bubbles Reviewed 8 June 2014

Great stay! We were there for a dance competition. We got there late, and the staff was very helpful and attentive. The breakfast was very good, and the kids I was with enjoyed it as well. I did not use the spa.

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 2jcf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick M, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review, 11 August 2014
Dear 2jcf,

Thank you for reviewing our hotel on TripAdvisor.com! We appreciate your feedback and hope to welcome you back soon. Have a wonderful week!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,238 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (125)
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English first
Earth
Level Contributor
79 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
5 of 5 bubbles Reviewed 8 June 2014

A standard HGI room design that is maintained well. It would be nice if the property instead of stock artwork provided artwork to reflect the community.

Shuttle runs every 30 minutes, when you have your bags call front desk for the pickup. They have 2 shuttle buses, so never a problem with making a run.

Internet, power, water and such were all good.

No airport noise - great nights sleep.

Only complaint is no fast checkout with under the door invoice.

Front desk staff and shuttle driver were very friendly and helpful. Next time I have a ORD overnight, this is my property of choice.

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank StarTraveler88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick M, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review, 11 August 2014
Dear Star Traveler 88,

Thank you for taking the time to review our hotel staff and property on TripAdvisor.com! I am very happy to learn that you enjoyed your stay with us and looking forward to the opportunity of welcoming you back in the near future.

Thank you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St. Johns, United States
1 review
5 of 5 bubbles Reviewed 2 June 2014

Hotel is very clean, rooms were clean, lobby is beautiful, the cookies provided in the evening are delicious, and staff is fantastic. Restaurant food was very tasty, wait staff very friendly and knowledgeable about the dishes. I will be staying here again.

  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Amanda N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick M, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review, 11 August 2014
Dear Amanda N,

Thank you for taking the time to share your experience with us on TripAdvisor.com! We're pleased we could help you into a comfortable and clean room that met your expectations.
Thank you for your kinds words about our lobby and the whole staff!

Thank you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
bloomington, il
Level Contributor
61 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 1 June 2014

We have stayed at this property before...but, short overnite stays that did not involve asking for anything more than a clean room and coffee in the morning. This room had a good rate, for the area...and, no charge for parking (one of my big pet peeves). We ended up bringing our infant granddaughter, called for a crib or play pen at the last minute and had it in our room on arrival. Flat screen TV WITH an abundance of HD channels....again, one of my pet peeves...what good does a HD TV do, if there are no HD stations? I used the fitness room bright and early ... excellent facility and took our granddaughter swimming. The indoor swimming area has a standard size pool, a hot tub and a "cool pool" for the kids....can you say "swimming trifecta?". I cannot say anything negative about this property....something that does not happen very often : )

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bikynmike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick M, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review, 11 August 2014
Dear BikynMike,

Thank you for taking the time to share the positive details about your experience at the hotel. I'm glad you had the opportunity to take advantage of the HD TV and all the stations that came with it.
As well thank you for your kind words in regards to the swimming pool area.
I hope that you enjoyed your stay with us, and hope to see you again.

Thank you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Memphis, Tennessee
Level Contributor
55 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
4 of 5 bubbles Reviewed 1 June 2014

I was just at this hotel for a long weekend meeting, and was pleasantly surprised by how nice this property is. All of the staff were just lovely, and so attentive to our needs while meeting.

This hotel is near O'Hare (about a 10 minute drive), as well as a casino and a high-end outlet mall. And Giordano's. Can't forget Giordano's!

There is a free shuttle to and from the airport, which runs every 1/2 hour. Unfortunately, if you just miss the shuttle pickup at O'Hare, you're stuck waiting for quite a while. The drivers are really helpful, and without prompting, made sure we knew about what time to depart the hotel to catch our return flight.

The rooms were basic hotel rooms. As mentioned in other reviews, bring your own hair dryer if you ever want your hair to actually dry. The mattresses were really soft, so if you're used to a firm mattress, good luck. There are refrigerator's in-room, and a Keurig with non-hotel-coffee K-cup flavors (yay!).

It's certainly worth a look if you're in the area!

  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Eknels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick M, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review, 10 August 2014
Dear ENEM,

Thank you for taking the time to review our hotel staff and property on TripAdvisor.com! I am very happy to learn that you enjoyed your stay with us and looking forward to the opportunity of welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jobstown, New Jersey
Level Contributor
76 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 1 June 2014

I did not expect to find a first-class restaurant at a Hilton Garden Inn, but the on-site restaurants have consistently provided great food, interesting menus and excellent service. We have dined on-site at various Hilton Garden Inns in the Chicago and Indianapolis areas, and also throughout Ohio. The menus are usually interesting, with some staples but also some innovative selections (at a recent stay at this Hilton Garden Inn near O'Hare, I had the Chilean Sea Bass over roasted squash and asparagus). The food has always been thoughtfully prepared, and served to order. The chef has been able to accommodate food allergy requests on multiple occasions. The wine selections are also pretty good for a hotel chain. Hilton Garden Inns do not disappoint with their clean, well-appointed rooms, exceptional customer service, and now a top-notch dining option.

  • Stayed May 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Suzanne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick M, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review, 10 August 2014
Dear Suzanne S,

It's great to hear that you had such a positive experience at our hotel. I'm glad our staff made your stay enjoyable.
I am glad to hear that you had a positive dinning experience as well while staying with us.
Thank you for all of your kind words and we hope to see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pasadena, CA
Level Contributor
54 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed 31 May 2014 via mobile

Just ended a board meeting at this facility. From the shuttle driver to reception and the conference staff, the personnel were helpful and the facilities and rooms were clean, updated and entirely suitable. The breakfast setup was ample. The only oddity was that we couldn't drink alcohol in the restaurant area just next to the bar but then couldn't get food (just popcorn) in the bar itself last night ... Not the best set up. Also, bring a travel hair dryer with oomph; as someone in my group described it, it was like someone was blowing warm breath on your hair. That said, I would stay here again, easily.

Stayed May 2014, travelled on business
Helpful?
Thank PasadenaBunch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick M, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review, 10 August 2014
Dear Pasadena Beach,

Thank you for taking the time to review our hotel staff and property on TripAdvisor.com!
I am glad to hear that our hotel staff was very kind and able to assist you in anything that you needed.
I do apologize about the inconvenience at the restaurant and bar area that you had.
I will follow up with my restaurant staff regarding the procedures at night with the alchool.
We appreciate your business and hope to welcome you back soon. Enjoy the rest of your week!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Chicago O'Hare Airport

Property: Hilton Garden Inn Chicago O'Hare Airport
Address: 2930 S River Rd, Des Plaines, IL 60018-4203
Phone Number:
Region: United States > Illinois > Des Plaines
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 9 Hotels in Des Plaines
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Chicago O'Hare Airport 3*
Number of rooms: 253
Official Description (provided by the hotel):
The newly remodeled Hilton Garden Inn hotel is a modern contemporary building featuring vaulted ceilings within the lobby and restaurant. The room decor is soft and adequately arranged for the business and leisure traveler. ... more   less 
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Also Known As:
Hilton Garden Inn Chicago o`Hare Airport Hotel Des Plaines
Hilton Garden Inn Des Plaines
Hilton Des Plaines
Des Plaines Hilton

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