I’ve never rated a hotel one star, but this was the worst hotel experience I have ever had. I made a reservation at the hotel, and I arrived late in the evening. When I checked in, there was no one in line, and both of the guys at the front desk were busy doing something on the computer and never looked up at me. After several seconds, one of them finally said hello. I gave him my ID and credit card, and he couldn’t find my reservation. So I pulled up my confirmation on my phone, and he couldn’t be bothered to look at it. He finally said that he couldn’t find my reservation and the hotel was full. The worst part is that he was so smug and didn’t seem to care that I had nowhere to stay tonight – he didn’t offer any apologies, no alternatives, nothing. Not even a smile. It was like I was talking to a robot that had no emotion and only went through the processing steps. The guy wasn’t humane.
The hotel looked nice and the location was ok, but to me customer service is very important. And from reading the other one star reviews, they all complained about the awful service at this hotel. I would never recommend this hotel to anyone I know.
- Official Description (provided by the hotel):
- The newly remodeled Hilton Garden Inn hotel is a modern contemporary building featuring vaulted ceilings within the lobby and restaurant. The room decor is soft and adequately arranged for the business and leisure traveler. ... more less
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- Also Known As:
- Hilton Garden Inn Chicago o`Hare Airport Hotel Des Plaines
- Hilton Garden Inn Des Plaines
- Hilton Des Plaines
- Des Plaines Hilton