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“Excellent service with a great breakfast”

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Hilton Garden Inn Chicago O'Hare Airport
Ranked #1 of 9 Hotels in Des Plaines
Certificate of Excellence
Indianapolis, United States
Level Contributor
5 reviews
3 hotel reviews
“Excellent service with a great breakfast”
Reviewed 26 July 2014

Nice hotel with free parking that was pleasantly quiet even though it so close to the airport. The breakfast buffet was also very nice (additional cost / free for Hilton Gold and Diamond members). Like most Hilton Garden Inns it has a cook that can make eggs any way you like, omelets, pancakes, and waffles.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Shashank S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan G, Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review, 1 October 2014
Dear Shashank,

I just wanted to write you to thank you for taking the time to post on our Tripadvisor page. We appreciate your feedback!

I'm glad you enjoyed our breakfast and amenities. Thank you again for staying with us. If I can be of personal assistance to you in the future, please do not hesitate to contact me directly. I hope you have a wonderful day!

Sincerely,

Dan Garcia
Assistant General Manager
Hilton Garden Inn O'Hare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Valparaiso, United States
1 review
Reviewed 26 July 2014

I highly recommend any of the Hilton brands as I have stayed in many of their hotels over the years including the Hilton Garden Inns, the Hampton Inns, the Embassy Suites and the Homewood Suites. Have always experienced high quality in each. Choose a Hilton next time you travel you will not be disappointed they have high standards for all their brands.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Linda D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan G, Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review, 1 October 2014
Dear Linda,

I just wanted to write you to thank you for taking the time to post on our Tripadvisor page. We appreciate your feedback!

Thank you again for staying with us at Hilton Garden Inn. If I can be of personal assistance to you in the future, please do not hesitate to contact me directly. I hope you have a wonderful day!

Sincerely,

Dan Garcia
Assistant General Manager
Hilton Garden Inn O'Hare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
280 reviews
205 hotel reviews
common_n_hotel_reviews_1bd8 408 helpful votes
Reviewed 23 July 2014

I’ve never rated a hotel one star, but this was the worst hotel experience I have ever had. I made a reservation at the hotel, and I arrived late in the evening. When I checked in, there was no one in line, and both of the guys at the front desk were busy doing something on the computer and never looked up at me. After several seconds, one of them finally said hello. I gave him my ID and credit card, and he couldn’t find my reservation. So I pulled up my confirmation on my phone, and he couldn’t be bothered to look at it. He finally said that he couldn’t find my reservation and the hotel was full. The worst part is that he was so smug and didn’t seem to care that I had nowhere to stay tonight – he didn’t offer any apologies, no alternatives, nothing. Not even a smile. It was like I was talking to a robot that had no emotion and only went through the processing steps. The guy wasn’t humane.

The hotel looked nice and the location was ok, but to me customer service is very important. And from reading the other one star reviews, they all complained about the awful service at this hotel. I would never recommend this hotel to anyone I know.

  • Stayed July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank BoysInNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan G, Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review, 27 July 2014
Dear BoysInNY,

Thank you for taking the time to post your experience on Tripadvisor. I'm extremely disappointed to read the way you were treated during your time in our hotel.

I'd be very interested to find out more information about your experience. I'd like to research this instance so that I can use it as a training tool for our staff. Our goal is to consistently improve our service and this would be a great coaching opportunity for our staff. In addition, I would like to ensure your satisfaction with Hilton Hotels, particularly our hotel. Please feel free to reach me directly at the information below or via a direct message through Tripadvisor. I can assure you that you will not be disappointed.

I look forward to speaking with you directly. Thank you again. Have a great day!

Best regards,
Daniel Garcia
Assistant General Manager
847-296-8900
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rosemount, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 July 2014

Hotel was clean, well staffed, comfortable and the staff was very friendly. We utilized the hotel shuttle to both the airport and the train station and never had to wait very long for service. The restaurant staff was attentive but the food was just average and, in my opinion, pricey. The portions were huge which isn't always a good idea while traveling.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Martha M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan G, Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review, 1 October 2014
Dear Martha,

I just wanted to write you to thank you for taking the time to post on our Tripadvisor page. We appreciate your feedback!

I will be more than happy to share your comments with the rest of our team! We appreciate your loyalty to our hotel and look forward to welcoming you back in the near future.

Thank you again for staying with us. If I can be of personal assistance to you in the future, please do not hesitate to contact me directly. I hope you have a wonderful day!

Sincerely,

Dan Garcia
Assistant General Manager
Hilton Garden Inn O'Hare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
90 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 22 July 2014

I travel frequently and have stayed with this hotel numerous times over the past ten years working for a local company. The hotel is always clean and welcoming and rarely have I had an issue of any kind. Parking is free and the hotel has shuttle service to and from O'Hare. There is a casino less than a half mile away as well as many restaurants if you choose to dine out. The fitness room is adequate for a couple night stay and when the weather is nice there is plenty of sidewalk up and down River Rd as well as a local trail. Very consistent performance from this hotel and look forward to my next stay!

Room Tip: Stay in a room on high floor away from stairs and elevator.
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  • Stayed July 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
2 Thank akinney9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick M, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review, 31 August 2014
Dear Akinney 9,

Thank you for taking the time to share the positive details about your experience at the hotel. I'll be more than happy to share your comments with the rest of the team. We look forward to welcoming you in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Lauderdale, Florida
Level Contributor
51 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 22 July 2014 via mobile

I stayed 4 nights. The bar and Grille staff is amazing.

The hotel is located really close to the O'Hare airport. A free shuttle is provided. The shuttle takes you to the Convention Center but not to the Allstate Arena. It also takes you to the train station and the fashion outlets.

To get downtown, take the Blue line towards Forest Park and get off at Washington.

The hotel is about 30 mins by train to "the bean", from there you can walk to Buckingham Fountain. Navy Pier isn't that far from he fountain but it's a good walk in the opposite direction to get there.

Stayed July 2014
Helpful?
2 Thank Terry J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick M, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review, 31 August 2014
Dear Terry J,

Thank you for taking the time to share the positive details about your experience at the hotel. I'll be more than happy to share your comments with the rest of the team. We look forward to welcoming you in the near future.

Thanks again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stewartville, Minnesota
Level Contributor
39 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 July 2014

Very nice, clean, quiet hotel. The shuttle to and from the train station was a huge plus. Location next to a casino was also a plus for us. Rooms were very clean and fresh, and the beds were very comfortable. Will definately stay here again!

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
2 Thank Sue R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick M, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review, 31 August 2014
Dear Sue4 R,

Thank you for taking the time to review our hotel staff and property on TripAdvisor.com!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Chicago O'Hare Airport

Property: Hilton Garden Inn Chicago O'Hare Airport
Address: 2930 S River Rd, Des Plaines, IL 60018-4203
Phone Number:
Region: United States > Illinois > Des Plaines
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 9 Hotels in Des Plaines
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Chicago O'Hare Airport 3*
Number of rooms: 253
Official Description (provided by the hotel):
The newly remodeled Hilton Garden Inn hotel is a modern contemporary building featuring vaulted ceilings within the lobby and restaurant. The room decor is soft and adequately arranged for the business and leisure traveler. ... more   less 
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Also Known As:
Hilton Garden Inn Chicago o`Hare Airport Hotel Des Plaines
Hilton Garden Inn Des Plaines
Hilton Des Plaines
Des Plaines Hilton

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