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All reviews park fly room was clean close to the airport free shuttle the shuttle driver free breakfast front desk staff
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Reviewed 17 March 2018 via mobile

We stayed for the Park Sleep Fly plan. The room had everything we needed and was in good shape with comfortable beds and pillows and plenty of towels. Every staff member we met was friendly and helpful. The breakfast area was well supplied and had 3 hot items, 2 waffle makers and a pancake maker, as well as cereals and cold items.

Tiffany restaurant across the parking lot has a nice variety too.

Date of stay: March 2018
Trip type: Travelled with family
Thank Julie V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fran P, Guest Relations Manager at Comfort Inn O'Hare, responded to this reviewResponded 18 March 2018

Dear Julie,

Thank you so much for taking the time to complete the TripAdvisor Survey regarding your recent stay with such positive feedback! We very much appreciate your wonderful comments and your high ratings and we are delighted to let you know we have shared them with our team, so they may enjoy them also.

We truly enjoyed having you as our guest and we are looking forward to providing you the same pleasant accommodations and service the next time you are in our area/

Kindest Regards,
Fran Prybylo
Guest Relations Manager
Comfort Inn O’Hare - Des Plaines
Trivedi Hospitality

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 February 2018 via mobile

Beautiful hotel with fantastic service and great airport transportation. We loved being able to park our vehicle here for 9 days with no extra charge. The breakfast was delicious. The restaurant in the evening was good too.

Date of stay: January 2018
Trip type: Travelled with family
1  Thank rjjs02
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fran P, Guest Relations Manager at Comfort Inn O'Hare, responded to this reviewResponded 7 February 2018

WOW!
Thank you for taking the time to complete the TripAdvisor Guest Satisfaction Survey with such positive feedback!
We very much apprerciate and value your feedback, and will share it with our team. Your survey reqponses will serve as encouragementto all of our staff, as we try very diligently to continually improve the quality of our services to provide an exceptional experience for our guests.
Thank you again for sharing your experience and we hope your next visit will be even more pleasant than the previous one.
Kindest Regards,
Fran Prybylo
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 February 2018

I stayed here a few nights ago after my flight was grounded at O'Hare. It was the closest hotel that the airline (American Airlines) voucher would cover. The accommodations were adequate and the rates were reasonable (I don't know what they were if not for the voucher). They had a reasonably fresh breakfast and the staff was helpful. If they were just a little closer to the airport as implied, I would give them a fifth star.

Date of stay: January 2018
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Christian B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fran P, Guest Relations Manager at Comfort Inn O'Hare, responded to this reviewResponded 6 February 2018

Dear Christian,

Thank you for taking the time to review our property. I have shared your comments with our team so they may enjoy them also. We are very proud of our hotel and the services we provide and we are glad you enjoyed your stay with us.

We would very much like to look forward to providing you pleasant accommodations and service any time you might be in our area.

Kindest Regards,
Fran Prybylo
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 January 2018

We stayed here because it is close to ORD, close to our son in Park Ridge, and also has two King beds in a room! It was very convenient. and comfortable, nothing more. It could use some updating. Our room did indeed have two kings which was perfect for us. It also has a pull out sofabed, but if you open it, you can't get in the bathroom. It had plenty of room on the other side of the room for a comfy chair... Also, the only mirror is in the bathroom. With plenty of wall space they could add a mirror in the room, so more than one person can use a mirror at a time. Otherwise, the beds were comfy, room was clean. Breakfast was average. Nice front desk people. Great location. Just a little tired-looking, nothing a face life couldn't help!

Room tip: we had a corner facing front, 2 kings.
Date of stay: January 2018
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank Linda B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fran P, Guest Relations Manager at Comfort Inn O'Hare, responded to this reviewResponded 19 January 2018

Dear Linda,
Thank you so much for your detailed description of our accommodations.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. You satisfaction is very important to us an we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

We hope you will consider staying with us again so we can have another chance to provide you with a superior experience.
Kindest Regards,
Fran Prybylo
Guest Relations Manager

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Reviewed 17 January 2018

We stayed to catch a flight early the next morning. Able to park the car until we returned 8 days later. Shuttle was convenient. There was no breakfast for us since we left so early. The bed was comfortable and the room was clean. Staff was friendly.

Date of stay: January 2018
Trip type: Travelled as a couple
Thank JoAnnA467
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fran P, Guest Relations Manager at Comfort Inn O'Hare, responded to this reviewResponded 17 February 2018

Thank you JoAnnn! For taking the time to complete the TripAdvisor Guest Satisfaction Survey with such positive feedback! Your survey responses will serve as encouragement to all of our team as we try very diligently to continually improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback!

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Kindest Regards,
Fran Prybylo
Guest Relations Manager
Trivedi Hospitality

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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