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“Excellent customer service” 5 of 5 bubbles
Review of Chicago Marriott Suites Downers Grove

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Chicago Marriott Suites Downers Grove
Ranked #2 of 7 Hotels in Downers Grove
Certificate of Excellence
San Francisco, California
Level Contributor
3 reviews
“Excellent customer service”
5 of 5 bubbles Reviewed 5 September 2013

This was my second stay at this property. Rooms are comfortable with separate living and sleeping areas, The style is not too modern but also not outdated,

What makes a big difference is the staff at the hotel.The staff is very friendly and helpful. When I noticed that one of the tires of my rental car was low on air, the front desk called hotel maintenance to pump it up. That was exceptional customer service! Thanks again for going above and beyond.

  • Stayed August 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Uwe P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vincent H, Manager at Chicago Marriott Suites Downers Grove, responded to this review, 7 November 2013
Thanks for staying at our hotel. We appreciate your kinds words about our staff and we're glad that we were able to assist you with your tire. If you're in the area in the future, please stop by and see us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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321 reviews from our community

Traveller rating
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    33
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (59)
Date | Rating
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English first
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 3 September 2013

The indoor/outdoor heated pool amazing!! The handicap access for wheelchair guest brought a tear to my eye. They check the pool/ fitness area frequently to make sure everything is in order.

We were greeted by and check-in w/ Lucy F.. She was absolutely wonderful and helpful. Called a few minutes later after we got to our room as promised. We highly recommend her as a superior staff member. She also checked us out a few days later. Our stay was wonderful n will stay here again when we come back to Chicago.

  • Stayed August 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DaKatzMeow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vincent H, Manager at Chicago Marriott Suites Downers Grove, responded to this review, 7 November 2013
We appreciate the love! Thank you for staying with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wayne, Pennsylvania, United States
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed 24 August 2013

If you want are on a business trip and have to stay in DG have no fear and pick the Marriott suites. The hotel is well kept, clean and has a great staff. The location is ideal and access is real easy. Surrounded by a number if great restaurants and the convenience of a fitness chain right across from it!

  • Stayed August 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Cvv69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vincent H, Manager at Chicago Marriott Suites Downers Grove, responded to this review, 7 November 2013
Thanks so much for the recommendation! We appreciate the business. Yes, our partnership with XSport Fitness across the street certainly is a great treat for our guests. Thanks again for staying.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
57 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 15 August 2013

What a great hotel this is! DH & I try to get away for a week-end monthly during the summer, somewhere close to home. We always want a hotel with an outside pool & living in the Chicago suburbs, those are hard to find. We usually stay at the Oak Brook Hills Marriott, as we love the pool area & the hotel in general. They were booked the week-end we wanted, so I Googled and found this Marriott in Downers Grove and what a find! Hotel is beautiful, very well kept, outside pool area is small but very nice! The service was exceptional, everyone was so helpful! The room was spectular for the price we paid! Two room suite, bed was heavenly, bathroom was large. All in all, we will definitely use this hotel from now on for our getaways!

  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sunchaser1008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vincent H, Manager at Chicago Marriott Suites Downers Grove, responded to this review, 7 November 2013
Thanks so much for choosing our hotel for your weekend getaway. We pride ourselves on creating a personal experience, especially for our local area guests. Feel free to take a look at some of our weekend Oakbrook Shopping Mall or our Couples Getaway packages. Thank you again for staying.
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Grand Prairie, TX
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 14 August 2013

My daughter and I stayed at this hotel from August 8-12 2013. After five [5] key malfunctions over the course of two [2] days, both keys [2] finally worked properly. (Note: I've had hotel keys in my business card wallet that does contain a magnet flap. But these keys are extremely sensitive!)

2nd Issue: The weather in Chicago/Downers/Lombard for this time of year was extremely mild. Temperatures high range was 78/80 degrees. Coming from Texas, we were acclimated for 106/105/102 degrees. The hotel hallways were extremely cold. The room thermostat ALWAYS showed a temperature of 70 degrees regardless how we strived to bump it up. (We prefer a comfortable room temp of 76/78. However, even bumping it to 84 degrees -- AC unit would NOT kick OFF! We froze most of the night!)

When this issue was addressed to the front desk, they said they would send someone to check it. Needless to say, each and every subsequent night, the thermostat would NEVER kick off regardless if we raised it to 90 degrees?!?!?!! So -- we slept with the thermostat OFF! (I would suggest the installation of ceiling fans in the rooms might help in the future rather than running AC continuously!?!?!??)

The front desk attempted to explain to me (what I found very strange) that the system is geared toward the outside temps. The evening, late night, and morning temps were mid to high 60's. So I am still trying to figure out what the heck that had to do with setting a "normal" thermostat.

3rd Issue: We inquired if by chance the hotel has complimentary transportation to and from the Belmont train station just approx. 3-5 minutes away. To my surprise, "Blake" said they did. All we were required to do was to contact the front desk once we boarded the train at Chicago Union Station and advise them when it would arrive back at the Belmont station. At approx. 5:30 pm I called the hotel from Union Station and advised "Chris" that our train would arrive back at Belmont at appox. 6:00 p.m. He said he would have the courtesy van there around 6:15 pm.

6:15 pm, 6:25 pm, 6:35 pm., no courtesy van showed up. Placed a second call to the hotel and spoke with "Blake" would said he was enroute immediately. (Had to threaten a taxi ride back to the hotel and would submit the fare to front desk (Chris) if necessary. (Picked up by courtesy van at 6:50 pm) He apologized profusely about the issue.

3rd Issue: Found food coupon slide under my door for $20.00 as an apparent reimbursement for our troubles. However, the breakfast buffet is approx. $7.95 or $8.95 for my 12 year old, and $15.95ish for me. Needless to say, ONLY my daughter was fed on our last day at breakfast.

4th Issue: There is NO "free WIFI" in any of the rooms unless you are a VIP member of Marriott or pay an additional $12.00ish per day. Not very conducive for the business or vacation traveler wanting to check emails, etc., -- but it's free in the lobby. (Somehow my presence in the lobby in my pajamas at 1:00 am checking emails would not be met with the same humor)

5th Issue: Suggest memory foam or other type of padding to be used on the pull out hide away bedding. Even the 12 year old had issues with her back, and she normally can sleep anywhere.

Overall, this hotel apparently tries "hard," but falls way short. Prior to driving to the airport, we detoured to the Hyatt Place (behind the Webber Grill Restaurant) which will take all our future accommodations in the Lombard/Downers Grove area for the many years to come when visiting family.

  • Stayed August 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank FAB807
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norwalk, Connecticut
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 8 August 2013

The Marriott Suites Downers Groves just outside of Chicago Illinois hosted our family reunion this year. Our party consisted of about 50-60 people and we were very impressed with every part of our vacation. The customer service was top notch. The hotel arranged our welcome dinner and our banquet dinner. The food was great and the service was even better. A free breakfast was included every morning of our stay and it was delicious. The pool area was extremely clean. We loved that the pool was both indoors and outdoors. We were still able to enjoy the pool when it briefly rained during our visit. WiFi is not free. There is a $12.95 plus tax fee charged for WiFi. That is the only downside, but I guess that is the norm for most large metropolitan areas. There is however a business center with computers and printers free of charge to print your boarding passes or anything else you need during your stay. That is such a plus. The rooms were very clean and the beds were so comfortable. I am thinking of ordering the Marriott complete bed online and having it shipped to my house. I have never slept so well away from home. I also enjoyed the Bath & Body Works products in the bathrooms. Great smelling shower gel, shampoo, and conditioners came in handy since I forgot to pack mine. I really loved that we were greeted EVERY time we walked in or out of the lobby by the front desk person or the manager. They went above and beyond to make our stay special and we will definitely come back and stay there on my return trip to Chicago.

Room Tip: Our rooms were on the 7th floor and we were able to enjoy nice views. All rooms are suites and gener...
See more room tips
  • Stayed August 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mocha203
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vincent H, Manager at Chicago Marriott Suites Downers Grove, responded to this review, 13 August 2013
Thank you for your positive review of our hotel. We are pleased that you had a memorable experience at our hotel. We look forward to hosting you when you return to Chicago.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Omaha, Nebraska
Level Contributor
64 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 31 July 2013

Everything about our stay was good. The staff was very pleasant and helpful when we checked in. Our room was spacious and clean. Our children slept on the sofa bed which was actually a nice one. Not sure an adult would fare well but the kids said it was not bad. The bathroom was nice and roomy, something that isn't always the case at a lot of hotels. Our bed was extremely comfortable. I only wish they had an option with a true second bed. (maybe I missed it)
There is a really neat indoor/outdoor pool with a nice patio on the outside part. The excercise facility is very nice. One room for cardio and another for weights.
We were able to jump right on the interstate and go downtown. Also, there were lots of food and shopping options close to the hotel.

  • Stayed July 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Chellis74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vincent H, Manager at Chicago Marriott Suites Downers Grove, responded to this review, 13 August 2013
Thank you for your positive review of our hotel. We are pleased that you had a memorable experience at our hotel. We look forward to hosting you when you return to Chicago.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Chicago Marriott Suites Downers Grove

Property: Chicago Marriott Suites Downers Grove
Address: 1500 Opus Pl, Downers Grove, IL 60515-5719
Region: United States > Illinois > DuPage County > Downers Grove
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Downers Grove
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Chicago Marriott Suites Downers Grove 3.5*
Number of rooms: 254
Official Description (provided by the hotel):
Savor the modern style of the newly renovated Chicago Marriott Suites Downers Grove. From artwork and lighting to work space that works for you, our guest rooms have been redesigned to be stylish, intuitive and smart. A top choice among hotels in Downers Grove, IL, Marriott suites exceeds guests' expectations with a blend of comfort and convenience in a boutique-like setting. Every Downers Grove hotel suite features contemporary design touches, large private bedrooms, spacious living areas, microwaves and mini-fridges. Take a dip in our heated indoor and outdoor pools, or work up a sweat in our 1,000 sq. ft. fitness center. Ideal for business and leisure travelers, our location is in the heart of the East-West corridor between Interstates 88 and 355 and offers easy access to popular attractions like the Brookfield Zoo, Morton Arboretum, or Oak Brook Center. ... more   less 
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Also Known As:
Chicago Marriott Suites Downers Grove Hotel Downers Grove
Marriott Downers Grove
Downers Grove Marriott

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