Hello, My family and I came to this hotel for a soccer tournament. After arriving, I checked the television for a playoff game and saw that it was blacked out. I then called the lobby and asked where the game was on and was told I could watch it in the lobby. I then asked where was a good place to get pizza delivered from. Upon delivery of our dinner the manager informed us we could not eat in the lobby. When I explained I had asked about the game and food in the same conversation he said yes I know I was the one you talked to and I am not required to tell you about eating in the lobby. After discussing with him that we attend many tournaments and hotels and have yet to have this happen. He said with a very negative tone, well you have now, I said I did not appreciate the undo attitude as I felt he was to blame for the confusion and walked to the elevator. As I was stepping into the elevator he said very loudly "Its not a difficult concept to understand" again in a derogatory tone. I walked back to him and said that he was being ridiculous, we were leaving and he makes a snide comment behind our back to other guests.(who were team members also) The Manager then threatened very loudly to have us escorted out of the hotel if we kept it up. Bottom line no signs, no indication in anyway, only one place to watch the game and have to eat in your room. All of which the manager could of told us in our initial conversation. I am a Marriott member and am seriously debating cancelling the membership due to the blatant lack of respect and understanding shown my family. I spent the weekend explaining to team parents what happened because he screamed I will have escorted out for no reason. That is not the kind of customer service I have been accustomed to at other Marriott Hotels.
- Official Description (provided by the hotel):
- Savor the modern style of the newly renovated Chicago Marriott Suites Downers Grove. From artwork and lighting to work space that works for you, our guest rooms have been redesigned to be stylish, intuitive and smart. A top choice among hotels in Downers Grove, IL, Marriott suites exceeds guests' expectations with a blend of comfort and convenience in a boutique-like setting. Every Downers Grove hotel suite features contemporary design touches, large private bedrooms, spacious living areas, microwaves and mini-fridges. Take a dip in our heated indoor and outdoor pools, or work up a sweat in our 1,000 sq. ft. fitness center. Ideal for business and leisure travelers, our location is in the heart of the East-West corridor between Interstates 88 and 355 and offers easy access to popular attractions like the Brookfield Zoo, Morton Arboretum, or Oak Brook Center. ... more less
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- Also Known As:
- Chicago Marriott Suites Downers Grove Hotel Downers Grove
- Marriott Downers Grove
- Downers Grove Marriott