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“Very nice hotel” 4 of 5 bubbles
Review of Chicago Marriott Suites Downers Grove

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Chicago Marriott Suites Downers Grove
Ranked #2 of 7 Hotels in Downers Grove
Certificate of Excellence
Sacramento, California, United States
Level Contributor
51 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Very nice hotel”
4 of 5 bubbles Reviewed 22 July 2014

This is my first time staying at this Marriott property. It is very conveniently located just off Butterfield Rd. and close to shopping (Yorktown Mall) and many food options. There is also a Whole Foods Market a few miles west on Butterfield with a super Target about 2 miles east on Butterfield. It is easy access off I-355 and I-88 and even IL-83.

Check-in was easy and the front desk staff very helpful. The grounds are very well maintained and nicely landscaped. There is a large circle drive with covered parking to the front allowing for easy check-in - especially nice for a winter stay!

The suites are clean and bright with a nice living area that has desk, small microwave and refrigerator as well as coffee maker. The bedroom has french doors that allow closing off the living area from the bedroom and pocket doors closing the bathroom from the bedroom.

The workout area is quite large - even for a hotel this size. There are two rooms - one for cardio equipment and one for weights. Both have plenty of equipment. The pool area is also very nice.

Room service at breakfast was very timely and the staff very friendly. The carafe of coffee stayed warm for much of the morning and the wheat toast was actually warm when delivered and the butter warm enough to actually spread.

All in all a nice, and quiet place, to stay.

  • Stayed July 2014, travelled on business
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Karen E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vincent H, Manager at Chicago Marriott Suites Downers Grove, responded to this review, 25 September 2014
Thank you for taking the time to review our hotel. I'm glad to see that you enjoyed your stay and hope to have you back in the near future. At times we have wonderful rates during some of the Winter months, so feel free to visit Marriott.com and search our hotel for more information.
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321 reviews from our community

Traveller rating
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    33
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (59)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Any
English first
Plano, Texas
Level Contributor
43 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed 21 July 2014

We stayed here after a fun filled day in downtown Chicago. Expected the suite to be a little bigger and the french doors between the living area and the bedroom to offer more privacy as my son slept on the pullout sofabed. The french doors are glass with sheer drapes covering them. Breakfast buffet was only served until 10am on a Sunday? We ended up going outside of the hotel to pick-up a quick breakfast. Also no late check-out available; they could only extend us 30 minutes. There was a family reunion going on so it was very noisy and lots of running in the halls because of kids. Also, not sure what time the pool closed but people were in the pool past 10pm. Easy access to highways and many restaurants nearby. Would stay here again though it would not be my first choice.

Room Tip: Try to get a room on an upper floor, away from the pool if you don't like noise.
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  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Service
Helpful?
Thank MGWTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John L, Manager at Chicago Marriott Suites Downers Grove, responded to this review, 22 July 2014
Thank you so much for staying with us. Thank you also for commenting on the French doors, we will be upgrading our guest rooms at the end of this year and we will most certainly address that. We did have a very active hotel this past weekend and I will look into some of our hours of operation as you noted in your survey. Thank you again for staying with us, as well as for providing these comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver, Colorado
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 20 July 2014

Where do I start, the hotel was so terrible that I checked out early without even checking for another hotel here is how we were treated as platinum elite customers..

The check-in took almost 30 minutes, and we didn't get the room requested (which is a platinum guarantee..)

The room is old, with stained carpet, the bathroom toilet leaked and found spider webs as well as 2 spiders crawling around so my daughters were always scared

The gym is old, the machine was noisier than my headphones and music and there is a weird smell in the two tiny rooms serving as gym

The indoor / outdoor pool is rarely cleaned so again the bugs and other garbage stays around forever.

Will never stay here ever again.

Room Tip: all rooms are exactly the same
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  • Stayed June 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank EZPASS_2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John L, Manager at Chicago Marriott Suites Downers Grove, responded to this review, 22 July 2014
I would like the opportunity to speak with you directly as I can see that you had numberous issues during your stay. If you could please call the the hotel directly and ask for John lampa I would greatly appreciate it.

Thanks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portage, Michigan
Level Contributor
41 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 18 July 2014

I stayed here for roughly 2 weeks for business. Walking the area around the hotel entrance you get a serene feeling from all the plants & trees. They take you away from the bustling business buildings that surround the property. The main floor gives you a glimpse of what you'll see throughout the hotel, comfortable elegance. The rooms are well kept, clean & the housekeeping staff go out of their way to make your room comfortable for you with every service. Don't miss grabbing a complimentary cup of their ice water flavored with fresh fruit in the lobby. I'd stay here again & recommend it.

  • Stayed June 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank fyre926
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John L, Manager at Chicago Marriott Suites Downers Grove, responded to this review, 22 July 2014
Thank you so much for your comments about our wonderful hotel. Enjoy, thank you for spending your two weeks with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Livonia, Michigan
Level Contributor
91 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 bubbles Reviewed 3 July 2014

We like Marriott hotels overall, and use them a lot. We are Gold Elite members. But when we reserved a two-bedroom suite with two queens, that is what we expected. We reserved that specific room-type for a reason. But what they gave us was a two-room suite; one bedroom, and one living room with a Murphy bed. NOT the same thing.

The room was modern and very clean. I really appreciate a clean hotel room!

The staff at the front desk was one of the friendliest I've ever dealt with. Thank you for that.

We spent six nights in five different Marriott hotels, and this was the only one that didn't include a free breakfast for the four of us. Not sure why.

Mattress was not the most comfortable. It had a dip in the middle, so you felt like you were rolling downhill toward the other person.

Would stay here again, but would call the hotel directly to make sure we got the rooms we requested.

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Motown-Kim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John L, Manager at Chicago Marriott Suites Downers Grove, responded to this review, 22 July 2014
Thank you so much for noting our friendly staff as well as the cleanliness of our hotel. Our sincere apologies for the confusion about the type of room that you were provided. Our hotel is in the full service tier of Marriott Hotels and we are also a step up as we do offer suites to our guests and as result we do not offer a complimentary breakfast for all of our guests. Thank you again for your fabulous loyalty to Marriott Hotels and for staying with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Iowa City, Iowa
Level Contributor
54 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 30 June 2014

Great rates for weekend stay in late June 2014. Good service. Very quiet. Large clean suite with comfortable king bed. Relatively nice furniture but stained couch and floor. Nice bathroom, with microwave and small fridge. Very helpful front desk staff. 7 out of 10 stars for Marriotts. Couple blocks off I-355 in Business Park.

  • Stayed June 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Skypond3041
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vincent H, Manager at Chicago Marriott Suites Downers Grove, responded to this review, 25 September 2014
Thank you for your review of our hotel and for your business. We appreciate you staying with us and hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Wayne, Indiana
Level Contributor
63 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 30 June 2014

This is a very nice hotel. Clean, comfortable, safe. A nice place to stay. Two reasons I give 4/5 are pool temperature and price of vending. The indoor/outdoor pool was nice, but cloudy and pretty cool. On a hot day, it probably would be fine, but it was almost uncomfortable on the cloudy day we were there. Bring your own snacks and refreshments. They know they have a captive audience and they make every effort to rip you off on snacks and drinks. The room was great. The breakfast was outstanding...Snipes is a fantastic waiter!

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Keith O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vincent H, Manager at Chicago Marriott Suites Downers Grove, responded to this review, 25 September 2014
Thank yo for your review of our hotel. Glad to hear that you enjoyed the hotel and amenities during your stay. Sorry that it was a little cloudy and cool to enjoy the pool. We hope to have you join us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Chicago Marriott Suites Downers Grove

Property: Chicago Marriott Suites Downers Grove
Address: 1500 Opus Pl, Downers Grove, IL 60515-5719
Region: United States > Illinois > DuPage County > Downers Grove
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Downers Grove
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Chicago Marriott Suites Downers Grove 3.5*
Number of rooms: 254
Official Description (provided by the hotel):
Savor the modern style of the newly renovated Chicago Marriott Suites Downers Grove. From artwork and lighting to work space that works for you, our guest rooms have been redesigned to be stylish, intuitive and smart. A top choice among hotels in Downers Grove, IL, Marriott suites exceeds guests' expectations with a blend of comfort and convenience in a boutique-like setting. Every Downers Grove hotel suite features contemporary design touches, large private bedrooms, spacious living areas, microwaves and mini-fridges. Take a dip in our heated indoor and outdoor pools, or work up a sweat in our 1,000 sq. ft. fitness center. Ideal for business and leisure travelers, our location is in the heart of the East-West corridor between Interstates 88 and 355 and offers easy access to popular attractions like the Brookfield Zoo, Morton Arboretum, or Oak Brook Center. ... more   less 
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Also Known As:
Chicago Marriott Suites Downers Grove Hotel Downers Grove
Marriott Downers Grove
Downers Grove Marriott

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