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Doubletree Suites by Hilton Hotel & Conference Center Chicago / Downers Grove
Ranked #1 of 7 Hotels in Downers Grove
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Nice but noisy”
3 of 5 bubbles Reviewed 25 March 2014

The lobby is nice. Like always you are welcomed with warm cookies. The room we got was ok. The heating vent was missing some screws, there was slight water marks on the ceiling. I would suggest getting a room higher up. We were on the 2nd floor and there are tables in a common area there. I could hear all the noise from the people that were out there. The doors could be thicker as all noise is very audible in your room. The pool area was decent. Pool temp was good and plenty of towels were available. There was a sign that clearly stated food was NOT ALLOWED IN POOL AREA. Yet some people arrived with fast food bags enough for 6 people. The bed was comfortable though and there was good water pressure in the shower. I would stay there again just on a higher floor.

Room Tip: Ask for room on floors 4 or higher
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yoviajo2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dtechman, Director of Sales at Doubletree Suites by Hilton Hotel & Conference Center Chicago / Downers Grove, responded to this review, 26 March 2014
Yoviajo2 thank you for sharing your experience. We are glad to hear that you will be back. We do have an atrium hotel and sometimes it is challenging to deal with the noise when guests gather in that area. We want people to feel comfortable and at home, but we also want them to enjoy a good night of sleep so we do have a curfew for the atrium to eliminate the noise after 10pm. We will be sure to pass on your comments from your room and get those corrected and we look forward to seeing you again soon (on a higher floor)!
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698 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (62)
Date | Rating
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English first
Mount Prospect, Illinois
Level Contributor
50 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 23 March 2014

We stayed at the Doubletree for a wedding reception a few miles away. The hotel is conveniently located right off the expressway. They also had a shuttle that took us to and from the reception. Russell who checked us in was very friendly and extremely helpful. Upon check in everyone in our party was given warm cookies. The rooms, lobby, and atrium are lovely; updated and very clean. When we asked for housekeeping to bring more blankets and they came in minutes. The complimentary breakfast had a nice variety and everything was tasty. I would highly recommend this facility.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gail D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dtechman, Director of Sales at Doubletree Suites by Hilton Hotel & Conference Center Chicago / Downers Grove, responded to this review, 24 March 2014
Thank you Gail D! We loved having your group and have shared your comments with Russell, our housekeeping team, and the restaurant staff. We hope to see you back again soon!
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BELLWOOD, United States
1 review
5 of 5 bubbles Reviewed 19 March 2014

We have stayed at this hotel numerous times, and i can honestly say the front desk staff is the best. They are always very helpful and kind. I would definitely recommend this hotel to friends and we will continue to use this brand.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Kimberly C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dtechman, Director of Sales at Doubletree Suites by Hilton Hotel & Conference Center Chicago / Downers Grove, responded to this review, 24 March 2014
Kimberly G thank you so much for your comments about our front desk staff. We are constantly working to improve our service and your feedback helps confirm that our training is effective! Thank you for your willingness to recommend us too, always appreciated! See you again soon.
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Downers Grove, United States
1 review
3 of 5 bubbles Reviewed 17 March 2014

I had two bad experiences during my stay. I found that it took some 15 minutes to get even warm water in the restroom. I called the room service at around 6 pm. I order a pizza with peperoni. At 7:15 pm I call again to find out the status of my food. They delivered it about 20 minutes after that call. Well on the bright side they gave me a discount during the delivery. But this was the worst pizza I think I have ever had. It may have had 10 slices of peperoni and the taste was just bad. I could only stomach 2 slices and through the rest away.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Bruce T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dtechman, Director of Sales at Doubletree Suites by Hilton Hotel & Conference Center Chicago / Downers Grove, responded to this review, 18 March 2014
Bruce T, I am sorry to hear about your experience with the hot water and pizza from room service. We will certainly share these comments with our Director of Engineering and the Director of Food & Beverage. We conduct regular tastings of the items offered on the menu. Pizza is one we pay close attention. People coming to the area expect good "Chicago-Style Pizza." We will zero in on the issue and get it resolved. Our apologies. As for the hot water, we have circulation pumps that insure that your hot water is available on demand regardless of what floor you are on. This can be addressed if we know what floor you were on. We will look into this with the engineering staff. Thanks again for sharing.
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sacramento, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 14 March 2014

This is a very comfortable place to stay while on a business trip. The suite setup and the lounge allow for business interactions and privacy. The building is located just off the expressway with easy on off access and about 30 minutes from Midway airport.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Donald M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dtechman, Director of Sales at Doubletree Suites by Hilton Hotel & Conference Center Chicago / Downers Grove, responded to this review, 18 March 2014
Thank you Donald M! We look forward to seeing you back again soon.
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Bellwood, United States
1 review
5 of 5 bubbles Reviewed 13 March 2014

The hotel is visually attractive, provides physical comforts and is located close to shopping and is easy to get to from any direction. I recommend this hotel. My husband and I are thinking about stay in the future.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jeria H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dtechman, Director of Sales at Doubletree Suites by Hilton Hotel & Conference Center Chicago / Downers Grove, responded to this review, 14 March 2014
Thank you Jeria H for your kind words. We will be sure to share them with our staff and we look forward to seeing you again very soon!
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1 review
1 of 5 bubbles Reviewed 10 March 2014

Room was not cleaned, didn't give us our free breakfast, never call back us back, Bar was not open when they said, to much to put into words!!!! It seems like no one cares here. We went for a wedding and they made the weekend so bad. Front desk is so bad they don't care about anything. The rent a cops there also are bad, the worse I have ever seen.

  • Stayed March 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank 237th0mash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dtechman, Director of Sales at Doubletree Suites by Hilton Hotel & Conference Center Chicago / Downers Grove, responded to this review, 12 March 2014
Thank you 237th0mash for your candid review, I know we have reached out and responded to you privately. We have addressed the issues related to the Front Desk and Housekeeping with the managers and team members of those departments. Our General Manager has also reviewed with our Bar Manager the situation with the bar closing. This will not happen again. In the spirit of continuous improvement we thank you for your feedback and wish you all the best.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Doubletree Suites by Hilton Hotel & Conference Center Chicago / Downers Grove

Property: Doubletree Suites by Hilton Hotel & Conference Center Chicago / Downers Grove
Address: 2111 Butterfield Rd, Downers Grove, IL 60515-1043
Phone Number:
Region: United States > Illinois > DuPage County > Downers Grove
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Downers Grove
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Doubletree Suites by Hilton Hotel & Conference Center Chicago / Downers Grove 3.5*
Number of rooms: 250
Official Description (provided by the hotel):
The Doubletree Suites by Hilton Hotel & Conference Center Chicago-Downers Grove is situated in Chicago's western suburbs next to Lombard and Oakbrook, Illinois. Centrally located between Chicago O'Hare International Airport (ORD) and Chicago Midway (MDW) the Doubletree Suites Downers Grove is the perfect choice for business meetings. Offering an International Association of Conference Center (IACC) approved meeting facility, our comfortable surroundings and exceptional catering team provide the ultimate environment for any business or social occasion. ... more   less 
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Also Known As:
Doubletree Guest Suites & Conference Center Chicago / Downers Grove Hotel
Doubletree Guest Suites And Conference Center Chicago / Downers Grove
Doubletree Downers Grove
Doubletree Chicago Downer Grove

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