I have normally had good experiences with suburban Illinois decent-end chain hotels, but this one was poor at best. First, the rooms are very dated, unattractive and run down. The closet door barely opens without coming off, the bed sheets have stains, the carpets have stains, etc. etc. etc. The rooms are indeed large, but there is a big unused (and unsightly) bare area in the front of the room. The pool was unclean, with various objects on the floor of the pool including hair bands and band aids, the whirlpool was not operating, and the sauna did not achieve a temperature above luke warm. We booked for two days, and when we came back to our room tonight (about 6:30 P.M.) there was a large wedding reception with loud music immediately outside of our room. Moreover, our beds had been made, but trash was not thrown out, the glassware was not changed, only two towels were placed in the room, no new soap products in the bathroom, and the counters were not wiped down...a complete mess. You pay $9.95 a day for the internet, the shuttle did not even begin running until after 2:30 p.m., and it was monopolized for wedding use. Also, the TV reception was poor at times, and the internet lagged. If I was Hilton, I would do more to enhance the reputable DoubleTree brand. I will not be staying here again. Too many other decent hotels out there to waste money at this one. And BTW, the cleaning staff still hasn't arrived after we called the front desk to clean up the room properly.
- Official Description (provided by the hotel):
- The Doubletree Suites by Hilton Hotel & Conference Center Chicago-Downers Grove is situated in Chicago's western suburbs next to Lombard and Oakbrook, Illinois. Centrally located between Chicago O'Hare International Airport (ORD) and Chicago Midway (MDW) the Doubletree Suites Downers Grove is the perfect choice for business meetings. Offering an International Association of Conference Center (IACC) approved meeting facility, our comfortable surroundings and exceptional catering team provide the ultimate environment for any business or social occasion. ... more less
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- Also Known As:
- Doubletree Guest Suites & Conference Center Chicago / Downers Grove Hotel
- Doubletree Guest Suites And Conference Center Chicago / Downers Grove
- Doubletree Downers Grove
- Doubletree Chicago Downer Grove