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“Not a good stay...for many, many reasons (please read)”

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Doubletree Suites by Hilton Hotel & Conference Center Chicago / Downers Grove
Ranked #1 of 7 Hotels in Downers Grove
xchair21
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Not a good stay...for many, many reasons (please read)”
2 of 5 bubbles Reviewed 16 August 2014

I have normally had good experiences with suburban Illinois decent-end chain hotels, but this one was poor at best. First, the rooms are very dated, unattractive and run down. The closet door barely opens without coming off, the bed sheets have stains, the carpets have stains, etc. etc. etc. The rooms are indeed large, but there is a big unused (and unsightly) bare area in the front of the room. The pool was unclean, with various objects on the floor of the pool including hair bands and band aids, the whirlpool was not operating, and the sauna did not achieve a temperature above luke warm. We booked for two days, and when we came back to our room tonight (about 6:30 P.M.) there was a large wedding reception with loud music immediately outside of our room. Moreover, our beds had been made, but trash was not thrown out, the glassware was not changed, only two towels were placed in the room, no new soap products in the bathroom, and the counters were not wiped down...a complete mess. You pay $9.95 a day for the internet, the shuttle did not even begin running until after 2:30 p.m., and it was monopolized for wedding use. Also, the TV reception was poor at times, and the internet lagged. If I was Hilton, I would do more to enhance the reputable DoubleTree brand. I will not be staying here again. Too many other decent hotels out there to waste money at this one. And BTW, the cleaning staff still hasn't arrived after we called the front desk to clean up the room properly.

Room Tip: Don't allow yourself to be placed first floor by the party area.
See more room tips
  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank franz2day
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dtechman, Director of Sales at Doubletree Suites by Hilton Hotel & Conference Center Chicago / Downers Grove, responded to this review, 18 August 2014
franz2day you have definitely provided some detailed feedback and we really appreciate that. It makes addressing these issue much more effective when the feedback is specific. I apologize for the inconveniences you encountered. It was a very busy weekend which means lots of traffic in the pool area and lots of people online using the internet. The party outside your door was over by 8pm and moved into the ballroom, we do not allow parties beyond this time in our atrium. We will be sure to share your comments with all department heads and if there is anything we can do to make this right for you, please reach out directly to the hotel and ask to speak with the manager on duty. We wish you safe travels.
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699 reviews from our community

Traveller rating
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    29
See reviews for
202
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (62)
Date | Rating
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English first
Chattanooga, Tennessee
Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 16 August 2014 via mobile

The room was a reasonably priced suite. It had a sitting room with a large desk and TV. The shower was adjustable and had an excellent spray. The sink and counter were large. The bed was very comfortable with 5 pillows. The a/c worked very well. I swam in the pool which was very refreshing. The room was very clean.
I recommend this hotel for a good nights sleep and overall a great stay. We had breakfast right down the street at "Ditka's".

Stayed August 2014
Helpful?
Thank Gymnic56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
4 of 5 bubbles Reviewed 13 August 2014

As a owner of several hotels, I often like to stay at other hotels to evaluate the customer experience. We enjoyed the stay and were impressed at the facilities. The only shortfall was we requested for a couple of extra blankets and were shocked that a hotel this stature did not have extra blankets, they provided sheet instead. BUT the cookies were awesome. I may implement this idea at my hotel. Thank you.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank 155dulalm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cleveland, United States
1 review
4 of 5 bubbles Reviewed 13 August 2014

An exhaust fan in the bathroom would have been helpful. Digital clock did not have the correct time but was promptly adjusted by the staff after my complaint. Pool had a very strong chlorine smell. A separate table with large mirror and electrical outlet ( for hair blower)was perfect for applying makeup/styling hair. There is a salon on the premises which I availed myself of their services...they did a decent job! Great cookies and you only need to ask for more.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Union, United States
1 review
4 of 5 bubbles Reviewed 13 August 2014

My stay at the DoubleTree was very nice. No complaints. I had a little trouble with the internet connection but it was resolved quickly. I was a little disappointed that the breakfast on the week end didn't start until 7am due to the course at the ASGE started at 7:30 which gave very little time to eat before the day.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Pamela E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
3 of 5 bubbles Reviewed 12 August 2014

During my stay there was a wedding reception and numerous parties going on at the hotel. The guests were noisy, left garbage all over the floors and were smoking drugs in the hotel. I also did not have any washcloths in my room. Called housekeeping but they were never brought. Bad management at this hotel.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank sarahcJ8946ZZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dtechman, Director of Sales at Doubletree Suites by Hilton Hotel & Conference Center Chicago / Downers Grove, responded to this review, 13 August 2014
sarahcJ8946ZZ we take your comments very seriously and do not tolerate ANY illegal activity in our hotel. I hope you brought these activities to the attention of our manager on duty and/or security team. We will review your comments with the staff and also get to the root cause for our failure to deliver the washcloth's you requested. I apologize for the inconvenience.
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Rochester, New York, United States
Level Contributor
54 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 11 August 2014

The hotel is not bad, but a bit dated, and more attention to detail would be nice. The fitness center is NOT at the hotel, but through some non-air conditioned hallways, and weekend hours are extremely limited. Also, fitness center staff was rude to several hotel guests. If you are looking for a Hilton property of similar style, there is an Embassy Suites just a few minutes away. Would have stayed there, but they were completely booked for the night. Breakfast buffet was ok. Scrambled eggs were a bit watery, and wait staff had a bad habit of staring at guests while they ate. No hot water available for tea or hot chocolate drinkers. Also, WIFI in guest rooms was very poor. There was a slow connection in the living room area, but no service in the bedroom.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank Joseph K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dtechman, Director of Sales at Doubletree Suites by Hilton Hotel & Conference Center Chicago / Downers Grove, responded to this review, 13 August 2014
Joseph K we really do appreciate your comments and especially how specific they are. The specific items allow us to really zero in on the areas that need improving. It may sound like a broken record, but we really do share these comments with the management team and line staff so that we can improve. We are not satisifed to be "not bad" and work everyday to earn a better rating than this. Rudeness in the "Hospitality" business is not acceptable and there is no excuse for it. Great team members can make up for some of the shortcomings a hotel deals with in the physical building. Rest assured we will focus on your feddback and improve. Thank you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Doubletree Suites by Hilton Hotel & Conference Center Chicago / Downers Grove

Property: Doubletree Suites by Hilton Hotel & Conference Center Chicago / Downers Grove
Address: 2111 Butterfield Rd, Downers Grove, IL 60515-1043
Phone Number:
Region: United States > Illinois > DuPage County > Downers Grove
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Downers Grove
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Doubletree Suites by Hilton Hotel & Conference Center Chicago / Downers Grove 3.5*
Number of rooms: 250
Official Description (provided by the hotel):
The Doubletree Suites by Hilton Hotel & Conference Center Chicago-Downers Grove is situated in Chicago's western suburbs next to Lombard and Oakbrook, Illinois. Centrally located between Chicago O'Hare International Airport (ORD) and Chicago Midway (MDW) the Doubletree Suites Downers Grove is the perfect choice for business meetings. Offering an International Association of Conference Center (IACC) approved meeting facility, our comfortable surroundings and exceptional catering team provide the ultimate environment for any business or social occasion. ... more   less 
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Also Known As:
Doubletree Guest Suites & Conference Center Chicago / Downers Grove Hotel
Doubletree Guest Suites And Conference Center Chicago / Downers Grove
Doubletree Downers Grove
Doubletree Chicago Downer Grove

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