I travel often and have never had an experience such as this weekend (March 14-16, 2014). I reserved 3 rooms for a girls' getaway to visit the areas of Chicago. Upon check in, the night attendant was very unprofessional and unconcerned. When we returned to our rooms after shopping on Saturday afternoon, our room keys had been deactivated! The same rude attendant was there again and I was told that she thought we were only staying for one (1) night. How is that when our reservations clearly states two (2) nights! She reactivates our room keys as if we were bothering her... really? Then we asked for microwave/fridge... was told "what you see, is what you get"...next ask for ironing board and was told "use the one your other friends just got, because we have no more".... wow! Housekeepers did not clean our rooms.... all I can say is "Never again"....
- Official Description (provided by the hotel):
- Red Roof Inn Chicago - Downers Grove is conveniently located off of I-88 at Butterfield Road, convenient to Lombard, Downers Grove and Oak Brook. This hotel is located within walking distance of Yorktown Mall, a movie theater and many great restaurants. Features include complimentary wireless internet, guest laundry, and flat-screen TVs. ... more less
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- Also Known As:
- Red Roof Inn Chicago Downers Grove Hotel Downers Grove
- Red Roof Inn Downers Grove
- Downers Grove Red Roof Inn