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“A wonderful stay at Hatherley (again)”
Review of Hatherley Manor

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Hatherley Manor
Ranked #1 of 1 Hotels in Down Hatherley
Certificate of Excellence
Manchester
Level Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“A wonderful stay at Hatherley (again)”
Reviewed 9 March 2014

We are on our 6th or 7th return visit, we stayed in the 'Cathedral' room. Our check in was quick and efficient and the room was superb, spotless and very well appointed. The food standard has been covered below but sufficient to say it is of the highest quality and the dining room staff are pleasant and happy to help in any way they can. Breakfast is well presented and a wide choice from 'full English' to kippers, also a wide choice of cereal's juices etc.
We have never been disappointed with the hospitality of HM and I am sure if there were any issues the staff or duty manager would deal with them promptly.
Another great weekend visit................looking forward to our next stay.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tinkertoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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806 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (182)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Worcester, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 8 March 2014

Myself and partner booked the weekend away at Hatherley Manor and were very excited to have a quiet weekend away... That was far from. I'm 21 and my partner is 25 so obviously we don't mind noise but paying £99 a night you expect to have a high standard! There was a wedding present over the weekend we was there which was nice to see however they were based in the lounge which is the only place apart from your room you can go so we we're vacated to our room. Not to mention party music playing till 3am and listening to next doers toilet flushing and above us bonking like rabbits. The rooms were filthy, the bathroom floor obviously wasn't swept the toilet seat had chipped marks all on it and the bedroom pillows were flat and full of dust. The food was average nothing amazing and on our last morning we went for breakfast to find there was no where for is to sit and no staff to speak to about it. I just wanted to get out of there by this point, reception woman was really nice and wanted to help, we we're told we would get a 38.50 refund which covered the extra we paid for a 'better' room. They couldn't refund us there because the card machine was 'playing up' but said they would sort it and the money would be into our account. 1 week later still no refund, rang them twice requesting the small refund and still waiting now. There is no pool, sauna or anything and if there is a wedding there should be a seperate function area to the main area where other visitors may want to relax. I've stayed at the premier inn for better comfort, service and value for money! Real disappointment!!!

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank JodieBann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloucester, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 March 2014

wonderful evening, couldnt have been more helpful all the staff were freindly and couldnt do enough for you . the room was perfect and the hot buffet was fab as well ,plenty for everyone . even catered for a special diet with a wonderful platter for one . cant find fault in a thing great job done by you all ,hope to see you again for the next one GCA

Room Tip: we didnt sleep there just used the venue
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  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank misses123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canterbury, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 February 2014

We were looking for a hotel based outside of town for us to relax and unwind in. The hotel was clean and tidy, parking was available we were able to park close to reception in order to unload our luggage. The staff were extremely helpful and welcoming, nothing was too much trouble. We had contacted the hotel to ask if they would be able to accommodate my husbands bike as we didn't want to leave it in the car, we were able to lock it up in a separate room within the hotel. The double room had everything we needed for the evening. The bar was reasonably priced for a hotel and the service was exceptional. The bar meals were lovely, good size and fresh. The wood burner was a nice feature near the bar. The weather was wet so we were unable to enjoy the tables outside, but this would be great in the summer. Overall our stay was very enjoyable and we would return to this venue again.

Room Tip: We stayed in a classic room so we had TV, tea and coffee with en suite facilities. The room wasn...
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Victoria E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isle of Man, United Kingdom
Level Contributor
62 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 24 February 2014

We stayed in the hotel and we where really disappointed
The rooms are more like a prison cell very small and cheap looking
Also the bathroom is very dated and the towels are old and not fresh looking.
Or pre diner drink was in the hall by the fire,what was not on (you would think that in December the fire will be on)
It was dark and cold!!!
We did ask by the reception to lit the fire,the manager had a go with 10 sheets of computer paper.
Everyone who ever lit a fire know that you kill the fire instead of burning it.
After 15 minutes he gave up,We went to a local garage and bought some kindling ,so I did lit the fire myself.
The food is Ok but no more than that.
I would never go back and would never recommend the hotel to anyone!!!!

Room Tip: The best is not to book for any room
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  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Bubbleandme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
generalmanager_HMH, General Manager at Hatherley Manor, responded to this review, 26 February 2014
Thank you for your review of our property, we are always genuinely upset when we receive such poor feedback from our guests.

In relation to the fire being lit it is always set over the winter from late November until mid M arch and should be burning by lunchtime except on warm sunny days when we will light it in the evening.

Our classic rooms are not the largest but they are very well maintained, the classic (its in the name) bathrooms have traditional /timeless black and white tiled floors and white tiled walls all have high powered showers over the bath we have minimal complaints and many compliments over these and they are rated by the AA as a four star standard bathroom. Classic rooms are ideal for short stays or if you want to enjoy our facilities and service at a softer on your pocket experience. Should you want to indulge then do upgrade to one of ten newly refurbished executives rooms or our superior rooms which are individually styled.

Towels and laundry come from an external laundry company who have always provided us with excellent quality we always provide proper bath towels not the smaller thinner versions you get in many properties and in all honesty no one has ever complained to me previously about the quality of these.

I note from your comments that you will never return and I respect your choice you are after all a paying customer. We do have many customers who do return time and time again and these have become great friends to many of the staff.

As a general note to all guests you find something not to be to your liking when staying with us then please do tell us we will do all we can to put things right.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level Contributor
57 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 12 February 2014

The staff were very friendly ,helpful and courteous. The food in the restaurant was very good, would go back just for the food. There was a wedding on but this did not detract in any way from the service we received. The signature rooms on the first floor were spectacular, but they were not suitable for us on this visit.
The only disappointing thing was the room we were given (106).I booked an executive room but the room we were given was very small, there was no way 2 z beds could be fitted in, there was just enough room to walk around the bed. (robes and slippers) were missing, although the manager had them delivered straight away. The Manager was fantastic and helped us in any way he could.
The ground floor is suitable for people with mobility problem, there isn't a lift. You can access the bar and restaurant, there is a disabled bay for parking just outside, there is a step to enter the building ,I don't know if they have a ramp because I manage a few steps.
Would highly recommend, we are definitely returning.

Room Tip: If you can manage the stairs go for one of the signature rooms, they are definitely worth the extra.
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MazSolihull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Highclere
Level Contributor
40 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 11 February 2014 via mobile

It is too easy these days to jump onto the I-pad when a small problem arises, and at the Hatherley Manor hotel, we did encounter a possible major problem on our arrival on Saturday 8th February.
My report is not about the problem, but the way it was handled.
The Hotel was full and, although we were not involved in the 3 major functions going on at the same time, the staff, In particular the receptionist and duty manager, handled the whole situation very professionally.
The following day, on check-out, the day manger was equally helpful and turned a potential 'Tripadvisor rant' into a 'very good'
It is wise to remember that it is not always the problems you encounter, but the way you solve them.
We will return to Hatherley Manor, but preferably not when a wedding and 2 charity functions are going on!!!
Nobody is perfect!

Stayed February 2014, travelled as a couple
Helpful?
2 Thank silkpurseHighclere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hatherley Manor

Property: Hatherley Manor
Address: Down Hatherley Lane, Down Hatherley, Gloucester GL2 9QA, England
Region: United Kingdom > England > Cotswolds > Gloucester > Down Hatherley
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
Ranked #1 of 1 Hotels in Down Hatherley
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hatherley Manor 4*
Number of rooms: 50
Official Description (provided by the hotel):
A luxurious manor house set amidst 37 acres of beautiful grounds, including a unique Walled Garden, in the heart of the Gloucestershire countryside. Located just 4 miles from the Historic Cathedral City of Gloucester and 6 miles from the regency town of Cheltenham Spa, on the edge of the Cotswolds. A lovely Country House Hotel that has has been sympathetically refurbished to incorporate all the amenities required by today's most discerning guests. As a result, it retains all its historic heritage and charm while providing all the comfort and luxury expected of a modern country house hotel. Whether you are looking for a relaxing short break, a get together with friends or to celebrate a special occasion you can be assured that our friendly professional team will go out of their way to ensure that you have a memorable stay with us ... more   less 
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Also Known As:
Hatherley Manor Gloucester
Hatherley Manor Hotel Gloucester

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