Our nightmare all started when we realized they charged us for an extra night. This caused us to incur fees from our bank which the bank says is HIE's fault and HIE claims is the banks's fault. Bottom line is we are out $25 on the bank fee. We also find it suspicious that a fraudelent charge also occurred on our card for the same amount that HEI charged us posted on that same date. HEI has refused to try and make this matter right. We asked to be reimbursed for the $25 fee we incurred through no fault of our own...they said no. We asked for a $25 credit towards our next stay...they said no. Every town we travel to, we stay at HIE, but they have lost some loyal HIE customers from this.
- Official Description (provided by the hotel):
- Welcome to newly renovated Best Western Plus East Peoria, Illinois. Conveniently located off I-74 at exit 95A, the Best Western Plus East Peoria is close to everything the Peoria Area has to offer. The Best Western Plus East Peoria offers 85 well appointed guest rooms that will exceed the expectations of the corporate traveler as well as the weekend warriors. Amenities of the Best Western Plus East Peoria include free high speed Internet access, Complimentary Smart Start Breakfast, Greenhouse Indoor Pool with Retractable Roof, and Exercise Room. Additional in room amenities include free local calls, 47 inch TV with extended cable service featuring over 60 channels, mini-fridge and microwave, coffee service featuring Arabic Roast Coffee, wall mounted hairdryer, iron and ironing board. The Best Western Plus East Peoria has many different room types to meet any ones needs such as one and two room suites. The Best Western Plus East Peoria is located only 1 mile from the Paradice Riverboat Casino, and within minutes of Caterpillar World Headquarters, OSF St. Francis Hospital, Komatsu Company, The Peoria Civic Center and Eastside Center. ... more less
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- Also Known As:
- Holiday Inn Express East Peoria Hotel East Peoria
- East Peoria Peoria County Holiday Inn