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“excellent”
Review of Roslin Beach Hotel

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Roslin Beach Hotel
Ranked #1 of 2 Hotels in Thorpe Bay
Certificate of Excellence
London, United Kingdom
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“excellent”
Reviewed 28 December 2013

Stayed there for one night while visiting a restaurant in leigh.
could not have asked for better will defiantly stay there again.
when next my wife and I are in south end.at the pavilion theatre.
belvic.

Room Tip: sea view rooms are best
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BELVIc103
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jh123Southend, Manager at Roslin Beach Hotel, responded to this review, 30 December 2013
I would like to thank you for taking the time to leave such a positive review on your recent stay with us. I am delighted that you enjoyed your stay with us, it is very important to us that our guests have a great experience . I look forward to welcoming you back to the Roslin in the future
Kind Regards Jacqui Harris Managing Director
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (364)
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English first
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 27 December 2013

Our first impression of the room was "Dirty" we had to phone reception to replace the towels as they were not clean.

The room we had been allocated must have been near the boiler room as there was a constant humming noise the entire stay.

The room had a number of power cuts during our 2 day stay which ruined the trip for us.

The breakfast was average, we were told that our Coffee would be made for us and brought to our table. This did not get served until after we had finished our food.

All in all a terrible stay, we did complain to the hotel who offered us a free 2 night stay, however we declined this offer as I would prefer to have my teeth pulled rather than stay at this hotel again.

Room Tip: Request a room away from the Boiler/laundry room
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank kevin_ferguson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jh123Southend, Manager at Roslin Beach Hotel, responded to this review, 30 December 2013
Dear Mr Ferguson , I was extremely shocked to read your comments about the Hotel. I have been unable to find your booking at the hotel and I am unaware of any power cuts taking place at the hotel over the last few years . I personally deal with any issues at the hotel and I have never been made aware of your booking, I would be very grateful if you wish to e mail me directly to jharris@roslinhotel.com so that I can investigate this further.
Kind Regards Jacqui Harris Managing Director
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Shoeburyness, United Kingdom
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 December 2013 via mobile

One of our favourite hotels..A fab chilled stay just before Christmas. The hotel looked so inviting, full of lovely Christmas decorations and a great atmosphere. We were upgraded to a king Seaview room, number 118 which was beautiful. The food, as always, was superb. Highly recommend this hotel..

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Garrisonfox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jh123Southend, Manager at Roslin Beach Hotel, responded to this review, 30 December 2013
On behalf of the whole team at The Roslin Beach Hotel , I am delighted that you once again had a great stay with us. Our Christmas decorations are fast becoming the talk of the town and do give the hotel a very special feel throughout the festive season.
I look forward to welcoming you back in the near future
Kind Regards Jacqui Harris Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Preston, United Kingdom
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 December 2013

My husband and I stayed at the Roslin in mid-December; this was our 3rd stay at this hotel in 12 months. We stay here whilst visiting our elderly mothers. There are many very good points about this hotel. It's position means there are lovely sea views from the restaurant and some of the rooms. The executive rooms are generally a good size with nice furnishings and the beds are very comfortable with good quality bed linens. Food in the restaurant is generally good and the waiting staff are very friendly, looking after their guests well - special mention here must be made of Levi, who looked after us and our mothers throughout our Christmas lunch. The Christmas decorations were beautiful and gave the hotel a really festive feel. Overall our stays here have been good and we will certainly return. However there are some points about this hotel which stop me giving it a rating of 5. Firstly the rooms do not have a safe - this is something we would expect from all hotels of this standard. Secondly they expected us to pay a deposit at the time of booking our festive lunch followed by the submission of our menu choice and the outstanding balance a month before the meal itself, even though we were staying at the hotel. We eat on a yearly basis from the Festive Menu at a local Michelin-starred restaurant and have never been asked to pay a deposit, let alone the full amount, ahead of the meal. This feels very old-fashioned and smacks uncomfortably of profiteering. Other small points: there were no toiletries in the room on our arrival, there were only 4 hangers for a double room and the quality of some of the breakfast ingredients could be better (on one occasion earlier in the year we saw some very poor quality orange juice being poured into the jugs from a branded carton in full view of all the breakfast guests).
The hotel can do very little about the size of their car park but it is very small and tight, with some of the disabled spaces virtually unusable if you have a large car. This can cause problems for hotel residents, especially at Christmas when the hotel is so busy with all the varied Christmas functions. The hotel is undoubtedly a great venue for functions, which can make it not particularly relaxing for hotel guests as you cannot enjoy a quiet hour in the bar in the evening, having to either take a drink back to your room or spend some time in the quieter but pretty soulless residents lounge
Do not let the negative comments put you off, this is a good place to stay. However, with attention to some of the points above it could be a great place to stay.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ChrisRuss_17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jh123Southend, Manager at Roslin Beach Hotel, responded to this review, 24 December 2013
I sincerely appreciate you taking the time to provide your very valuable feedback and comments regarding your stay . I am delighted that you loved your room and do apologise for the toiletries not being in the room on arrival but hoped you enjoyed the fabulous Elemis products we offer. Levi is indeed a fantastic member of staff and I will be sure to make sure he reads your very kind comments. We are constantly upgrading the hotel and I am pleased to say this includes putting safes in all our rooms in the new year. We do have a policy of deposits being taken for our Christmas lunches and parties as we are so busy during December but I have taken on-board your comments and will review this again,
I hope that I can welcome you back to The Roslin in the very near future
Kind Regards Jacqui Harris
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 21 December 2013

We arrived at the hotel running late for a football match down the road. We asked if reception could book us a cab to the match. The Managing director told us we'd have no chance at that time and offered to drive us to the match herself! I offered to pay but she refused. 10 minutes later there we were thanks to the kind of service I've never seen before. We got back to the hotel for a late dinner where the halibut was delicious. Our room was beautiful though unfortunately the weather meant that we couldn't enjoy the terrace or the views as much as we would have liked to. Breakfast was very good and the self service full English was fresh, tasty and well cooked. The team were so friendly and couldn't do more to help. We'll be back!

  • Stayed December 2013
    • Value
    • Service
Helpful?
Thank Mark G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jh123Southend, Manager at Roslin Beach Hotel, responded to this review, 30 December 2013
Dear Mark
On behalf of the all the staff at the Roslin, many thanks for taking the time to leave such a great review on the hotel. We always like to exceed our guests expectations and are always happy to go the extra mile to do so. I am so glad that you managed to get back to our restaurant after the Football and had a great meal .
I do hope that I can welcome you back to the hotel in the near future when the weather may allow you to enjoy our terraces and the wonderful views from the rooms .
Kind Regards Jacqui Harris Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
43 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 21 December 2013

Hanningfield Process Systems 3rd Christmas Lunch at the Roslin Beach Hotel. Excellent as always. Catering for nearly 20 of us. Food and service were faultless. Wonderful surroundings and beautifully decorated for Christmas. Booking again for next year.

Stayed December 2013, travelled on business
Helpful?
Thank JILLE810
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jh123Southend, Manager at Roslin Beach Hotel, responded to this review, 24 December 2013
Dear Hanningfield Process Systems, many thanks for taking the time to leave a review on your Christmas Party Lunch. I am delighted to hear that for the 3rd year running you had such a great time, We will look forward to welcoming you back next year and please remember to book early as we do get very busy
Kind Regards Jacqui Harris Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bishops Stortford, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 December 2013

My Husband and our 2 friends have stayed several times and will definitely stay again. The rooms are clean, well decorated and large. Our room had a sea view and was very warm and cosy The bed was huge and very comfortable. We had evening meal included in our deal and the meal was excellent. The staff are very friendly and nothing is too much trouble. We will be returning again soon in the New Year and look forward to another great stay. We thoroughly recommend this hotel
The Taylors and the Willsons

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Magrichtonnic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jh123Southend, Manager at Roslin Beach Hotel, responded to this review, 17 December 2013
Sincere thanks for taking the time to leave such a great review. On behalf of the entire team , I am delighted that you enjoyed your stay with us . We are passionate about the service and quality that we offer our guests and I will look forward to welcoming you back in the New Year
Kind Regards Jacqui Harris Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Roslin Beach Hotel

Property: Roslin Beach Hotel
Address: Thorpe Esplanade, Thorpe Bay, Southend-on-Sea SS1 3BG, England
Region: United Kingdom > England > Essex > Southend-on-Sea > Thorpe Bay
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Thorpe Bay
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Roslin Beach Hotel 4*
Number of rooms: 62
Official Description (provided by the hotel):
With lovely views of the Thames Estuary, this Southend-on-Sea hotel offers free Wi-Fi and free parking. The hotel also has beautiful treatment rooms offering Elemis treatments and an OPI nail bar . The Roslin Beach Hotel is set opposite a sandy beach, just over a mile from shops and an amusement park on the vibrant seafront. Southend also boasts one of the best records for sunshine in the UK. The light, airy rooms each have a flat-screen TV, telephone, hairdryer, tea/coffee facilities and free toiletries. Some of the Roslin's rooms have a balcony and great sea views. Tides Restaurant offers seafood specialities and classic British dishes with a contemporary twist. Guests can dine in the restaurant's conservatory or on the outdoor terrace, overlooking the estuary. ... more   less 
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Also Known As:
Hotel Roslin Beach
Roslin Beach Hotel Southend-On-Sea/Thorpe Bay

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