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“Treated terrible by CEO”

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Fairfield Inn & Suites Effingham
Ranked #7 of 19 Hotels in Effingham
Certificate of Excellence
Houghton Lake
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Treated terrible by CEO”
Reviewed 16 August 2014

Stayed in July, on a friends & family discount. The room we had was next to elevator & had road noise. We went to desk & asked about another room. The clerk at desk went to an office, came back out & was getting us another room. A man came from the office & proceeded to tell us he had been there 38 yrs & he would investigate this, they didn't have to accept F&F discounts! We were shocked at how he spoke to us! A simple "no other rooms available" or "you'll have to pay the difference" would have sufficed. We thought that man was mgmt. he was not. The mgr later came to our (original) room-(-we declined the other rm due to our treatment.) The mgr was professional & apologetic for the treatment we received. We later found out the rude man was CEO. We never slept that night due to the noise from trucks all night long. No sleep, treated like criminals, & we still payed over $80 for the room. We still have not figured out WHAT he was going to investigate. Think twice about a complaint there. You'll be verbally attacked.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank flopam2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mark w, Owner at Fairfield Inn & Suites Effingham, responded to this review, 18 August 2014
Dear flopam2014:
First thing I want to offer my sincerest apologies. I very sorry how things transpired between us. Everything we do is aimed at providing each guest with an excellent hotel experience. We strive each day to provide a clean and comfortable room for each guest. I remember our conversation and recall your thoughts you may hear the elevator, I cannot remember another complaint about the room you stayed in and the room is rented over 200 times a year. It became apparent you were wanting an upgrade room when you were staying on a Friends and Family rate, which is a $ 45.00 discount. I did say I was going to investigate and what I was going to investigate was if we had experienced any noise issues from the room you stayed in, which we have not. When we designed the hotel we moved the elevator equipment room away from any guest rooms so we would not have noise issues from the elevator. If you look at our hotel ratings on all the major rating sites you will see that our hotel ranks 2 out of 20 hotels in the City of Effingham. We just completed a million dollar renovation on a 6 year old hotel. The hotel is pristine from our bedding to the lobby and breakfast area. We have a wonderful hot breakfast with fruit, waffles, scrambled eggs, meat and many other items.

I appreciate you writing a review on Trip Advisor as it is a way to explain about the hotel to our future guest.. We truly appreciate your feedback.

Sincerely,
Richard Beatty
CEO
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203 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (31)
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English first
Gypsy
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 August 2014 via mobile

Stayed one night while passing through Illinois. Very clean and pet friendly. Would definitely stay there again. Stay in a king suite with sleeper sofa. Room was updated and had plenty of room for 4 people. Just know that the sleeper sofa is a twin size mattress. It worked for two small kids but anything larger would be a right fit.

Stayed July 2014
Helpful?
Thank Cranker422
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mark w, General Manager at Fairfield Inn & Suites Effingham, responded to this review, 7 August 2014
Dear Cranker 422
I'm so glad that you enjoyed your stay with us. Our goal is to provide a clean and comfortable room and give you the service that will make you want to return. We truely appreciate your comments about your hotel. We look forward to seeing you in your future travels.
Sincerely,
Mark Wildbur
General Manager
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Topeka, Kansas
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 22 July 2014 via mobile

We stopped here enroute to our destination in Ohio. We had never stayed at a Fairfield Inn before, so we didn't know what to expect. It was an absolute delight! Exceptionally clean room, comfortable bed, terrific breakfast, and excellent customer service. 5 stars for sure.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank S U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mark w, General Manager at Fairfield Inn & Suites Effingham, responded to this review, 29 July 2014
Dear S U

Thank you staying with us. We are so delighted that your first experience with Fairfield was with us. We hope that your stay with us has made you Raving Fairfield Fans. We hope that if you are in the Effingham area in the future that you will come back to stay with us.

Sincerely,
Mark Wildbur
General Manager
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Tupelo, Mississippi
Level Contributor
38 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 21 July 2014

We stayed here one night on our way to Michigan. It was a good price, very clean and modern. The decor was beautiful, and felt much higher end. Bed was so comfortable and had the type of coverlet that is washable- a must for us! Breakfast consisted of hot and cold food and should satisfy any appetite.

  • Stayed June 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cabingal55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mark w, General Manager at Fairfield Inn & Suites Effingham, responded to this review, 29 July 2014
Dear Cabingal55,

We are so glad that you enjoyed your stay with us. Everything we do is aimed to providing you with an excellent hotel experience. We are only 6 years old, but we just completed a complete remodel of the hotel and I will have to say it looks amazing. We are so glad you liked it. Glad you enjoyed breakfast. We do have a variety of options gets your morning off to a great start. If you are in the Effingham area in the future we look foward to having you stay with us again.

Sincerely,
Mark Wildbur
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
145 reviews
145 hotel reviews
common_n_hotel_reviews_1bd8 219 helpful votes
Reviewed 13 July 2014

The Fairfield Inn & Suites in Effingham is a good quality hotel if you are looking to stay overnight in this area of Illinois. It is newly built with friendly staff. The bedroom was a good size with modern furniture and fixtures and fittings. The reception was well organised and offered a speedy service. Breakfast is basic but OK. The hotel is easy to locate off Interstate 70 and has plenty of car parking. Although close to the Interstate it was not noisy.

Stayed October 2013, travelled on business
Helpful?
2 Thank Marc S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mark w, General Manager at Fairfield Inn & Suites Effingham, responded to this review, 14 July 2014
Dear Marc S,
Thank you for the nice comments about our hotel. Our number one goal is taking care of our guest and I'm so happy you enjoyed your stay. We look forward to having you stay with us again if you are in the Effingham area.
Sincerely,
Mark Wildbur
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 8 July 2014 via mobile

We stayed here in July 2014 when traveling from Texas to Indiana with our family of 5 (2 adults and 3 kids - ages 18 mo, 5, and 6). The room was clean, had ample space for the pack n play, and served a nice hot breakfast. The pool was small but the perfect size for a few kids. The room had a refrigerator and microwave which was nice. The bathroom had a curved rod and fairly deep tub which was great for bathing the kids. We will definitely return to this hotel.

Stayed July 2014
Helpful?
2 Thank Emily B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mark w, General Manager at Fairfield Inn & Suites Effingham, responded to this review, 10 July 2014
Thanks EmilyB!!! We are so happy that you enjoyed your stay with us. Thank you for taking the time to rate us. This information is very helpful to us. If you are in the Effingham area in the future we look forward to having you stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Columbus, Ohio
Level Contributor
43 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 25 June 2014

Midway to our destination to Kansas City, we stopped over at Fairfield Inn. We immediately noticed the lobby was clean. We checked in with Jamie with ease and headed to our room! A very comfortable room also very clean. After a while we headed to dinner and checked for Jamie's opinion and she suggested the Firefly Grill just over I-70. We went and thankful that we asked about the restaurant. A very good meal! The comfortable bed gave us a great night's rest! We went in for the hot breakfast which was well accommodating and filling with a good selection to choose from whether eggs and sausage, bagels, waffles, cereal, fruit or what ever you wanted to get the morning going. The staff in the dining area were very friendly and kept the food stocked and helped make sure the area stayed clean! We were so pleased that we returned on our way back and definitely recommend staying at this and we'll be back when in Effingham! Even though the Fairfield Inn is next to I-70, I did not hear the traffic at all!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jeff R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mark w, General Manager at Fairfield Inn & Suites Effingham, responded to this review, 14 July 2014
Hi Jeff R,
Thank you for taking the time to write a review on our hotel. We are so happy that you enjoyed your stay. The staff here at the Fairfield is amied to taking care of our guest and giving you the service to make you want to return. We look forward to seeing you in the future.
Sincerly,
Mark Wildbur
Geneal Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairfield Inn & Suites Effingham

Property: Fairfield Inn & Suites Effingham
Address: 1111 N Henrietta St, Effingham, IL 62401-1748
Region: United States > Illinois > Effingham
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Effingham
#2 Family Hotel in Effingham
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Fairfield Inn & Suites Effingham 2.5*
Number of rooms: 68
Reservation Options:
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Also Known As:
Fairfield Inn & Suites Effingham Hotel Effingham
Fairfield Inn And Suites Effingham
Fairfield Inn Effingham
Fairfield Effingham
Effingham Fairfield Inn

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