Stayed in July, on a friends & family discount. The room we had was next to elevator & had road noise. We went to desk & asked about another room. The clerk at desk went to an office, came back out & was getting us another room. A man came from the office & proceeded to tell us he had been there 38 yrs & he would investigate this, they didn't have to accept F&F discounts! We were shocked at how he spoke to us! A simple "no other rooms available" or "you'll have to pay the difference" would have sufficed. We thought that man was mgmt. he was not. The mgr later came to our (original) room-(-we declined the other rm due to our treatment.) The mgr was professional & apologetic for the treatment we received. We later found out the rude man was CEO. We never slept that night due to the noise from trucks all night long. No sleep, treated like criminals, & we still payed over $80 for the room. We still have not figured out WHAT he was going to investigate. Think twice about a complaint there. You'll be verbally attacked.
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- Also Known As:
- Fairfield Inn & Suites Effingham Hotel Effingham
- Fairfield Inn And Suites Effingham
- Fairfield Inn Effingham
- Fairfield Effingham
- Effingham Fairfield Inn