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“Excellent convenient chain property”

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Fairfield Inn & Suites Effingham
Ranked #8 of 19 Hotels in Effingham
Certificate of Excellence
Sarasota
Level 5 Contributor
48 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Excellent convenient chain property”
Reviewed 24 August 2014

Near the interstate but we had no noise issues mentioned by others. Friendly service. Large room with a king bed and a sofabed. Very good breakfast with freshly made scrambled eggs and all the other stuff. Looks new. Good nearby restaurant called something like Niebergers steakhouse. Very busy with locals but the wait is short. Wi fi not the fastest but OK.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank freesprttravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mark w, General Manager at Fairfield Inn & Suites Effingham, responded to this review, 3 September 2014
Dear Freespttravel'
We are so pleased to hear about your recent stay with us. Hearing your comments lets us know the things we are doing at the hotel are having a positive impact on our guest. Our goal is that each guest to have a positive hotel experience. We have addressed the issue with the internet and maybe some improvements. We look forward to having you return to the hotel in your future travels.
Sincerely,
Mark Wildbur
General Manager
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207 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • German first
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  • Any
English first
Tupelo, Mississippi
Level 5 Contributor
97 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 23 August 2014

Room was clean and with a comfortable bed. WiFi never would stay connected and then was slow. Will hope management will address this issue. Would stay again if traveling through this area. Desk personnel were minimally helpful.

  • Stayed August 2014, travelled solo
    • Value
    • Location
    • Service
Helpful?
Thank Alexander B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mark w, General Manager at Fairfield Inn & Suites Effingham, responded to this review, 25 August 2014
Dear Alexander B,
Thank you for your feedback. Glad your room was clean and comfortable. I will be addressing the internet issues today. I'm sorry you had trouble during your stay. Our goal is for each guest to have an enjoyable stay. We hope that if you are in the Effingham area in the future that you will give our hotel another chance to earn your business.
Thanks
Mark Wildbur
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
South Pasadena, FL
Level 5 Contributor
84 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 17 August 2014

Pluses: Fairly new hotel with clean room. Have jacuzzi bath rooms which can relax tired muscles after a long drive.
Minuses: Strange wi-fi. Cannot immediately connect like at any other Marriott property. People standing in line at front-desk to get instructions to connect - took up desk clerks time (made it longer to check-in). Strange smell (almost sewage like) in bathroom coming up from floor vents.
Close to restaurants. I was surprised that I did not hear as much road noise as I thought I would when I first saw how close the hotel was to hwy. I am a fairly light sleeper and did ok.

  • Stayed August 2014, travelled on business
    • Location
Helpful?
Thank UpintheairGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mark w, General Manager at Fairfield Inn & Suites Effingham, responded to this review, 18 August 2014
Dear UpintheairGirl:
We are happy to hear that you enjoyed the jacuzzi bath in your room. Yes, I will agree that helps after a long day of traveling. I'm sorry to hear about the internet issue and the strange smell in the bathroom. I will address both of the issues immediately. Thank you for bringing this to my attention. Everything we do at the hotel is geared to providing each guest with a positive hotel stay. We look forward to seeing you again in the future.
Sincerely,
Mark Wildbur
General Manager
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Houghton Lake
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 August 2014

Stayed in July, on a friends & family discount. The room we had was next to elevator & had road noise. We went to desk & asked about another room. The clerk at desk went to an office, came back out & was getting us another room. A man came from the office & proceeded to tell us he had been there 38 yrs & he would investigate this, they didn't have to accept F&F discounts! We were shocked at how he spoke to us! A simple "no other rooms available" or "you'll have to pay the difference" would have sufficed. We thought that man was mgmt. he was not. The mgr later came to our (original) room-(-we declined the other rm due to our treatment.) The mgr was professional & apologetic for the treatment we received. We later found out the rude man was CEO. We never slept that night due to the noise from trucks all night long. No sleep, treated like criminals, & we still payed over $80 for the room. We still have not figured out WHAT he was going to investigate. Think twice about a complaint there. You'll be verbally attacked.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank flopam2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mark w, Owner at Fairfield Inn & Suites Effingham, responded to this review, 18 August 2014
Dear flopam2014:
First thing I want to offer my sincerest apologies. I very sorry how things transpired between us. Everything we do is aimed at providing each guest with an excellent hotel experience. We strive each day to provide a clean and comfortable room for each guest. I remember our conversation and recall your thoughts you may hear the elevator, I cannot remember another complaint about the room you stayed in and the room is rented over 200 times a year. It became apparent you were wanting an upgrade room when you were staying on a Friends and Family rate, which is a $ 45.00 discount. I did say I was going to investigate and what I was going to investigate was if we had experienced any noise issues from the room you stayed in, which we have not. When we designed the hotel we moved the elevator equipment room away from any guest rooms so we would not have noise issues from the elevator. If you look at our hotel ratings on all the major rating sites you will see that our hotel ranks 2 out of 20 hotels in the City of Effingham. We just completed a million dollar renovation on a 6 year old hotel. The hotel is pristine from our bedding to the lobby and breakfast area. We have a wonderful hot breakfast with fruit, waffles, scrambled eggs, meat and many other items.

I appreciate you writing a review on Trip Advisor as it is a way to explain about the hotel to our future guest.. We truly appreciate your feedback.

Sincerely,
Richard Beatty
CEO
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Gypsy
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 August 2014 via mobile

Stayed one night while passing through Illinois. Very clean and pet friendly. Would definitely stay there again. Stay in a king suite with sleeper sofa. Room was updated and had plenty of room for 4 people. Just know that the sleeper sofa is a twin size mattress. It worked for two small kids but anything larger would be a right fit.

Stayed July 2014
Helpful?
Thank Cranker422
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mark w, General Manager at Fairfield Inn & Suites Effingham, responded to this review, 7 August 2014
Dear Cranker 422
I'm so glad that you enjoyed your stay with us. Our goal is to provide a clean and comfortable room and give you the service that will make you want to return. We truely appreciate your comments about your hotel. We look forward to seeing you in your future travels.
Sincerely,
Mark Wildbur
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Topeka, Kansas
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 22 July 2014 via mobile

We stopped here enroute to our destination in Ohio. We had never stayed at a Fairfield Inn before, so we didn't know what to expect. It was an absolute delight! Exceptionally clean room, comfortable bed, terrific breakfast, and excellent customer service. 5 stars for sure.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank S U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mark w, General Manager at Fairfield Inn & Suites Effingham, responded to this review, 29 July 2014
Dear S U

Thank you staying with us. We are so delighted that your first experience with Fairfield was with us. We hope that your stay with us has made you Raving Fairfield Fans. We hope that if you are in the Effingham area in the future that you will come back to stay with us.

Sincerely,
Mark Wildbur
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tupelo, Mississippi
Level 4 Contributor
38 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 21 July 2014

We stayed here one night on our way to Michigan. It was a good price, very clean and modern. The decor was beautiful, and felt much higher end. Bed was so comfortable and had the type of coverlet that is washable- a must for us! Breakfast consisted of hot and cold food and should satisfy any appetite.

  • Stayed June 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cabingal55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mark w, General Manager at Fairfield Inn & Suites Effingham, responded to this review, 29 July 2014
Dear Cabingal55,

We are so glad that you enjoyed your stay with us. Everything we do is aimed to providing you with an excellent hotel experience. We are only 6 years old, but we just completed a complete remodel of the hotel and I will have to say it looks amazing. We are so glad you liked it. Glad you enjoyed breakfast. We do have a variety of options gets your morning off to a great start. If you are in the Effingham area in the future we look foward to having you stay with us again.

Sincerely,
Mark Wildbur
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairfield Inn & Suites Effingham

Property: Fairfield Inn & Suites Effingham
Address: 1111 N Henrietta St, Effingham, IL 62401-1748
Region: United States > Illinois > Effingham
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Effingham
#2 Romantic Hotel in Effingham
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Fairfield Inn & Suites Effingham 2.5*
Number of rooms: 68
Reservation Options:
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Also Known As:
Fairfield Inn And Suites Effingham
Fairfield Inn & Suites Effingham Hotel Effingham
Fairfield Inn Effingham
Fairfield Effingham
Effingham Fairfield Inn

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