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“Excellent Cake But Customer Service Could Improve”

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Herb's Bakery Incorporated
Ranked #3 of 10 Bakeries in Elgin
Dining options: Breakfast
Restaurant details
Dining options: Breakfast
Wisconsin
Level Contributor
78 reviews
24 restaurant reviews
common_n_restaurant_reviews_1bd8 32 helpful votes
“Excellent Cake But Customer Service Could Improve”
Reviewed 7 July 2014

We went to the Chicago area to celebrate a birthday and searched on-line for a bakery that had good reviews. We ordered a two layer chocolate cake for my daughter's birthday and asked for a tie-dye theme. They called me a couple days before we picked up the cake to clarify what we wanted. It was very nice and the taste was great! Will order from them again. However, when we picked up the cake, the older ladies at the front counter were pretty snippy. We came from out of town and asked a couple questions, which a customer answered as the older ladies didn't want to help us. We thought they could use some lessons on customer service.

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Connie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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17 reviews from our community

Visitor rating
    12
    5
    0
    0
    0
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Elgin, Illinois
Level Contributor
20 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“Herb's Bakery”
Reviewed 30 June 2014

Herb's Bakery is well known in Elgin & the surrounding suburbs.The cookies & pastries are delicious; literally melting in your mouth as you bite into them. Herb's uses real butter in their various selections & it does make a difference. If you want a yummy snack, try the pretzel rolls. They sell out within a couple hours after the bakery opens. The cakes tend to be "hit or miss"- sometimes they are dry. Because Herb's bakes only a certain number of pastries/breads/cookies every day, I recommend going early to ensure you see all of the selections available. If you are purchasing anything for a group activity - office/staff meeting, family/friend gathering - preorder to ensure you get what you really want. Depending upon the quantity of what you are purchasing, you might need to prepay your order. It will be boxed & waiting for you.

  • Visited April 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Charity D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
118 reviews
99 restaurant reviews
common_n_restaurant_reviews_1bd8 32 helpful votes
“Herb's Bakery never disappoints”
Reviewed 29 November 2013

I've lived in Elgin for over 20 years, and have been to Herb's dozen's of times, most recently a few days ago. If you are not familiar with Herb's, you should know that Herb's is an old fashioned bakery where they still make their products right there in the bakery. Their products are delicious, and do not disappoint. On the donut side, I extremely recommend the Mouse Ears which are yeast donut sliced in half filled with whipped cream, with chocolate icing on top. Their Dutchies are also delicious. They are a thinner fried pastry that is crispy, with some raisins, and white icing on top. Both of these are my favorites, but I've never had a bad donut from Herbs. If you go late in the morning, you might have more of a limited selection since they make all their donuts right there in the store, there are only a certain number available for any given day.

We've also had their danish, which are very good. Their cookies are like little bundles of tastiness, and they should not be overlooked. I've had their cakes a number of times for work functions, and everyone always raves about how good everything is.

Even if you don't live right in Elgin, it's worth the drive to go to Herb's. You won't be disappointed.

  • Visited November 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank The-Road-Tripster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
10 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Yummy Cookies”
Reviewed 14 March 2013

Great cookies, not a huge fan of their frosting. It has that oil texture to it other than that it is great!

Visited February 2013
Helpful?
Thank Beachbear24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Illinois
Level Contributor
38 reviews
29 restaurant reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
“Yummy”
Reviewed 3 September 2012

Herbs has been in Elgin a long time. Great cookies and cupcakes. Birthday cakes have been somewhat disappointing - dry. Maybe baked and frozen. Good breads.

Visited June 2012
Helpful?
Thank rtist104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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