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“They Have Earned Our Repeat Business”

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Holiday Inn Chicago Elk Grove
Ranked #2 of 14 Hotels in Elk Grove Village
Certificate of Excellence
Reviewed 7 March 2012

As a host/coordinator of corporate events, its crucial to find the right setting for a successful event. In today's economy we all think price, but its also important to recognize value. It's the value offered by this hotel that has won our business for a second year in a row. The complimentary shuttle makes this out-of-the way location a non-issue and even though its away from the busier downtown area, it still is easily accessible if desired. The sleeping rooms are clean, spacious, and offer complimentary wireless wi-fi which is becoming to be a rare thing. Many hotels charge $10-$15 for internet service. The dining and drinking opportunities in Shelby Campbell's offers options to suit all tastes and cravings as well as pricing levels to meet every budget. The bar and wait staff go above and beyond to help you unwind, relax and smile after a day of business meetings. The price is better-than-right and the overall experience is above standard. We will host 4 or 5 events there again this year and know that there will be no surprises. When i am traveleing and can't go home, i want to be somewhere that feels like home and the staff are like friends or neighbors and i get that at this hotel.

  • Stayed: February 2012, travelled on business
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Thank Jay B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim C, General Manager at Holiday Inn Chicago Elk Grove, responded to this reviewResponded 10 March 2012

You made our day! Our new leadership team at the Holiday Inn Elk Grove loves hearing this, thank you for your loyalty to our hotel! We do not take this honor lightly, please never hesitate to let us know if there is ever anything extra we can do.

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Reviews (391)
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337 - 343 of 391 reviews

Reviewed 5 March 2012

I don't know who wrote the positive reviews but my stay was horrible at check in. After getting to the room I had a house keeper just walk in on me. Not sure what he was doing (first thought was to steal stuff) but what reason would they need to come in a room that I just checked into?

Says they have a whirlpool but it's closed and boarded up. Everything looks run down and in need of repair/updating. I'm sure this place was great 30 years ago but not today. I'm here for 4 days and I'm changing hotels. It's that bad.

  • Stayed: March 2012
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Thank PsychoDave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim C, General Manager at Holiday Inn Chicago Elk Grove, responded to this reviewResponded 10 March 2012

Thanks for taking the time to write about your experience, I am sorry to see that we did not meet your expectations. We did in fact close our spa nearly two years ago and immediately removed all advertising for it. Our hotel Guest Service scores are in the top half of the Holiday Inn brand, I regret that this was not your experience. Should your travels bring you back to the area, please feel free to contact me, and I'd be happy to personally make your reservation.

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Reviewed 4 March 2012

My wife and I recently got married at the HI EG. We had three wedding planners throughout the process which was moderately stressful. But they definitely saved the best for last in Nina and Henry. They listened to our input and executed to such a point we were extremely happy with how the ceremony and reception turned out, as were all of our guests. Henry stayed with my wife through practically the entire day and handled everything well. The only thing that bothered us was that my grandparents travelling with an aunt and uncle were unable to attend, but we had three last minute additions. You would think at the very least they would offset as far as price, but they still made us pay for the 3 additions,even though they saved on four meals. Thats why the title of the post is less is more, because they WILL charge you for any additions, even if they dont technically have to make extra food. Again though, a good time was had by all and I would hire Nina and Henry again if I had it to do over.

  • Stayed: March 2012, travelled with family
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Thank Heather A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim C, General Manager at Holiday Inn Chicago Elk Grove, responded to this reviewResponded 6 March 2012

Thank you for the kind note about Nina and Henry! We are proud to have them on our team as they bring a lot of experience and knowledge to our property. Thank you for choosing our hotel and congratulations on your marriage. Come back for your anniversary!

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Reviewed 28 December 2011

Met expectations, would recommend, would stay again.

Stayed one night in October for a conference held at this hotel. Room keys were ready when I arrived at 9am.

Location: Of the NW corner of O'hare, about 10 minutes by shuttle/taxi/car from the terminal side, in a mixed-use neighborhood of light industrial, office, and shopping, with residential about two blocks away. Shuttle to O'hare runs on a regular schedule (call to confirm).

The public and private areas were showed quite new- all wearables (carpets, linens, etc) were clean, not worn.

We had some meals included in the conference, and the catering department did a great job at both breakfast and lunch- very efficient and the food was good to boot. The attached restaurant had an outstanding bar- exhaustive list of barley beverages, and well-informed and motivated bar staff. I know as much about wine as a I know about the Wiccan religion- it exists, there's a pretty long history, and some people worship it; I did see quite a few different bottles of wine here, so if that's your thing maybe your're luck. Didn't spot any Wiccan symbols though...

All the a/v and room set-up for our conference worked fine, and I the hotel appeared very available and responsive to the needs of our meeting planners.

I peeked at the pool area but didn't do anything more than that.

Wireless access was strong throughout the hotel, even under the strain of our group.

There is the possibility for aircraft noise, with flights to the North of the hotel...

Room Tip: There is some near over-flight, more to the North of the hotel, but check with the desk to make sure...
  • Stayed: October 2011, travelled on business
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1  Thank zman319
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim C, General Manager at Holiday Inn Chicago Elk Grove, responded to this reviewResponded 16 January 2012

Thank you for taking the time to give us your feedback! We're glad to hear you enjoyed your stay and hope your group chooses our location again next time!

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Reviewed 14 December 2011

The hotel property is well-maintained, rooms were clean and comfortable, and the staff were very friendly and professional and were willing to accommodate any request. There was ample parking so plenty of space for vehicles - large and small. There was a sports-bar type restaurant attached to the hotel which was quite good for a meal, drinks or late-night snack. (The music is somewhat loud, so if you want to have a business-related meal it may not be the best choice.) There is also a small dining area in the hotel itself which offers breakfast - kind of pricey though: English muffin for $2. They offer two computers with a printer which is convenient if you need to print out boarding passes. They had a very nice indoor pool area with lounge chairs, towels, etc. but the hot tub is permanently closed and covered over. Since the temperature in the pool room and the pool water itself was not very warm, I didn't use this area - nor did I see others using it. Which seemed a shame; maybe they should just close it down in winter. Normally these amenities and service level would get an overall higher rating from me but here's the down-side - this hotel is located in an absolute industrial wasteland. Truly. There is nothing around it other than a couple of gas stations (one with a Starbucks attached) and industrial buildings. Immediately next door is a truck repair shop - with dozens of trucks. Across the street is a large industrial-type FedEx building, and on and on. Really desolate and depressing. It is convenient to O'Hare but still about a 10-15 minute drive. If you want to see the sights of Chicago and are not familiar with the Chicagoland area, this may not be a good choice. If you are familiar, have a car and don't mind driving just to get a meal it may be OK - just be prepared for it. We did find that the attached restaurant served all our needs and the meals were good. We were only there for two nights and since we got this randomly via a discount hotel site at a good price, it was worth it for us. But there are other places on the east side of O'Hare which I would have preferred if I had the choice.

Stayed: December 2011, travelled on business
2  Thank TwoTravelersToG... A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim C, General Manager at Holiday Inn Chicago Elk Grove, responded to this reviewResponded 16 January 2012

Thank you for taking time to share your recent experience, we appreciate your feedback! We're glad you enjoyed your stay with us, don't forget, our shuttle will gladly take you to the Blue Line in O'Hare for convenient access to downtown Chicago if you don't have a car.

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Reviewed 6 December 2011

This hotel is by far the best place to stay in Elk Grove Village. I was willing to pay more than I normally would in order to be surrounded by professional service and business travelers.
The rooms are plush with every amenity you could wish for and there is an on site restaurant that is quite convenient. Good shuttle service to the airport and several computers for guest's use.

  • Stayed: December 2011, travelled on business
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1  Thank Adlai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 November 2011

Stayed here for a conference recently. It's a rebranded Holiday Inn meeting the new minimum standards. The job seemed a little rushed - there were some dried "paint drips" on the back of the bathroom door and for some reason the toilet seat was oval shaped for a round bowl. A little odd. There was still some work going on in the public areas.

That said, the hotel had a very good restaurant with some fast food options nearby including a Starbucks and a Panda Express. The fitness room only had a few machines but it did have a TV and was never crowded. The hotel has an enclosed pool too.

The staff is really what makes the hotel - always friendly and helpful from the airport shuttle drivers to housekeeping and the front desk staff. They really did their best at all times throughout the conference.

Bottom line: the hotel is a solid choice for the neighborhood in which it is located.

  • Stayed: October 2011, travelled on business
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1  Thank gbtrotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Chicago Elk Grove

Address: 1000 Busse Rd, Elk Grove Village, IL 60007-2495
Phone Number:
Region: United States > Illinois > Elk Grove Village
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Elk Grove Village
Price Range: £76 - £134 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Chicago Elk Grove 3*
Number of rooms: 160
Official Description (provided by the hotel):
Welcome to The Holiday Inn Elk Grove Village, Illinois. We are minutes away from O'Hare International Airport (ORD) in the heart of the Northwest Suburbs of Chicago. Our award winning associates are ready to ensure your stay with us is a success. We offer shuttle service to and from O Hare (6:00am to 10:30pm) for only $5.00 per person/per trip, as well as complimentary transportation within a 5 mile radius of the hotel (including Woodfield Shopping Center). We also within walking distance to easy public transportation to Downtown Chicago. Our friendly staff and clean rooms offer efficient work space complimented by free ultra fast high-speed wireless Internet. Our dining options include a visit to Shelby Campbell's restaurant attached to the hotel featuring our new full menu. Known for local favorites like our chili, pizza, and newly added lobster mac N cheese, Shelby Campbell's still offers the famous Shelby Steak and pork chop, and is also available for room service. We look forward to you checking in with us. ... more   less 
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Also Known As:
Holiday Inn Chicago Elk Grove Hotel Elk Grove Village
Holiday Inn Elk Grove Village
Elk Grove Village Holiday Inn

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