This is a great location if you want to get close to O'Hare Airport or the Stephens Convention Center. Also it was a great price; I recall I only paid about $45 a night for this stay. Unfortunately those are the only good things I can say about this place. No... wait... it's right next to a McDonalds and you might want to walk over there for breakfast. The free breakfast was just sweet rolls and donuts.
The problem wasn't the donuts, though; the staff was so inattentive that the breakfast area was routinely decimated of donuts as well as coffee during the busiest time. When I mentioned this (along with other problems) at checkout, the clerk rudely told me that wasn't true, that they were always on top of supplying the breakfast area. Customer service hint to the staff: Don't ask if everything was ok if you don't want to hear the answer. Also, don't tell the customers that they are lying when in fact you are the one who is lying. The staff wasn't all bad, however. One clerk saw me drawing water from the sink in the breakfast area and warned me not to drink the water. I wasn't surprised because I had noted a foul odor when the toilet in my room was flushed. At first I thought this was sewer gas but after the clerk said that I realized that the water itself actually stinks.
There were some other problems: the WiFi in the room did not work at all; it wouldn't stay connected to their network. I tried it in the lobby; it was a little better there but still poor. There was a computer in the lobby but it was hard to get on it, since people from the outside (they didn't look like guests) kept coming in and using it.
If you're looking for a cheap place to stay close to the airport, and you can live with the other stuff, this hotel is probably ok, but personally when I return to Chicago next year I'm going to try the Baymont Inn about a half-mile up the highway.
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- Also Known As:
- Days Inn Elk Grove Village/Chicago/o`Hare Airport West Hotel Elk Grove Village
- Days Inn West