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“I wish I could give it a 3.5”

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Best Western O'Hare/Elk Grove Hotel
Ranked #7 of 14 Hotels in Elk Grove Village
Michigan
Level Contributor
58 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“I wish I could give it a 3.5”
Reviewed 15 August 2013

It was a bit better than average. It was CLEAN. That was the most important part. My grandson wished it had a swimming pool, but as we got in late and left early, it really didn't matter. The staff was very friendly and helpful. We took the shuttle to O'Hare to catch the blue line into Chicago. The room was small and breakfast was ok. You had a choice of eggs, scrambled or hard boiled, sausage liniks, potatoes, cereal, fruit and pastries. The eggs were not cooked enough for my taste. All in all it was a good stay. Would stay again.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank grammy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QualityElkGrove, General Manager at Best Western O'Hare/Elk Grove Hotel, responded to this review, 21 August 2013
Thank you for letting us know about your dissatisfaction with our breakfast services. Allow me to apologize on behalf of our hotel for failing to meet your expectations. It is never our intention to jeopardize the comfort of our guests. I have shared your feedback with our Management staff to ensure situations of this type are not an issue in the future.
I sincerely hope that you will consider staying with us again so that we an have another chance to porvide you with a superior experience.
Kindest Regards,
Patrick Trivedi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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311 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
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English first
Rockville, Maryland
Level Contributor
4 reviews
3 hotel reviews
Reviewed 9 August 2013

We usually stay here when we visit the in laws.
The staff is always attentive and helpful, the facilities are clean.
The only problem we've ever had was a leaky toilet (not a massive leak) in our room. By the time we returned from Sunday brunch the leak was fixed and the room cleaned.
The manager is very accomodating to any requests we make.

We will continue to stay at the Quality Inn when we visit Chicago.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QualityElkGrove, General Manager at Best Western O'Hare/Elk Grove Hotel, responded to this review, 21 August 2013
On behalf of our hotel and staff, I would like to let you know how delighted we were to receive your kind words of praise for our hotel and staff. What a nice gesture on your part to take the time to let us know you were pleased.
Good service depends on people willing to give their very best at all times. That's why it's truly rewarding when a guest takes the time to comment on an enjoyable stay. Thank You!
It is truly our pleasure to have you as our guest and we would welcome the opportunity to be at your service any time you might be in our area.
Kindest Regards,
Patrick Trivedi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cleveland, OH
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 6 August 2013

We stayed here two separate nights, the first 7/26, to utilize their Park & Fly option before our early morning flight out of O'Hare, and the second upon on return on 8/3. Both times were more than adequate. The rooms were a bit on the small side, and could use some updating, but they were clean and the beds were comfortable.

We did utilize the free shuttle service to and from the airport. It worked out well on the way to O'Hare, since we had scheduled our pickup, but on the return, we had to wait 45+ minutes. This was due in part to some construction near the hotel, but don't count on getting picked up immediately after you land.

The Park & Fly program definitely made this a good value. We were able to park for the week for only a slight increase in room rate, much less than a week's worth of parking elsewhere. There were no problems leaving the car and we didn't have any security concerns in doing so.

We never took advantage of the breakfast, so I can't speak to that, but overall I'd say this hotel earns a solid 3 out of 5.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank N8TR8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QualityElkGrove, General Manager at Best Western O'Hare/Elk Grove Hotel, responded to this review, 21 August 2013
Thank you so much for your kind words of praise for our Park n Fly option.l What a nice gesture on yor part to take the time to acknowledge the advantages of our Park n Fly program. The principal goal of our hotel is to provide excellent service at reasonable pricesm but it's only through our guests eyes that we can accurately assess the qualtiy of the service we provide.
We're committed to guest satisfaction, and look forward to the opportunity of having you as our guest again in the future.
Kindest Regards,
Patrick Trivedi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, TX
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 3 August 2013

Stained bed coverings and a foul odor greet you as you enter a small room. The front desk was surly and unhelpful--not the environment for a weary traveler. Note to the elderly, handicapped or disabled traveler--rooms are only available with a single bed for the handicapped accessible rooms--if you are traveling with a companion or more than one other person, you will need to get two rooms. The hotel is not family friendly and does not accommodate parties with disability issues. The desk is unpleasant to parties checking in and the entire hotel is dated and dirty. Advice---stay away--overpriced for the accommodations and an overall unpleasant environment.

Room Tip: To chose a good room, stay at another hotel. Avoid non-suite rooms as they are extremely small.
See more room tips
  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hivelocity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QualityElkGrove, General Manager at Best Western O'Hare/Elk Grove Hotel, responded to this review, 21 August 2013
Thank you for letting us know about your dissatisfaction with our hotel and staff. Your unsatisfactory experience does not represent the level of service we strive to provide. Please accept our heartfelt apology for the discomfort you experienced.
Please be assured your issues have been raised with our Management Team and appropriate action has been taken. We do our best to excel in service at our hotel and prevent issues from recurring. It is never our intention to jeopardize the comfort and convenience of our guests.
Your willingness to share your recent experience is genuinely appreciated. Your comments help us improve.
We very much enjoyed hav ing you as our guest and hope to have the opportunity to provide accommodations for you in the future and show you how your remarks were used constructively.
Kindest Regards,
Patrick Trivedi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lansing, Michigan
Level Contributor
206 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed 20 July 2013 via mobile

Great value, ample hot breakfast that is refilled often and includes waffles and pastry. Shuttle service is usually coordinated and available. Leave room for wiggling if you absolutely have to be somewhere on time. Would stay again.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rrileyadams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QualityElkGrove, General Manager at Best Western O'Hare/Elk Grove Hotel, responded to this review, 21 August 2013
Thank you for your kind words of praise for our hotel. What a nice gesture on your part to take the time to post your thoughts on TripAdvisor. It's truly rewarding for us and our staff to know we were able to provide a pleasant experience for you. That is truly our goal.
Kindest Regards,
Patrick Trivedi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 July 2013 via mobile

After staying at a nasty hotel we stayed here. Place was clean, comfortable and convenient. Close to the airport with shuttle 24hours, we use this to get to blue line subway that took us directly downtown. Http breakfast wasn't that good but can't beat free. Flat screen tv and great housekeeping. Can't be any more comfortable for the price. Free wifi and parking.

Stayed June 2013, travelled as a couple
Helpful?
Thank shwhite01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QualityElkGrove, General Manager at Best Western O'Hare/Elk Grove Hotel, responded to this review, 23 August 2013
On behalf of our hotel staff, I am writing to let you know how delighted we were to receive your kind words of praise for our hotel, staff and services. In th hotel business hours are long and demanding. Day or night, good service depends on people willing to give their very best at all times. That's why it's truly rewarding when a guest recognizes our staff's efforts, and takes the the to say thanks.
We try to make each guest's stay a pleasure. Our principal goal is to provide dependable service to all of our guests at reasonable prices. However, it's only through your eyes that we can accurately assess the quality of the services we provide.
We very much enjoyed having you as our guest, and would welcome the opportunity to be at your service any time you might be in our area.
Kindest Regards,
Patrick Trivedi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, Florida
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 June 2013

This Hotel isn't a full service Marriott. However, the rooms were average and clean. I'm ok with ANY hotel being old but they have to be CLEAN. This hotel was CLEAN. This hotel also has free continental breakfast. If your traveling to or from the airport to this hotel make sure you give yourself some time. It takes about 20 minutes to get there. If I remember correctly they stop at a different hotel. There is only a Chinese buffet near the hotel.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AAMAAM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QualityElkGrove, General Manager at Best Western O'Hare/Elk Grove Hotel, responded to this review, 23 August 2013
On behalf of our hotel and staff, I'd like to let you know how delighted we were to see your kind words of praise for our staff and services via Tripadvisor. What a nice gesture on your part to take the time to let us know you were pleased.
It is truly rewarding to our staff when a guest takes the time to comment on an enjoyable stay. It was a pleasure to have you as our guest and we would welcome the opportunity to be at your service any time you might be in our area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western O'Hare/Elk Grove Hotel

Property: Best Western O'Hare/Elk Grove Hotel
Address: 100 Busse Road, Elk Grove Village, IL 60007 (Formerly BEST WESTERN O'Hare/Elk Grove Village Hotel)
Phone Number:
Region: United States > Illinois > Elk Grove Village
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 14 Hotels in Elk Grove Village
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Best Western O'Hare/Elk Grove Hotel 3.5*
Number of rooms: 122
Official Description (provided by the hotel):
The beautifully and freshly renovated guest rooms at the Best Western® O’Hare/Elk Grove Hotel have your convenience in mind. Reliable, fast Internet and a complimentary full hot generous breakfast are just a few of the amenities that we offer. We offer Sleep and Fly Packages and 24-hour shuttle service from Chicago O'Hare International Airport (ORD). Call hotel direct for details. The hotel is conveniently located in the heart of Chicagoland. ... more   less 
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Also Known As:
Quality Inn And Suites Elk Grove Village
Quality Inn & Suites Elk Grove Village Hotel Elk Grove Village
Quality Inn Elk Grove Village
Elk Grove Village Quality Inn

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