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“shuttle bus operator with an attitude”

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Motel 6 Elk Grove Village - O'Hare
Ranked #10 of 14 Hotels in Elk Grove Village
Palmer, Alaska
1 review
“shuttle bus operator with an attitude”
Reviewed 12 April 2014

The hotel was cheap and clean and the fellow at the reception desk was great. However, the airport shuttle bus operator was an incredibly grumpy guy - this bus, for which we had reservations, was scheduled to leave at 7:00am. Luckily we wandered down with our baggage about 6:50 to find the driver closing the rear door and ready to pull out. Another minute, and we would have missed the bus. He reluctantly stored our baggage, complaining that there wasn't room. There was plenty of room. At the airport, when the first group of passengers (4) disembarked, he appeared disgruntled with their tip, staring into his hand and shaking his head, and as they walked away, mumbled into the back of the van as he closed the door, "...motherXXX.." My husband and I in the back of the bus, looked at one another and hoped that we had misheard him. A few minutes later, when he dropped us off at terminal 3, he said nothing to my husband when he tipped him, and was visibly angry. This unstable individual should be taken aside and reprimanded, and if the behavior continues, he should be fired before he does something dangerous.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank P F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baymont2881, Front Office Manager at Motel 6 Elk Grove Village - O'Hare, responded to this review, 15 April 2014
First I would like to apologize the unpleasant situation with one of our drivers. We usually have two drivers working at once in the morning, so you would not be left behind. When it comes to language and rude behavior, I will personally talk to the driver about this situation. Our drivers know that they have to be courteous and helpful to our guests, and I will make sure this will not happen again. We appreciate your feedback ,and your business.
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Rating summary
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Gladstone
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 April 2014 via mobile

We have stayed at this motel since 2000. Every year we travel for 2 to 4 weeks and they take great care of our vehicle while we are away. All at a very reasonable price! Rooms are always clean & comfortable, & they always shuttle us to and from the airport. Highly recommend.

Stayed March 2014, travelled as a couple
Helpful?
Thank WW6971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baymont2881, Front Office Manager at Motel 6 Elk Grove Village - O'Hare, responded to this review, 8 April 2014
We appreciate your business, and your feedback. Traveling these days can be rough, so we know what our guests go through before they even get to our hotel. We are here to make your stay comfortable, and free of problems. Looking forward to having you with us again soon.
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Additional Information about Motel 6 Elk Grove Village - O'Hare

Property: Motel 6 Elk Grove Village - O'Hare
Address: 2881 Touhy Ave, Elk Grove Village, IL 60007-5300
Region: United States > Illinois > Elk Grove Village
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #10 of 14 Hotels in Elk Grove Village
Price Range (Based on Average Rates): £
Hotel Class:2 star — Motel 6 Elk Grove Village - O'Hare 2*
Number of rooms: 115
Official Description (provided by the hotel):
Looking for a hotel near Chicago O'Hare Airport? The Baymont Inn and Suites O'Hare is pleased to provide our guests with exceptional service and quality amenities at an affordable price. Whether you are here for business or leisure, you can enjoy our Fitness Center, and Free High Speed Wireless Internet in all guest rooms, Free Cable, and much more. We have several restaurants nearby, including the Korner House Restaurant & Lounge which is adjacent to the hotel. We are located minutes from Chicago O'Hare International Airport, Blue Line Train to downtwon, Allstate Arena, Donald E. Stephens Convention Center and a convenient drive to Downtown Chicago with premiere shopping and entertainment. ... more   less 
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Also Known As:
Baymont Inn And Suites Ohare / Elk Grove Village
Baymont Inn & Suites Ohare / Elk Grove Village Hotel Elk Grove Village
Ohare Baymont Inn
Elk Grove Village Baymont Inn

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