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“Great wedding hotel”

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Hilton Orrington/Evanston
Ranked #3 of 7 Hotels in Evanston
Certificate of Excellence
Reviewed 7 June 2014

We stayed in a 1 bedroom suite for four nights recently for our son's wedding. We could not have had a better hotel for our guests. Every staff member was so attentive. The only small hang up was not all of our gift bags were given to guests upon check in, and they had two lists to work from. This was however an extremely busy weekend for the hotel with two weddings...not even including ours which was held at the Alice Millar Chapel and the reception at the Woman's Club of Evanston. Because the reception was not at the Orrington, it was even more impressive that the staff was so accommodating . We hosted a brunch on the 9th Floor Promenade on Sunday morning, and everything was perfect. The banquet staff took care of the flowers the wedding coordinator brought from the reception and had them on the tables the next morning. The food was delicious. Melissa was a delight to work with through emails for this brunch and the banquet captain on duty that day knew our needs almost before we did! The hotel added to the overall wonderful atmosphere of the weekend. For the person disappointed in no refrigerator, there is no mention of refrigerators in the room descriptions, so people really shouldn't expect one. We did request both a microwave and refrigerator before arriving at the hotel and we had both. We also had Garrett's popcorn balls sent to us at the hotel and they were in our suite waiting for us.

Stayed: May 2014, travelled with family
Thank jbj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ORRMGR1, General Manager at Hilton Orrington/Evanston, responded to this reviewResponded 9 June 2014

JBJ, Thank you for the great feedback on your wedding weekend. It's always a great sense of accomplishment when we help provide a level of service that meets and exceeds your expectations. We thank you for staying with us, and wish to see you visit us again.



Mike McGuigan
General Manager

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722 - 728 of 1,195 reviews

Reviewed 4 June 2014

great stay for the value, location is two block from metro , very near to the area site seeing and most of all would stay at this hotel if when I were in the area again. Room were very clean each day that why I rated them a excellent. The food were great. Sleep quality were very good

  • Stayed: June 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Laney H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ORRMGR1, General Manager at Hilton Orrington/Evanston, responded to this reviewResponded 5 June 2014

Laney, thank you for taking the time out of your busy day, to provide detailed feedback on your recent stay. It was great to read that you were able to take advantage of the offerings that Evanston and Chicago offer. We sincerely appreciate the compliments on your stay as well.

Thanks again, and we look forward to hosting you again.


Mike McGuigan
General Manager

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Reviewed 29 May 2014

The hotel was a very nice piece of property, rooms were clean but they need to brush up on being more hospitable. Just little things like hotel maps that show you where the ice and vending machines are would have been nice. There were no signs in the hallways directing you to them either.

There was not a refrigerator in the room, which surprised me. I found out after I left that you can request one and they will put one in the room for you but they don't leave them in the rooms because it's not energy efficient. While I get it there was no way I would have found that out with out asking.

The staff was efficient but I didn't find them helpful. I wasn't pointed in the right direction and when I was shown to my room I wasn't told where the environmental controls were.

They did make things right after I informed them of what was wrong but I felt the customer service skills needed work.

I would probably stay there again.

  • Stayed: May 2014, travelled on business
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Thank Lisa_from_MI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ORRMGR1, General Manager at Hilton Orrington/Evanston, responded to this reviewResponded 5 June 2014

Lisa, thank you for the feedback on your stay at the Hilton Orrington. it was disappointing to hear that you encountered a lack of communication from our associates at the front desk.The issues which you mention will be used to improve the information sharing with our guests at check in.
It was nice to read that you will return, if your travels bring you back to Evanston. We look forward to the opportunity to host you again.

Mike Mcguigan
General Manager

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Reviewed 28 May 2014

If you are visiting Northwestern, this is the only game in town. It certainly trumps any other property in the area. That said, it is decidedly mediocre. The ever-revolving restaurant is always "just OK" - the downstairs bar is mysterious (sometimes there is a bar tender there...other times no) and the room service is meh. The upside is the location - right in the heart of Downtown Evanston.

  • Stayed: June 2013, travelled on business
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Thank KG702
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ORRMGR1, General Manager at Hilton Orrington/Evanston, responded to this reviewResponded 5 June 2014

KG702,
thank you for the feedback on the Hilton Orrington Hotel. It is through feedback from our guests that enable us to address concerns, and improve the level of service for all future guests. We sincerely appreciate the time that you took to complete you review.

Thank You

MIke McGuigan
General Manager

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Reviewed 28 May 2014

I stayed here for a three day training conference and found the hotel to be in an excellent location in downtown Evanston. The conference facilities and support are very good. The front desk staff was extremely personable and helpful. The room was on the small side, but clean and comfortable. I was staying on the 3rd floor, the lowest guest floor and found the outdoor noise very intrusive and unacceptable.

  • Stayed: May 2014, travelled on business
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1  Thank Yossarrian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ORRMGR1, General Manager at Hilton Orrington/Evanston, responded to this reviewResponded 5 June 2014

Yossarrian,
Thank you for the complimentarry feedback on your recent stay. It was nice to see that you were able to enjoy a little bit of Evanston, while attending the conference. Our associates take great pride in providing excellent service to our guests and meeting all your expectations.

Mike Mcguigan
General Manager

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Reviewed 27 May 2014

Very helpful and professional staff - especially the bellmen and valets. We brought our bikes in order to ride along the lake and through the Northwestern campus. In particular, Oscar, he gladly helped us with our bikes throughout our stay. Our room was clean and modern, and despite the three wedding parties also staying at the property, noise was not an issue, and we had a great night sleep!

  • Stayed: May 2014, travelled as a couple
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Thank Purl2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ORRMGR1, General Manager at Hilton Orrington/Evanston, responded to this reviewResponded 5 June 2014

Purl2014,
It is great to see that you enjoyed your stay in Evanston. I have passed along your comments to our bell staff, valet, and Oscar, specifically. Thank you again, we look forward to the opportunity to serve you again.


Mike McGuigan
General Manager

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Reviewed 26 May 2014

Below expectation. Definitely not a 4-star hotel. Some rooms are very noisy and tiny and they are terrible. Avoid any rooms with machines operating 24/7 outside the windows in the back of the building. Overall condition is poor compare to other 4-star hotels. Breakfast is so so.

  • Stayed: May 2014, travelled as a couple
    • Value
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank pearsonh2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ORRMGR1, General Manager at Hilton Orrington/Evanston, responded to this reviewResponded 5 June 2014

Mr. Pearson, our apologies for the issues you experienced during your stay. I know our front desk supervisors have communicated to you, and I hope they were helpful in dealing with your
dissapointments during your stay. It is obviously information that we will use to work on improving on a daily basis. Our goal is to exceed your expectations, and we are working everyday at that very goal.

Again my apologies,

Mike McGuigan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Orrington/Evanston

Address: 1710 Orrington Ave, Evanston, IL 60201-3828
Phone Number:
Region: United States > Illinois > Evanston
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #3 of 7 Hotels in Evanston
Price Range: £87 - £213 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Orrington/Evanston 4*
Number of rooms: 269
Reservation Options:
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Also Known As:
Hilton Orrington Hotel Evanston
Orrington Hotel Evanston

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