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Dream19666852267

Tired needs updating. Staff real stars

4.0 of 5 bubblesReviewed 13 Apr 2024
We have just come back from Corton. We have had a wonderful relaxing break,food was good,could have been warmer at times and starters and desert choices could be better.The site is very tired crazy golf area in desperate need of refurbishment and although our chalet was very clean everything in it was tired,towels were more grey than white. The thing that saves the break and makes it so relaxing and enjoyable are the staff. The staff went above and beyond, nothing was too much trouble.A welfare check was requested by our waiter when an elderly couple didn't turn up to breakfast,they checked all was well and checked if they wanted breakfast taking to them. Louie our waiter was attentive, polite and very helpful. All staff were pleasant and willing to help from cleaners to managers. We have decided to overlook the tired surroundings to visit again in October,because the staff are the real stars!!
Date of stay: April 2024
Room Tip: Take your own towels, Don't expect 4star surroundings
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Warner Leisure Hotels, Other at Warner Hotels - Corton, responded to this review
Responded 16 Apr 2024
Dear Guest,

Thanks for your review.

Thanks so much for highlighting everything you enjoyed as well as what you felt could be focused on further, we'll pass on this feedback to the hotel.

Hoping that we can welcome you again soon.

Regards,

Jodie
Guest Experience Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,078)
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Reviewed 11 April 2024 via mobile

Have stayed here before many times, sadly this time we noticed just how much it has changed and not for the better. I take no joy in writing this. The accommodation cleanliness left much to be desired, superficially it looked clean, but the area over the window was thick with cobwebs, not new ones either. The floor when wiped with a damp cloth was filthy. I would say it was probably just given a quick’flick’ as it was an early check in. The biscuits, crisps, milk and soft drinks are a nice touch. The food, whilst varied, was in the most instances served just warm even though we ate early. The breakfast eggs hardly edible because they were like rubber. Obviously catering at this scale is not a task to be undertaken lightly, but the meals (in the Old days’) were far superior. I.e. roasts with three choices of meat, the famous Warners salad. Bread rolls offered at the table and for VIP guests chocolates to round off the meal. Nowadays there is very little to differentiate between VIP guests and others. The games are often difficult to take part in, sitting around whilst 25 - 30 people take a turn is boring. Limit the numbers to make it feasible. We can only hope the management do read these, it’s not written lightly but after 10 years of visits we really do want to come again. We would love for there to be improvements.

Room tip: Get an early check in to secure a good table. The ‘ordinary’ chalets are pretty small upgrade if you can. Use Happy Hour for drinks.
Date of stay: April 2024
Trip type: Travelled as a couple
Thank David C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Warner Leisure Hotels, Other at Warner Hotels - Corton, responded to this reviewResponded 12 April 2024

Dear Guest,

We’re grateful for you taking the time to leave us a review.

We're sorry to hear that you've experienced some disappointment with your stay, particularly with regards to your dining experience.

Your comments have all been noted, and we hope to be able to welcome you again.

Regards,

Jodie
Guest Experience Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 April 2024

Yet again a superb break. Everything brilliant. James the waiter who served us so pleasant and helpful., Entertainment team superb, Owen what a great young man he is.And of course Abbey from the bar never fails to make us smile. All in all a great weekend,. Bit disappointed with table situation, by 12 noon only the ones right at the back available not all V I P as we spoke to people who hadn't pre booked. chalet nice and clean

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank glendarevell
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Warner Leisure Hotels, Other at Warner Hotels - Corton, responded to this reviewResponded 10 April 2024

Dear Guest,

Thank you for sharing your experience on TripAdvisor.

We appreciate your feedback and we're glad you found everything to be satisfactory.

Our wonderful coastal location is something we are very proud to welcome guests to enjoy and we're pleased to hear you had a good time.

We hope to welcome you back for another enjoyable stay.

Regards,

Jodie
Guest Experience Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 April 2024

We have been staying with Warners for many years and this was our first trip to Corton and, sadly, will will not return. Our room was not ready for early check-in. The chalet was tired and just not clean. I did complain but no apology. Service in restaurant poor with waiter slow and not observant. Food was acceptable but not as good as hotels. The whole complex needs some TLC. Two stars give for the Saturday night entertainment.

Room tip: Stayed in clifftop chalet - standard not good
Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank suemower
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Warner Leisure Hotels, Other at Warner Hotels - Corton, responded to this reviewResponded 10 April 2024

Dear Guest,

Thank you for your review.

We’re appreciative of your comments and it’s with regret that you experienced some disappointment with your stay, and if elements of your experience were not as expected.

We appreciate you taking the time to give us your comprehensive and honest feedback.

Despite your current disappointment we do hope we can welcome you back to Warner in the future.

Regards,

Jodie
Guest Experience Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2024

The staff, food and entertainment good. Special mention for James our waiter.
Our standard room disappointing, very small, no mini fridge, as our friends standard room had and damp on outside wall of room. The crazy golf only 7 holes available and in a bad state of repair, bowls mats needed maintenance. Went to use the swimming pool, but we were advised by receptionist that the water was only 25°c, but could travel to Gunton Hall and use theirs as it was 30°c!! We didn't bother.

Room tip: Upgrade from standard accommodation.
Date of stay: April 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank J H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Warner Leisure Hotels, Other at Warner Hotels - Corton, responded to this reviewResponded 10 April 2024

Dear Guest,

Thanks so much for your review.

It's great to hear that you've had a good break away with us, overall, however we have noted your comments on your accommodation and some of the activities and facilities. We're certainly grateful for your feedback.

We hope to welcome you again.

Regards,

Jodie
Guest Experience Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2024

We really enjoyed our stay, Room are well presented clean and tidy could not fault. Good choice of food for all tastes. Staff cannot do enough for you, all very polite and friendly. Entertainment each evening very good especially the in house team.
Corton is compact with numerous activities, crazy golf, bowls, swimming pool, sauna, archery and shooting range.
Indoors loads af activities, dancing, games, quizzes plus many more.
Would definitely recommend a visit

Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Christine W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Warner Leisure Hotels, Other at Warner Hotels - Corton, responded to this reviewResponded 10 April 2024

Dear Guest,

Thank you for sharing a review.

We're so delighted that you had a lovely break, it certainly sounds like you had a relaxing time enjoying the hotel, activities along with great service from our team.

Thanks so much for sharing your experience, and we hope to welcome you again.

Regards,

Jodie
Guest Experience Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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