My wife bought me a balloon ride from A Great American Ballon Company for my birthday. They are the company that operates out of the Windy City Balloon Port. They take all of the money up front with a no refund policy. The problem is, whenever we called they never flew (pretty much nobody actually does). They always sited weather problems when, in fact, the weather was beautiful. We were lucky enough to be able to reverse the charges on our credit card. You can see our struggles on our blog: http://theydonotfly.blogspot.com/
We have been in contact with many people in your same situation. We know of one person who has been successful in taking them to small claims court.
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