Stayed here for a friends wedding and the entire resort experience was the worst hotel experience (and I stay at a lot of hotels) in my life. In fact I have never before given less than a 3 star rating on trip advisor or other sites until now. Rooms stink like mold and mildew and are filthy. Housekeeping rarely made up the room, evidenced by them not washing shaving cream out of the sink. Front desk and restaurant staff were very slow and rude. The bar scammed me with over a $100 of additional drinks that no one in my party was even drinking, when I asked the server (ashley g.) to fix it they refused and further refused to get me a manager stating they were all gone for the night. Just overall dirty employees, rude service, dirty facilities.
The scenic view from my room would have been the only positive except that the windows were so dirty I couldn't see out them.
Stay away from here! Stay somewhere closer to town where the staff appreciate having a job and appreciate your business. Stay somewhere that won't steal and scam you. Stay somewhere you can breath air not infested with mold.
- Official Description (provided by the hotel):
- Eagle Ridge Resort & Spa is located 150 miles west of Chicago in the heart of The Galena Territory, a 6,800 acre recreational, residential and resort community nestled amid the rolling hills of northwestern Galena, Illinois. Eagle Ridge Resort & Spa is a full-spectrum resort and showcases superior golf with 63 holes on four acclaimed courses which include the North Course; the South Course; the East Course (9-holes); and the resort’s crowning achievement, The General, with over 250 feet of elevation changes throughout the 18 holes. Lodging accommodations at Eagle Ridge are delightfully unique with 80 quaint Inn rooms and over 250 villas and distinctive homes to choose from throughout the property. For the resort’s corporate clients Eagle Ridge boasts 15,000 square feet of state-of-the-art meeting space, in addition to beautiful conference homes for small, elegant meetings. The entire facility is also the perfect venue for banquets, weddings and theme parties. Eagle Ridge offers three distinctive restaurants that include award-winning Woodlands Restaurant, along with Spikes Bar & Grill and Paisanos. Other amenities include the tranquil Stonedrift Spa, providing ten treatment rooms for a complete sensory experience, and a state-of-the-art fitness center with a beautiful indoor/outdoor pool, sauna and steam room. The property is the perfect backdrop to an incredible selection of outdoor activities including miles of biking, hiking and horseback riding trails, as well as tennis, hot air balloon rides, boating and fishing on the picturesque 225-acre Lake Galena. ... more less
- Reservation Options:
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- Also Known As:
- Eagle Ridge Resort And Spa
- Eagle Ridge Hotel Galena
- Eagle Ridge Resort Galena