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“Getting long in the tooth”

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Eagle Ridge Resort & Spa
Ranked #5 of 11 Hotels in Galena
Houston, Texas
Level 5 Contributor
80 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Getting long in the tooth”
Reviewed 28 April 2014

We have stayed at Eagle Ridge numerous times over the past 25 years. The staff are always very friendly and extremely helpful. The views are breathtaking. We stayed in the lodge this time and it was very neat and clean. However the rooms are a dated and the bathrooms really need updating - a second sink would be very helpful. Our trip was disappointing because they were remodeling the entry drive and lobby. We have always enjoyed the lobby area but it was essentially shut down. We wish that there had been some notice when we made our reservation about the construction activity. We had a wonderful breakfast in the dining room marred only by a strange spice in the hash brown potatoes. Otherwise terrific food and service.

Room Tip: Lake rooms are lovely ... above ground floor
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  • Stayed April 2014, travelled as a couple
    • Value
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Helpful?
1 Thank P T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSeagleridge, Director of Sales at Eagle Ridge Resort & Spa, responded to this review, 6 May 2014
Good afternoon

Thank you for taking the time to review out resort and thank you so much being such a good friend of the resort. While we try very hard to exceed our guests expectations we missed with you because of our renovations.

As you could probably tell while you were here we are on the final leg of our renovation which included almost all the public areas of the resort. We are adding a dramatic entrance to the Inn which will be completed at the end of May as well.. The lobby just opened this past weekend (May 4th). We also re-branded Spikes restaurant to be more family oriented and is called Woodstone Restaurant. Woodstone’s features wood fired specialties and just opened on Friday May 2nd.

The second phase of our renovations will address some of the points you made in your review of the resort which is slated to start in December/January 2014/2015.

Again thank you for your comments and pleas come back again soon to see the dramatic changes at the resort.

Sincerely
Colin Sanderson
Director of Sales and Marketing
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Traveller tips help you choose the right room.   Room tips (140)
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English first
Iowa
Level 3 Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 April 2014 via mobile

My husband and I came here for an overnight getaway. It is not very impressive from the outside (seems a bit dated). But the rooms were nice and relaxing. We had a nice view of the lake and sunset. Nice walking trails. My only complaint is The bathroom was small. Oh and don't eat at the overpriced
Woodlands restaurant. The food was tasteless.

Stayed April 2014, travelled as a couple
Helpful?
Thank jmh7946
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSeagleridge, Director of Sales at Eagle Ridge Resort & Spa, responded to this review, 6 May 2014
Good afternoon

Thank you for taking the time to write a review about our resort. It is extremely important that no only do we hear the great reviews that our guests write in about the resort, we also want to hear how we can improve so we can exceed everyone’s expectations.

We recognized when we took over management of the resort that we needed a mid-priced family style restaurant which we just introduced this past weekend ( May 2nd). Woodstone Restaurant is the resorts and Galena’s newest family style restaurant featuring wood fired specialties. The restaurant is family priced and is already getting rave reviews.

We would love for you to come back and experience all our new changes and visit Woodstone… I think you will love it.

Thank you again for your review and we hope to see you soon.

Colin Sanderson
Director of Sales and Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Davenport, Iowa
Level 4 Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 9 April 2014

We stayed in one of the group houses on a recent work outing and it was amazing. The accomodations at the houses were outstanding and the decor and setting of each house was ideal. We had a large group with 3 different houses (5-6 bedrooms each) and I didn't hear one complaint from anyone in the group. Far enough out of town to be secluded but a close enough drive to not feel like you were missing out on anything.

  • Stayed March 2014, travelled with friends
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Helpful?
Thank Lauri T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSeagleridge, Director of Sales at Eagle Ridge Resort & Spa, responded to this review, 6 May 2014
Good evening

Thank you so much for your great review of our resort. Our tag line is A World Away.Today and I think you expressed exactly that point in your review. The resort is located in such a great area that you think you are a world away but yet we are still close to home and some really fun small towns.

Please come back and visit us again soon! I think spring is right around the corner and hiking, golfing and horseback riding are such great activities to take advantage of at the resort!

Have a great day

Colin Sanderson
Director of Sales and Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level 3 Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 7 April 2014

This is our second time staying at Eagle Ridge Resort. The first time we rented a villa (townhouse) and it was so lovely. Very peaceful with all the comforts of home. This second trip out to Galena was with a large group, so we rented a 6 bedroom house. Again all the comforts of home in a gorgeous home. Each couple had their own bathroom which made the stay easy and comfortable. Eagle Ridge is just an amazing property, it is so quiet and peaceful you do not want to leave. Make sure you get a chance to star gaze….you will not be disappointed!

  • Stayed April 2014, travelled with friends
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Helpful?
Thank Dionne106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSeagleridge, Director of Sales at Eagle Ridge Resort & Spa, responded to this review, 9 April 2014
Thank you for your great review on our property! We certainly appreciate it and please come back and visit us again.

We have so many great new activities and of course our award winning golf courses will all be open by the end of the week, April 11th. Spring is finally here!

We truly appreciate your business and we hope to see you soon!

Colin Sanderson

Director of Sales and Marketing
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Pleasant Prairie, Wisconsin
Level 5 Contributor
55 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 5 April 2014

We were impressed with the hospitality of the resort as we walked out of our car and were greeted at the door. All the people at the resort were welcoming. Although we didn't use any of the hotel's facilities, we enjoyed our one bedroom villa. It was comfy, quaint, and had a beautiful view of the a lake. Two deer even greeted us at our patio door This is a definite must place to stay

  • Stayed March 2014, travelled as a couple
    • Value
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Helpful?
Thank Judy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSeagleridge, Director of Sales at Eagle Ridge Resort & Spa, responded to this review, 6 May 2014
Wow what a great review and thank you so much for taking the time to write it! Please come back and visit us again this spring and summer.

We have so many great activities to take advantage of or just to hang back and watch like the Great Galena Balloon Race during the weekend of June 20th!

Sincerely

Colin Sanderson
Director of Sales and Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bloomingdale, Illinois
Level 3 Contributor
12 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 26 March 2014

Everything was great hospitality was also the best have to compliment on service for breakfast and your penny in the lounge she was the best personality plus France Goodwin I guess I have to say more but we had a great get away Fran and phil

Room Tip: I really can't help you with a good room our room was very clean 303
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Frances G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSeagleridge, Director of Sales at Eagle Ridge Resort & Spa, responded to this review, 1 April 2014
Good afternoon Fran and Phil,

Thank you for a great review of our resort and thank you for staying with us.

We have a lot of new and exciting things happening at the resort so please come back and visit us again real soon.

Colin Sanderson
Director of Sales and Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Evergreen Park, Illinois
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 March 2014

We stayed in one of the villas with a lake view. It's March, but it's still beautiful. The sun setting behind the lake is just beautiful. The condo is beautifully furnished, warm and best of all, comfortable. WI FI is free. The staff is nice; and the general store on the property has it's own gas station (I really liked that, I didn't have to drive around the territories looking for one). Check out is easy. It is March, so there aren't a lot of people here. That makes it extra quiet.

Room Tip: The villas have washers and dryers in the units.
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bf r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSeagleridge, Director of Sales at Eagle Ridge Resort & Spa, responded to this review, 1 April 2014
Good afternoon

Thank you for a great review on our resort and you will definitely have to come back in the spring or summer or whenever your travels bring you back out this way. We have so many exciting new activities that I am sure your will find one that is quiet even when the resort is busy.

Thank you for comments about our General Store, it is a definite plus for the resort and offers just about anything you need to make your stay enjoyable.

We hope to see you soon!

Colin Sanderson
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Eagle Ridge Resort & Spa

Property: Eagle Ridge Resort & Spa
Address: 444 Eagle Ridge Dr, Galena, IL 61036-7805
Region: United States > Illinois > Galena
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Galena
#4 Family Hotel in Galena
#5 Romantic Hotel in Galena
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Eagle Ridge Resort & Spa 3.5*
Number of rooms: 312
Official Description (provided by the hotel):
Eagle Ridge Resort & Spa is located 150 miles west of Chicago in the heart of The Galena Territory, a 6,800 acre recreational, residential and resort community nestled amid the rolling hills of northwestern Galena, Illinois. Eagle Ridge Resort & Spa is a full-spectrum resort and showcases superior golf with 63 holes on four acclaimed courses which include the North Course; the South Course; the East Course (9-holes); and the resort’s crowning achievement, The General, with over 250 feet of elevation changes throughout the 18 holes. Lodging accommodations at Eagle Ridge are delightfully unique with 80 quaint Inn rooms and over 250 villas and distinctive homes to choose from throughout the property. For the resort’s corporate clients Eagle Ridge boasts 15,000 square feet of state-of-the-art meeting space, in addition to beautiful conference homes for small, elegant meetings. The entire facility is also the perfect venue for banquets, weddings and theme parties. Eagle Ridge offers three distinctive restaurants that include award-winning Woodlands Restaurant, along with Spikes Bar & Grill and Paisanos. Other amenities include the tranquil Stonedrift Spa, providing ten treatment rooms for a complete sensory experience, and a state-of-the-art fitness center with a beautiful indoor/outdoor pool, sauna and steam room. The property is the perfect backdrop to an incredible selection of outdoor activities including miles of biking, hiking and horseback riding trails, as well as tennis, hot air balloon rides, boating and fishing on the picturesque 225-acre Lake Galena. ... more   less 
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Also Known As:
Eagle Ridge Resort And Spa
Eagle Ridge Hotel Galena
Eagle Ridge Resort Galena

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