Rooms were awesome! Very clean! Many updates to resort since our trip in 2008.we had two watches go missing from our tv stand while we were out skiing the second day we were there and staff made no effort to locate missing items. Manager, Erin very rude to customers when questioned about packages! Not professional at all. We had been to this resort previously and loved everything about this resort including staff members, however this time staff was rude and did not make our stay very enjoyable. I will say Pat B on the lower ski lift was the best staff member they had! He was always having a good time and even thanked us for visiting Chestnut Mountain! Linda at front desk was very helpful also. Bartenders very rude and didn't even acknowledge you when you spoke to them. The snow was low the days we were there and you could actually see the bare ground in some places, however they did start up the snow guns the last night we were there. Overall, not really satisfied with our second trip to this resort. May have to start looking for a different resort to visit in future.
- Official Description (provided by the hotel):
- Only in the Midwest will you find such an unexpected diamond in the rough. High above the Mississippi, tucked nicely in the hills near historic Galena, Chestnut Mountain is a premier Illinois. ... more less
- Reservation Options:
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- Also Known As:
- Chestnut Mountain Galena
- Chestnut Mountain Hotel Galena