My family and I stayed at this resort over fourth of July weekend and we were very disappointed in what we experienced. The room we stayed in smelt like mold and urine. There were bugs and other insects in our room also. The air conditioner didn't work as well as we needed due to the fact of the heat. When we first got into the room we checked the bathroom for any hairs on the floor and shower and we found alot of darker hairs on both the floor and the shower. There was mold above the air conditioner that was just covered with loose wall paper. The beds were very uncomfortable because the springs were coming through. There were stains on the bed sheets and we asked the house keepers for new sheets and they just ingored us and continued to work. My wife left her purse in the room and money was missing out of her purse and we talked to the manager and they didn't do any thing about it. We tried to ask one of the house keepers about who cleaned the room but they couldn't understand us because they didn't speak or understand English. We decided to go to the dining room for the fourth of July for a special dinner and the cost was over priced for what we were served. My sons hamburger was bloody and I told the manager of the dining room and he told us thats how people like their hamburgers. My wife and I noticed that there was alot of food and garbage on the floor in the dining room. When my wife pulled out her chair to sit down her hand stuck to it because it wasn't clean and was filthy. I used the public restroom before we returned to our room and it smelt like urine really bad. On our last day of the stay we were going to use the hot tub but it was filthy, the water was yellow and had a film around the rim of the hot tub. I WOULD NEVER STAY THERE AGAIN SAVE YOUR MONEY!
- Official Description (provided by the hotel):
- Only in the Midwest will you find such an unexpected diamond in the rough. High above the Mississippi, tucked nicely in the hills near historic Galena, Chestnut Mountain is a premier Illinois. ... more less
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- Also Known As:
- Chestnut Mountain Galena
- Chestnut Mountain Hotel Galena