We've stayed here a handful of times, and this time we were just here overnight while traveling to/from Chicago. Each time has been a wonderful experience, but this was our first time staying in a studio vs. one bedroom. Both types of rooms are very sufficient for what is needed. If we were to stay longer, a one bedroom would have been much better, but the studio is great, too!
A couple of ladies were checking in ahead of us and it didn't seem they were quite happy with their room (location/view), and wanted to change it. The front desk person did a very good job of having patience and a positive attitude while dealing with them. The front desk person contacted her "higher up" to see what they could do, and when giving the women their options, the women took even longer to decide what they wanted to do! I am uncertain I would have been able to remain as calm and positive as the employee as she smiled the whole way through getting them satisfied, so I wanted to commend her.
We were able to take advantage of many of the amenities this time during our short stay - the hot tub, fireplace, balcony in the morning with our coffee/tea, and big jacuzzi tub! We were going to rent a movie from the front desk, but we didn't think we'd make it through without falling asleep! However, they had some of the best options I've seen - many new releases we would have been interested in watching.
My only "non positive observation", is that in the 2nd floor vending area, I wanted to fill up my water bottle using their water cooler. The jug was empty with a full one on the floor next to it, which I noticed in the evening. I thought it would be switched by morning (close to our noon check-out), but it wasn't. This was an extremely minor observation, and I simply used the one downstairs to fill up, no biggie. I would have switched it myself if I would have known how!
We always look forward to our next stay here!
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- Also Known As:
- Worldmark Galena Hotel Galena