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“Excellent family hotel.”

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Country Inn & Suites By Carlson, Galena IL
Ranked #3 of 11 Hotels in Galena
Certificate of Excellence
Downers Grove, Illinois
Level 3 Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Excellent family hotel.”
Reviewed 9 July 2013

We stayed here with 3 kids, and the hotel was a hit! Everything was clean and outside appearance was nice. Staff was very nice - even let us go and see our room before check in to see if it was what we wanted. Room was spacious and has separate sleeping/living room area. This was great for the adults when the kids wanted to sleep in. Beds were really comfortable. There was a good variety of choices for breakfast - something for everyone. They had waffle makers, but they made the waffles for you. This was really nice, since most hotels you have to make your own. Hotel is conveniently located just west of the downtown Galena area. Not a lot of restaurants by this hotel for family dining if you are looking for something outside the downtown tourist area. The big hit of the hotel is the water slide in the pool. The pool area is very spacious and there is a lot of chairs. Small area for toddlers too. Pool was pleasantly warm! There is a game area right across the hall from the pool which is really nice. I really cannot say anything bad about our stay, and will definitely be returning!

  • Stayed July 2013, travelled with family
    • Value
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    • Sleep Quality
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Helpful?
Thank Nancy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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846 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (53)
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English first
Saint Charles, Illinois
Level 3 Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 8 July 2013

This hotel is typical for the chain; a good place to stay. However this property is pricier than other CI&S's. We have found typical rooms/amenities in similar hotels for about 1/2 the price. Still, the property is nicely maintained. The hotel is located a couple miles from downtown Galena, about 1 block from WalMart and across the parking lot from a full service restaurant as well as a Culver's. The rooms are decent sized and clean. Free WiFi is available but in our room (king/whirlpool) there was no desk to work from. There is a nice pool/play area: pool w/slide, whirlpool and separate play pool for small children. Breakfast selections were good: waffles, scrambled eggs, sausage, red potatoes, biscuits/gravy, hot/cold cereals, fruit, juices, milk and coffee, but the breakfast room is small. When we were there the hotel was full due to the holiday plus a wedding party so being able to get a seat much less dishes, food, & coffee was a challenge. The 2 people working the room were struggling to keep the food/beverage containers filled in addition to trying to keep clean dishes/silverware/cups available. Suggestion to Mgmt: when sold out, set up overflow tables/chairs in the lobby, use plastic silverware/cups/plates & add more staff for the breakfast shift.

One other item of note: the elevators are very, very slow. Stairs are an option of course, but for guests on the third or fourth floors, it's another challenge.

Huge positive: we can't say enough about the staff. From check in to check out, everyone we interacted with was excellent. Everyone was professional, kind and courteous.

  • Stayed July 2013, travelled as a couple
    • Value
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Helpful?
Thank vetmanager
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wisconsin
Level 6 Contributor
118 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 7 July 2013

We stayed for two nights in June with a group of friends. This was a good place for us all to stay, close to, but not in Galena's downtown, easy to find, pleasant rooms, and a nice downstairs area where our group could gather each evening. The staff were wonderful. Really genuine and helpful and thoughtful. There is a larger indoor pool with a curly waterslide and a small pool with a kiddies slide. Good for kids, but not for swimming laps. This is a family oriented hotel. Breakfast is okay. They have a different hot dish each morning, a waffle maker, pastry, a jusice machine, hot oatmeal and dry cereal. While we were there the hotel was full and we could tell from the conversations the desk clerks had on the phone that people were having trouble getting reservations. However, we reserved our room a couple of months earlier through expedia and were able to get a good rate (about $140 for a queen bed suite). The Expedia rate was a pre-pay, but now Expedia sometimes allows changes and cancellations with prepays. We had to make a change, staying only two nights instead of three, and got a refund for the extra night. Other reviewers have noted that the hotel is quiet, and we also found it to be. The fitness room was minimal, just a bike, treadmill and elliptical. There is a larger game room with arcade games, a pool table and a big air hockey table - again, this is a family-oriented hotel. I wouldn't hesitate to stay there again. Galena was a bit disappointing, to tell the truth. Not the greatest shops. Some good history, and a pretty setting. But I was looking for more. The river path is a nice walk (about 3.5 miles). And there are plenty of tourists for sight seeing. We ate at the One Eleven Restaurant on Main Street and had excellent meals, although service was slow even with a partially full restaurant. (Note that Galena has a funny street numbering system that switches odd and even numbers from one side of the street to the other when you pass the north-south zero point.)

Room Tip: Each floor has different style suites, but even on the same floor suites can have different layouts...
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  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Press-on-regardless
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orland Park, Illinois
1 review
Reviewed 5 July 2013

My husband and i spent our 44th wedding anniversary in Galena, Illinois this year. We stayed at the Country Inn & Suites in a whirpool suite. it was great. The hotel is very comfortable and quiet. The staff is most helpful and the rooms are clean, bright and inviting. The breakfast offered is plentiful. We had a marvelous time and look forward to returning in the future.

Room Tip: Rooms are clean and quiet. The whirlpool suite is wonderful
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Arlene Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manitowoc, Wisconsin
Level 2 Contributor
5 reviews
Reviewed 1 July 2013

Thank you to Jessica the Assistant Manager for making our stay great! The service was excellent! The room was very clean and beds comfortable! I was especially impressed with the free breakfast and their courteous service. The slide and pool just complimented the whole package. I will definitely come back when I am in the area.

  • Stayed June 2013, travelled with friends
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Dorothy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Skokie, Illinois
2 reviews
Reviewed 28 June 2013

i really wasn't expecting much from a country inn & suites, but this one in galena, il is outstanding. the staff was very friendly. we arrived at 9:30am (check-in is at 12noon) and we asked for early check-in. well, of course, our room wasn't ready yet, but the lady at the front desk offered to take my name and phone # and said she would call me when it was done. this way i didn't have to keep calling myself. she even said she would try to get them to start my room asap. nice gesture, but i didn't expect much. we left and went to town. an hour later she called me, our room was ready. i was very impressed, i actually got a call from her. the room was clean, the beds and pillows were very comfortable. the "waterpark" wasn't the greatest i've seen, but it was very nice and very clean. the complimentary breakfast was outstanding. i would definitely stay here again. as a matter of fact, we are planning another little mini-break to galena around christmas time and country inn & suites is were i plan on staying. thanks for a great stay!

  • Stayed June 2013, travelled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank imgecko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Two Rivers, Wisconsin, United States
Level 1 Contributor
4 reviews
Reviewed 28 June 2013

We really enjoyed our 1 night here! As soon as we checked in, Jessica M. was there with a friendly greeting and ready to meet all of our needs. She offered us an upgrade to our room to a whirlpool suite if we were interested, and also called our room shortly after we checked in to see if we were doing ok! The rooms were comfortable & had all we needed for our stay. The indoor pool, slide and hot breakfast were an added bonus to our stay and included in our price! We loved the town of Galena and all the friendly people, shops & restaurants. I will be coming here again for a visit and would stay here again. Assistant General Manager Jessica definitely went above & beyond any requirements to help us!!

  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Debbie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Galena IL

Property: Country Inn & Suites By Carlson, Galena IL
Address: 11334 Oldenburg Ln, Galena, IL 61036-8109
Phone Number:
Region: United States > Illinois > Galena
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Galena
#3 Family Hotel in Galena
#4 Romantic Hotel in Galena
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Galena IL 2.5*
Number of rooms: 74
Reservation Options:
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Also Known As:
Country Inn And Suites Galena
Country Inn & Suites Galena Hotel Galena
Country Inn Galena
Galena Country Inn

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