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“Pool is great for kids ... rooms not so much”

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Country Inn & Suites By Carlson, Galena IL
Ranked #3 of 11 Hotels in Galena
Certificate of Excellence
chgo
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Pool is great for kids ... rooms not so much”
2 of 5 bubbles Reviewed 21 April 2009

The daytime staff were not helpful. The night time staff was great.
Galena has a real small town feel.

The hotel was 30% full. We were given a room next to the noisy ice machine. When we asked for another room the attitude was poor. We were given another noisy room. The staff know the better rooms. Why did they give us another subprime room. The hotel was empty. The rooms are realitively small.

The hotel is 9 years old. It needs new carpet and bedcoverings etc. I give the room a C-.
The hotel caters to families with children (nice pool B+) and smokers. Strange combination.

The breakfast is yogurt, dry cereal, hard eggs, greasy sausage, waffles, etc. I give breakfast a C.

I travel for business so maybe I am not used to a "family" hotel.

  • Stayed April 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gggg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cx_gala, General Manager at Country Inn & Suites By Carlson, Galena IL, responded to this review, 16 June 2010
Just wanted to let you know we are newly renovated! In order to provide our guests with "quality" accommodations, we have upgraded our hotel. Completed enhancements include an upgrade of all hotel guest rooms and public areas. My staff and I are very excited about our new renovations, and hope that you, our guests, will be pleased with our new look when you stay with us again.

Sincerely,
Lynette Montes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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748 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
  • Japanese first
  • Swedish first
  • Any
English first
Madison, WI
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 5 January 2009

Our family booked several rooms at this hotel over the weekend of Sept. 13, 2008, for a family gathering before my brother was sent for active duty in Afghanistan. Due to a heavy rainstorm with terrible flooding, a main northern Illinois highway was closed and we could not get to Galena from many of our hometowns in northern Illinois and Wisconsin. This hotel would not refund our money. They would only issue us credits in the amount of $150. per night, which we have to use within the next calendar year. I would not reccomend staying here with so many other choices in the Galena area which may be more willing to work with you and help you in the event of a major change due to events beyond your control. Our family will not stay here in the future.

Stayed September 2008, travelled with family
Helpful?
1 Thank bridg09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cx_gala, General Manager at Country Inn & Suites By Carlson, Galena IL, responded to this review, 16 June 2010
Just wanted to let you know we are newly renovated! In order to provide our guests with "quality" accommodations, we have upgraded our hotel. Completed enhancements include an upgrade of all hotel guest rooms and public areas. My staff and I are very excited about our new renovations, and hope that you, our guests, will be pleased with our new look when you stay with us again.

Sincerely,
Lynette Montes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago
Level Contributor
71 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
5 of 5 bubbles Reviewed 24 November 2008

We (two adults) stayed two nights in a king standard room. There is plenty of space; the room was very clean; the bathroom is a good size; the bed was comfortable; the internet connection worked well. Having fruit and cookies in the lobby is a nice touch.

We didn't have their breakfast in the morning, but it was nice to know it was available. We didn't use their indoor pool either, but again, it was good to know if we wanted to we could. And the facilities looked very nice.

All in all, the accommodations were really good. But the thing that was most exciting was to get such great accommodations at a very low price! We toyed with staying in town. We love the idea of being able to walk everywhere. But for the price we would have paid to sleep in town, we were able to stay at the wonderful Country Inn & Suites plus buy dinner both nights. This was a no-brainer!

  • Stayed November 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank meyerinc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 22 October 2008

We had a great stay at this hotel. We checked in quickly and were impressed with the cleanliness of the room. We went right to the pool (which we had all to ourselves!!!!!) We had the giant waterslide turned on but after a few trips down, asked the nice girl turn it off because we were quite embarrassed that the "lifeguard" had to stay in the pool area while the slide is in use. We are in our 30's afterall. The pool area was clean and the jacuzzi was nice. The hotel was quiet at night, even the bill slid under the door didn't wake us. The breakfast was very good. I had a homemade waffle with berries and whipped cream. Hubby had biscuits and gravy. The selections were vast and more than we expected. We would stay here again!

  • Stayed October 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Goodmeg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cx_gala, General Manager at Country Inn & Suites By Carlson, Galena IL, responded to this review, 16 June 2010
Just wanted to let you know we are newly renovated! In order to provide our guests with "quality" accommodations, we have upgraded our hotel. Completed enhancements include an upgrade of all hotel guest rooms and public areas. My staff and I are very excited about our new renovations, and hope that you, our guests, will be pleased with our new look when you stay with us again.

Sincerely,
Lynette Montes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oak Lawn, IL.
Level Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 21 August 2008

We recently stayed at this hotel and had a great experience. The staff was extremely helpful and courteous. The breakfast was much more than just the typical continental, and offered items such as waffles, sausage links, cereals, oatmeals, fresh fruit, hard boiled eggs, etc. There was also complimentary coffee and cookies 24/7 in the dining area. Its very close to downtown galena, and only about 10 miles away from the port of dubuque. i would highly recommend this hotel to others visiting galena

  • Liked — Complimentary breakfast
  • Disliked — none
  • Stayed August 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank akleros376
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cx_gala, General Manager at Country Inn & Suites By Carlson, Galena IL, responded to this review, 16 June 2010
Just wanted to let you know we are newly renovated! In order to provide our guests with "quality" accommodations, we have upgraded our hotel. Completed enhancements include an upgrade of all hotel guest rooms and public areas. My staff and I are very excited about our new renovations, and hope that you, our guests, will be pleased with our new look when you stay with us again.

Sincerely,
Lynette Montes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nebraska
Level Contributor
36 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
2 of 5 bubbles Reviewed 17 August 2008

We usually like Country Inn & Suites. This one, not so much. The desk clerk seemed to be hiding most of the time (would come out from some back office room after awhile if you stood at counter long enough.)

Did not get wi-fi to work the whole time we were there...desk was very unhelpful about that ("it should just be there when you boot up" was the most we could get in the way of tech help. Didn't work in the room or in the lobby.) We were able to get free wi-fi in downtown coffee shops...funny we couldn't get it in a hotel we were paying for.

Breakfast was limited choices, mostly cold...don't know it they've downsized the choices or what, but seems like much less to choose from than we were at a different Country Inn in May of this year. We arrived in breakfast room about midway through the serving time so wasn't a matter of too late for breakfast.

Pool looked like fun (nice water slide) and exercise room was o.k. Location was o.k., and was easy to find.

  • Liked — location
  • Disliked — no wi-fi, breakfast
  • Stayed August 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank TravelGirlNe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cx_gala, General Manager at Country Inn & Suites By Carlson, Galena IL, responded to this review, 16 June 2010
Just wanted to let you know we are newly renovated! In order to provide our guests with "quality" accommodations, we have upgraded our hotel. Completed enhancements include an upgrade of all hotel guest rooms and public areas. My staff and I are very excited about our new renovations, and hope that you, our guests, will be pleased with our new look when you stay with us again.

Sincerely,
Lynette Montes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
chicago
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 16 June 2008

A very satisfying stay for me and my significant other. The breakfast was a little more than continental with the made to order waffles. The game room, jaccuzi and the slide in the swimming pool added for more things to do at the hotel. Walmart is about a half mile away and its 24 hours. I enjoy my overall stay in Galena and would suggest this hotel to anyone.

P.S. I would think twice about the shenandoah riding center for all you horse lovers though.

  • Liked — room size and made to order waffles
  • Disliked — nothing to not like
  • Stayed June 2008, travelled as a couple
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank handy2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cx_gala, General Manager at Country Inn & Suites By Carlson, Galena IL, responded to this review, 16 June 2010
Just wanted to let you know we are newly renovated! In order to provide our guests with "quality" accommodations, we have upgraded our hotel. Completed enhancements include an upgrade of all hotel guest rooms and public areas. My staff and I are very excited about our new renovations, and hope that you, our guests, will be pleased with our new look when you stay with us again.

Sincerely,
Lynette Montes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Galena IL

Property: Country Inn & Suites By Carlson, Galena IL
Address: 11334 Oldenburg Ln, Galena, IL 61036-8109
Phone Number:
Region: United States > Illinois > Galena
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Galena
#3 Business Hotel in Galena
#4 Romantic Hotel in Galena
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Galena IL 2.5*
Number of rooms: 74
Reservation Options:
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Also Known As:
Country Inn & Suites Galena Hotel Galena
Country Inn And Suites Galena
Country Inn Galena
Galena Country Inn

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