My wife and I spent two nights here on a short getaway and were very impressed by the service provided to us. We arrived to check in very late, around midnight, and were treated to perhaps the most friendly front desk employee (Ted) we have ever encountered. His enthusiasm and upbeat attitude was a pleasant surprise and he had us on our way in less than two minutes.
The room itself was very plain, but adequate. The large comfortable king bed had five pillows and a thin, well-worn bedspread that could stand to be replaced, as well as two sinks - one inside the bathroom and one in the room itself. The only complaint we had was with the water quality. It was abnormally hard and reeked and tasted of iron. When I went to the lobby to buy a $1 bottle of water from their small shop the second night, Ted apologized for the quality of the hotel's well water and graciously gave me the bottled water on the house. This was totally unnecessary (I hadn't even mentioned the water quality) but much appreciated.
The complimentary breakfast buffet was terrific and was continually refilled by hotel staff. Waffles, fruit, yogurt, cereal, donuts, bagels, oatmeal, coffee, juice, tea. Oh, and the front desk also had complimentary cookies available at night!
Despite the water issues, we wouldn't hesitate to stay here again.
- Official Description (provided by the hotel):
- Close to Downtown Galena, Shopping and Dining. Our Ramada Galena Hotel was made for whatever occasion you have in mind, be it your wedding and reception, hosting a business event, or having a romantic getaway near Dubuque. Located on Highway 20 and situated on 10 well-manicured acres, including a catch-and-release fishing pond and beautiful gardens, our Galena, IL, hotel offers bed and breakfast charm in northwestern Illinois. Each room features standard amenities like free Wi-Fi Internet access, and you are invited to use the fitness center complete with 67-foot indoor heated swimming pool, whirlpool, exercise room and volleyball court. Savor in a full body wrap, hot stone massage or a manicure at our full-service day spa, then return to your room for a relaxing evening. Suites with hot tubs and fireplace, as well as handicapped-accessible rooms, are available at our non-smoking Galena, Illinois, hotel. After a refreshing night of rest, start each day of your stay with free continental breakfast. ... more less
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- Also Known As:
- Ramada Hotel And Day Spa Galena
- Ramada Galena
- Galena Ramada