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Ramada Galena Hotel and Day Spa
Ranked #5 of 11 Hotels in Galena
Certificate of Excellence
Reviewed 7 February 2014

  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada
Thank Baseball15
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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738 - 744 of 1,072 reviews

Reviewed 5 February 2014

We are always welcomed here by the friendly staff; Karen, Deb, or Super, Great Manager, Eric. The Victorian decor is comfortable and beautiful. We enjoyed a whirlpool, fireplace room that was very spacious, with a beautiful view. The pool area is huge, with a large whirlpool and a pool big enough to swim laps.
This is a great environment for couples as well as families. You won't be disappointed here.

Room Tip: We like the rooms that face the back or side of the hotel.
See more room tips
  • Stayed: January 2014, travelled as a couple
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1  Thank MrandMrs5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 January 2014

  • Stayed: January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Ramada
Thank Lewis G
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 25 January 2014

I needed a place to stay while on business. I was a little worried about selecting the Ramada Inn as I did not have a good experience in the past. This one was different. Although this property is older, it is not your average Ramada Inn. Before Ramada purchased this property it was an independent private hotel. The banquet/conference room has a wrap around deck that overlooks a beautiful pond. The rooms are quite spacious and clean. I was there mid-week during the off season, so there were not many patrons on the property. The on-site spa was wonderful. Cassie is great. Not a 5 star, but very nice. Very affordable. I would stay again.

Room Tip: The suites are quite large. I enjoyed the in-room fireplace.
See more room tips
  • Stayed: January 2014, travelled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Thank karkamaky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 January 2014

  • Stayed: January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada
Thank Anthony P
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 22 January 2014

  • Stayed: January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada
Thank 46Lori
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 20 January 2014

The service here was a bit salty for my taste. While the accommodations were ok, the bathroom was quite outdated and not clean. The toilet had been recently (and visibly, if you know what I mean) used, and one of the instant coffee packets was open. The woman at the front desk when we checked in must have had a bad day. She was curt and took a call while we were checking in, to make a reservation for someone else. The whole check in process took about 30 minutes even though we were the only people there.

The pool and hot tub aren't bad, although the space could use a major upgrade. The lighting is awful and the ceiling was leaking.

The continental breakfast was okay, but more than once the staff closed the doors and started cleaning up/taking food away while people were still seated. It was strange.

  • Stayed: January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Thank Matt M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EricDLong, General Manager at Ramada Galena Hotel and Day Spa, responded to this reviewResponded 21 January 2014

Dear Guest,
Thank you for taking the time out of your schedule to let us know about the problems you had with your stay. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations and make your stay as pleasant and comfortable as possible. Please be assured that Management will be addressing the entire staff regarding the customer service issues and the housekeeping issues you experienced during your stay.
We’re sorry housekeeping clearly missed some key areas when you checked into your room, and had you called down to the desk, which is staffed 24/7, we would have happily provided another room that met ours and your standards, or personally cleaned your room ourselves then and there.
We’ve very sorry it seemed like it took a half hour to check in, and there is certainly no excuse for any wait, though only if we were experiencing system issues would it have actually taken that long. And when the desk is staffed late at night with minimum personnel, it can be difficult to check in guests and answer phone calls at same time. We appreciate your patience with our staff at such times and endeavor to improve the speed of our check in process.
Regarding the pool and hot tub, we are in the process of updating many of our hotel features, though we assure you, what you experienced was not a leaky ceiling, but in fact, condensation due to the humidity of the pool and the cold outside, as many people prop open the doors to the outside deck.
Regarding our continental breakfast, it is open from 7am to 10pm, though we will open it early for groups that request it, and we will wait til around 10:30 before we close. Guests, of course are welcome to continue sitting in our breakfast room and visit, but sadly we can’t keep it open all day. We appreciate your understanding while our staff cleans the breakfast room and goes about their duties.
Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis.
We hope to see you again.
If we can provide any assistance, don't hesitate to contact us directly at 815-777-2043.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ramada Galena Hotel and Day Spa

Address: 11383 W US Highway 20, Galena, IL 61036-9685
Phone Number:
Region: United States > Illinois > Galena
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Galena
#8 Romantic Hotel in Galena
Price Range: £55 - £125 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Ramada Galena Hotel and Day Spa 2.5*
Number of rooms: 72
Official Description (provided by the hotel):
Close to Downtown Galena, Shopping and Dining. Our Ramada Galena Hotel was made for whatever occasion you have in mind, be it your wedding and reception, hosting a business event, or having a romantic getaway near Dubuque. Located on Highway 20 and situated on 10 well-manicured acres, including a catch-and-release fishing pond and beautiful gardens, our Galena, IL, hotel offers bed and breakfast charm in northwestern Illinois. Each room features standard amenities like free Wi-Fi Internet access, and you are invited to use the fitness center complete with 67-foot indoor heated swimming pool, whirlpool, exercise room and volleyball court. Savor in a full body wrap, hot stone massage or a manicure at our full-service day spa, then return to your room for a relaxing evening. Suites with hot tubs and fireplace, as well as handicapped-accessible rooms, are available at our non-smoking Galena, Illinois, hotel. After a refreshing night of rest, start each day of your stay with free continental breakfast. ... more   less 
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Also Known As:
Ramada Hotel And Day Spa Galena
Ramada Galena
Galena Ramada

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