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“Nothing to write home about” 3 of 5 bubbles
Review of BEST WESTERN Designer Inn & Suites

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BEST WESTERN Designer Inn & Suites
Ranked #7 of 11 Hotels in Galena
Certificate of Excellence
Kansas City
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Nothing to write home about”
3 of 5 bubbles Reviewed 16 June 2011

We booked our suite with 1 Queen bed and a sofa sleeper and asked for either a patio or balcony. When we arrived, they gave us a suite on the second floor; however, the room had neither a patio nor a balcony and we were informed there is no elevator. Well, for three ladies in their 60's with bad knees, that was not something we wanted to hear! The front desk clerk was very accommodating and changed our room so we'd have a balcony - but still on the second floor. It was very disappointing that no mention is made of the lack of an elevator. Further, the bathroom in this suite was very tiny! You could practically touch all four walls seated on the toilet and there was only one sink with very little room around it for three ladies to set out their cosmetics. The room was very spacious and the room was very clean and quiet so kudos on both counts for that, but given the other problems, I can only rate this property as average. We can't recommend it for anyone who has problems with stairs. In fact, an elderly couple with their grandchildren arrived after we did and were booked on the second floor as well!

  • Stayed June 2011, travelled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank BarbinKC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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552 reviews from our community

Traveller rating
    285
    163
    59
    29
    16
See reviews for
113
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (138)
Date | Rating
  • English first
  • German first
  • Any
English first
Cedar Rapids, Iowa
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 13 June 2011

Stayed here for two nights in a jacuzzi room. It was a fine room, kind of dark but ok. It was a little noisy facing the highway, so it was a bit hard to sleep. For the price we paid I wouldn't stay here again. I would however stay if we got a much cheaper rate. We moved to another hotel for our last night in Galena at a much less cost and it was more clean. Had to wait in line 25 minutes to check out because the employee couldn't figure out how to run a guests credit card transaction.
You can technically walk to downtown from here! Just be prepared to walk up a hill on the way back. We walked and were actually picked up by a nice man who worked at the mansion giving tours. He dropped us off downtown! Gas station next door was convenient for grabbing drinks/snacks and a pizza place and another hotel within walking distance for food and the irish hotel had live music.

  • Stayed May 2011, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Slee7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eureka, IL
1 review
5 of 5 bubbles Reviewed 10 June 2011

I live approximately 3 hours from Galena and it is one of my favorite places to visit at any given time of the year. I have stayed in several hotels in the area and though they have all been nice, I by far like the Best Western. You can't beat the atmosphere or the prices and it's 5 minutes from the historical district and shops. The rooms are very spacious and comfortable. Always clean and welcoming. I am at ease staying there and never have the "hotel" feel. The balcony/porches are wonderful in the summer/fall!! The staff has always been gracious and helpful with any need or questions I have ever had.
I recommend it to everyone!!

  • Stayed June 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mholthe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rochester, Minnesota
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 7 June 2011

When I checked in the front desk person was very rude. I booked a theme room from pictures on ther web page,the room is nothing like the pictures . Did not have the amenities it said it did. Room was not clean and lines were soiled carpet was damp, shower did not have extra shower heads like stated, old TV.

  • Stayed June 2011, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Jenniefer45colt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint Louis, Missouri
2 reviews
5 of 5 bubbles Reviewed 7 June 2011

Room was clean
Breakfast was great
Amy, the hotel clerk, hostess was fantastic.

  • Stayed May 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank marge7614
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
1 review
4 of 5 bubbles Reviewed 25 May 2011

We have had some bad experiences recently at other hotels. We like to take a lot of roads trips with our very small children (6 and 18 months) and therefore appreciate it when we run into as few dilemmas as possible. We took a last minute trip to Galena and booked our room 3 hours before we checked in. Check in was fast and easy and we were even offered a small courteous discount since we did not qualify for the corporate discount we were seeking. The ppol was well maintained and my children had a wonderful time. The staff was courteous and helpful. Breakfast was the best part. Lots of hotels offer a continental breakfast but this is one of the best we've encountered in a while. Another bonus was the wonderful game boards supplied downstairs in the lobby that we were able to take to our room and enjoy with our children.

Room Tip: check for specials and use your rewards card
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  • Stayed April 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank alina910
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burlington, Iowa
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 13 May 2011

I stayed here on a snow skiing trip due to price, location, and the pool and didn't know much about the hotel when i booked it. I stayed in a normal room which had a nice balcony and plenty of floor space for just about anything. They had a neat brochure touting the "fantasy suites" getting built so i asked for more info. They gave me a tour of the suites in the progress of getting built and they are AMAZING! Really cool theme rooms with lots to offer. I definitely plan on coming back when they are finished and will bring my girlfriend! The staff went above and beyond to make my stay enjoyable and the free breakfast the next day was great. The biscuits and gravy on a cold January morning hit the spot. I would definitely recommend this hotel and especially the fantasy suites.

Room Tip: Request a room overlooking the pool and woods.
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  • Stayed January 2011, travelled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank h0bbes81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Designer Inn & Suites

Property: BEST WESTERN Designer Inn & Suites
Address: 9923 W US Highway 20, Galena, IL 61036-9187
Phone Number:
Region: United States > Illinois > Galena
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Galena
#6 Romantic Hotel in Galena
#7 Family Hotel in Galena
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — BEST WESTERN Designer Inn & Suites 2.5*
Number of rooms: 40
Official Description (provided by the hotel):
Newly remodeled large rooms! Newly remodeled bathrooms! New lobby and new hallways! Located 1/2 mile from downtown Main Street Galena. Free hot breakfast with stay. ... more   less 
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Also Known As:
Best Western Designer Hotel Galena
Best Western Galena
Galena Best Western

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