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“Nice hotel, but not a very pet friendly”

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Best Western Designer Inn & Suites
Ranked #7 of 11 Hotels in Galena
Certificate of Excellence
Chicago, Illinois, United States
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Nice hotel, but not a very pet friendly”
Reviewed 18 January 2012

For those who are taking pets - contact hotel directly. I did my reservation by phone provided on this hotel site, but for some reason reached the BestWestern chain representative. He said it would be Ok to have your dog in a cage for few hours while you go out to ski, and also conformed few other nuances for me with this hotel. When we arrived to the hotel, it appeared they were not agreeing to this. We end up NOT skiing at all because we had to take a dog out of the room with us. Manager or customer service by phone did NOT want to do an exclusion because of their representative mistake, and did not do a refund.

Some hotels do allow dogs in a room in a cage, so we will be booking those hotels next time.

Another thing - 1) our room was right next to the reception area, and at night it is hard for dog to not bark at people who are checking in/out in the hall 2) you can use only one door at the end of the hotel to enter with a dog which is located on the opposite side of the pet-friendly rooms. I did not like that because you need to pass all other people with children and bags while you reach this door 3) also many rooms have balconies on first floor for easier outside access which could be handy if you have a dog, but not in this case, These rooms in the hotel are not dog-friendly. You need to put your clothes on, and go through this special side door of a hotel and then walk back in 4) also no special place outside the building for walking your dog, just parking lot...

Room Tip: In general rooms are spacious, nice mattress, nice housekeeping and breakfast.
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  • Stayed January 2012, travelled with friends
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Kariina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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573 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (140)
Date | Rating
  • English first
  • German first
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English first
moorland
1 review
Reviewed 16 December 2011

Jolene at the desk was the most helpful friendly hotel clerk we've ever encountered. We will definitely go back there again and again.

Room Tip: They are in the process of creating fantasy suites.Jolene showed us the two that are finished and we...
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  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sara d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belvidere, Illinois
Level Contributor
38 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 13 December 2011

Excellent stay. Comfortable bed, balcony, good breakfast. The staff were exceptionally kind. Had a very relaxing weekend.

Room Tip: The lemonade and free snacks in the afternoon are very refreshing and free.
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  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank peggymalone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
1 review
Reviewed 30 November 2011

Ended up choosing this hotel when all the B&B's filled up over a long holiday weekend. Paid close to $600 for a whirlpool suite and the jets were noticeably dirty. We didn't even get in the tub but after filling and draining to see if we could clean it up a bit it left a brown residue all over the tub which was disgusting. Our fridge was nice to have in the room but again, it was dirty inside and our coffee pot was wet and had coffee stains. Obviously just dumped but not cleaned from previous guests. We asked the front desk to move us to a new room which they did but THAT room had a dirty toilet. And I'm not being picky here, I can deal w/a lot of stuff but for the $ we paid I at least want the place to be clean. Now the noise....our room was on the first floor about 30 feet from the front desk. About 1am a group of people obviously done drinking for the night show up and literally continue their party in the hall for a 1/2 hour. My wife & I tried the front desk numerous times but they wouldn't pick up and it's IMPOSSIBLE that they didn't hear/see what was going on a few feet away. At least have some concern for the families staying in your establishment and tell the loud guests to keep it down. Oh and another thing, I like coffee and they advertise a 24 hour coffee and tea bar. Don't be fooled, they clean this up early and it's NOT available anytime you want. I asked the front desk when I checked out and they said I have to ask whoever is working to make me a pot. If you're going to advertise make it available! Especially when you can't get the front desk to pick up the phone. All in all it was not a pleasant experience. A lot of $ to pay for old tube TV's, dirty appliances, and an unresponsive staff. Thank goodness Galena itself was such a joy...

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank bru0819
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lafayette, Indiana, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 November 2011

We stayed in one of the new suites - it was very large and had unexpected amenities like a blu-ray player and fireplace. Everything was very clean and inviting, the front desk staff were always pleasant and had great recommendations for restaurants. Would definitely come back to stay again.

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Ryan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Watkinsville, Georgia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 November 2011

The room was large and very clean. My first impression of the hotel was the warm welcome
from Jolene at the front desk. After a bad day on the road Lolenes welcome
made me forget about the trip.. We will be staying on our next trip to
your area.

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tom K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
illinois
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 31 October 2011

We really liked this place. # 1, it was clean! That always means the most to me! It's not right downtown but only a few mintues away. The lady that checked us in was the nicest! The breakfast was good and they had a big variety. The night we stayed it was packed but we didn't hear any noises and had no problem sleeping. The beds & pillows were good, no complaints at all. I will be staying again on my next visit.

  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gotpeel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Designer Inn & Suites

Property: Best Western Designer Inn & Suites
Address: 9923 W US Route 20, Galena, IL 61036
Phone Number:
Region: United States > Illinois > Galena
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Galena
#6 Romantic Hotel in Galena
#7 Family Hotel in Galena
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Designer Inn & Suites 2.5*
Number of rooms: 40
Official Description (provided by the hotel):
Newly remodeled large rooms! Newly remodeled bathrooms! New lobby and new hallways! Located 1/2 mile from downtown Main Street Galena. Free hot breakfast with stay. ... more   less 
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Also Known As:
Best Western Designer Hotel Galena
Best Western Galena
Galena Best Western

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