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“GREAT HOTEL!!” 5 of 5 bubbles
Review of BEST WESTERN Designer Inn & Suites

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BEST WESTERN Designer Inn & Suites
Ranked #7 of 11 Hotels in Galena
Certificate of Excellence
Longmont, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“GREAT HOTEL!!”
5 of 5 bubbles Reviewed 10 July 2014

I love this hotel. They are super friendly and they have AMAZING fantasy suites!!! MUST STAY HERE!!! The environment will have you wanting to stay FOREVER!! They have several fanta suites to choose from and they are all amazing!!!! I am from CO and love coming here when we are in town!!!

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank Nicholas L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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551 reviews from our community

Traveller rating
    285
    162
    59
    29
    16
See reviews for
113
303
16
24
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (138)
Date | Rating
  • English first
  • German first
  • Any
English first
Atlanta, United States
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 9 July 2014

Although we had our reservations in for about a month, we were not told until we arrived that we would be downgraded from a king suite to a queen room. We were awakened at 6:15 a.m. by a loud manager berating an employee for 15 minutes straight...right in the lobby! Then at 2:00 a.m. the next morning a female staff person was talking so loudly at the front desk that we could hear every word she was saying. Then at checkout she was rude...I guess she didn't like that we asked her to please talk more quietly? Then to top it off we were not given the discount for the downgrade...yet. I'm having to spend time now trying to get that fixed. The place is old and badly needs a makeover. The fitness room is a joke. ugh, never. ever. again.

  • Stayed July 2014, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
4 Thank Carl E C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wisconsin, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 7 July 2014

Hotel and Location was great. The Breakfast was great and they had plenty of food. Rooms were clean and staff was very helpful. The room are also big with a nice sitting area in the room. The hotel is located next to a pizza and ice cream restaurant. They are also next to a irish pub that had amazing food and the pub also had free entertainment. There is also a gas station located next to the hotel. . Half mile down the road they have the blaum distillery. Took a tour and was great. Main street in Galena is also half a mile down road. but there is hills and no sidewalk to walk on. So you have to drive or get a cab. You are also only 25 minutes out of dubuque, iowa where we took a day trip to to the river musem and aquarium. Next to that was the Diamond Jos cansino. We will return to Galena and stay at Best Western.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank Carol F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greendale
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 5 July 2014

What a great place to stay. Staff was very friendly. Our room was beautiful, comfortable beds, fridge and microwave. We liked how it had a little sitting area too. I loved that our balcony faced the woods...so peaceful. Since it was raining during our stay, we made good use of the pool and hot tub as well. It was very easy to find, convenient to downtown Galena, but away from it just enough to give you a relaxing retreat from the touristy things. They have a nice workout room. And although we didn't take advantage of it, a wonderful breakfast in the morning. I would definitely stay again and recommend to anyone looking.

  • Stayed June 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank JenandMatthew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St. Charles, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 3 July 2014

We were out all day and when we returned to room, there was no fresh towels, beds not made, garbage still in room. When we got back we wanted to freshen up for dinner and had to wait for towels. They fixed room by the time we got back in evening.

  • Stayed June 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
2 Thank Nadine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 2 July 2014

Hotel was very clean, hotel staff was friendly and very helpful. The rooms were large and we even had a balcony. They had an indoor outdoor pool and in the morning we had the hot breakfast which was very good. The Best Western was also very close to town. We would definitely recommend this hotel.

  • Stayed June 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Alberta H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 2 July 2014

we loved this hotel, our room overlooked a forest, room had balcony where we coud sit.
it is very peaceful, décor a bit dated but perfectly ok. Liked the pool which was half in half outdoors. Slightly out of town but actually better as think in town may be a bit noisy.

Room Tip: ask for rooms at the back of hotel.
See more room tips
  • Stayed June 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank posiedon52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Designer Inn & Suites

Property: BEST WESTERN Designer Inn & Suites
Address: 9923 W US Highway 20, Galena, IL 61036-9187
Phone Number:
Region: United States > Illinois > Galena
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Galena
#6 Romantic Hotel in Galena
#7 Family Hotel in Galena
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — BEST WESTERN Designer Inn & Suites 2.5*
Number of rooms: 40
Official Description (provided by the hotel):
Newly remodeled large rooms! Newly remodeled bathrooms! New lobby and new hallways! Located 1/2 mile from downtown Main Street Galena. Free hot breakfast with stay. ... more   less 
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Also Known As:
Best Western Designer Hotel Galena
Best Western Galena
Galena Best Western

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