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“The service ruined the experience!”
Review of Stoney Creek Inn

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Stoney Creek Inn
Ranked #2 of 11 Hotels in Galena
Certificate of Excellence
El Paso, Illinois
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“The service ruined the experience!”
Reviewed 30 June 2014

I believe for the most part hotel staff are wornderful and dedicated individuals. When you come across one that has a terrible attitude it ruins not only your stay but part of your vacation. This is what we experienced at Stoney Creek in Galena. The hotel seemed pretty decent but after two terrible experiences with JoAnne at the front desk/lounge, I didn't look much beyond that. We go with a group to Galena annually and thought we would try this location even though it is higher priced than most of the other hotels thinking the amenities could be worth the extra money. We will not go back!

Room Tip: Many options in Galena, pick another location! Terrible service...
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Stayed June 2014, travelled as a couple
Helpful?
4 Thank Matt B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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832 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (206)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Bloomington, Illinois
1 review
Reviewed 30 June 2014

We come to Galena every summer and decided to try this hotel for the first time. The hotel was nice enough but the front desk staff was repetitively rude. We had 3 rooms booked for 3 couples. One of the rooms was more than the other 2 so we inquired about a price adjustment to equalize the expense. Her reply was "Why would I do that?" A simple no would have worked. We were then confronted in an extremely negative way in the lounge. One of the guests in our party ordered 2 drinks for himself and his wife. The clerk then approached the wife within 10 mins to advise her she couldn't bring her own alcohol into the lounge. We were the only ones using the lounge thus the only ones to purchase drinks and we were flabbergasted by her insinuation as we had just purchased the drinks from her! We felt unwelcomed from the beginning and were very disappointed. We'll go back to our usual hotel for better service and less money.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HappyTrvlr2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ocala, Florida
Level Contributor
193 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 28 June 2014

I've stayed here many times with my family. We had a great time, nice indoor pool area, pet friendly, clean, staff is attentive and helpful. It's close to town. The rooms were a rustic, fun outdoorsy decor, and the kids loved it. The value is excellent given the reasonable prices on the rooms.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank EquestrianTraveler4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rudd, Iowa
1 review
Reviewed 27 June 2014

We all truly enjoyed the Stoney Creek Inn, Galena. We traveled with another couple for a trip to Galena. We were greeted with a smile from Judy at the front desk! She was so helpful. We had never been to Galena and she had great suggestions on what to see and where to go for dinner. Our rooms were perfect. A very comfortable home away from home and most of all very clean. Thank you all for a GREAT stay!

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GML50471
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maryville, Illinois
Level Contributor
141 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 26 June 2014

Hi, I stayed here one night with my son and small dog June 7, 2014. They are a dog friendly hotel and staff were very kind. The pet friendly room already had the food and water bowls on a mat in the bathroom- kinda cute. Upon check-in, we received a small pet goodie bag too, so they make you and your pet feel welcome and the pet fee isn't that much ($25 I think!)

We enjoyed the breakfast in the morning and ate at a mexican place close by which was also good. The room had a microwave and fridge which were nice features but we were only in Galena one night, so we didn't need them.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jayne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clinton, Illinois
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 25 June 2014

We planned a trip to Galena for my birthday and stayed here and I have to say I was pleasantly surprised by the friendliness of the staff and the cleanliness of the room ! We stayed in a theme room with whirlpool. The room had a FULL size refrigerator, mircrowave, small sink, bar area, coffee pot, king size bed that was amazingly comfortable, sleeper sofa with coffee table and a fireplace ! I felt right at home and was reluctant to leave the coziness to go shopping ! I will definitely stay here again should we plan another trip. Oh, and not to mention a grocery store conveniently located right by the hotel. Thumbs up to Stoney Creek Inn !

Room Tip: If you have a room upstairs, be prepared to lug your bags up a flight of stairs. No elevator. I wo...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pinkfloyd69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Winthrop Harbor, Illinois
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 23 June 2014

We truly enjoyed our stay at Stoney Creek Inn. The hotel is uniquely decorated and very comfortable with an outdoor theme. The front desk staff was very nice and made suggestions for local dinner options. Our room was clean, nicely decorated, and our bed comfortable. The pool area is airy and very clean. I would definitely stay again.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EziliGede23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Stoney Creek Inn

Property: Stoney Creek Inn
Address: 940 Galena Square Dr, Galena, IL 61036-1361 (Formerly Stoney Creek Inn Galena)
Region: United States > Illinois > Galena
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Galena
#2 Business Hotel in Galena
#5 Family Hotel in Galena
Price Range (Based on Average Rates): £
Hotel Class:2 star — Stoney Creek Inn 2*
Number of rooms: 75
Official Description (provided by the hotel):
Gravitate to Galena. After a wonderful day shopping more than 100 antique stores, marveling at historic 19th-century architecture, playing a round of championship golf, hitting the slopes or experiencing one of Galena's many unique restaurants, the Stoney Creek Hotel rooms and theme suites are the perfect place to unwind. Relax by the fire or in our indoor heated pool. We look forward to your arrival. ... more   less 
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Also Known As:
Stoney Creek Inn Galena Hotel Galena
Stoney Creek Galena
Stoney Creek Hotel Galena

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