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“Holiday inn” 3 of 5 bubbles
Review of Baymont Inn & Suites Galesburg

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Baymont Inn & Suites Galesburg
Ranked #1 of 10 Hotels in Galesburg
Certificate of Excellence
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241 reviews from our community

Traveller rating
    94
    96
    42
    5
    4
See reviews for
97
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48
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Secaucus, New Jersey
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 27 July 2012

At the end of a 5 week road trip with the family, on the last leg of the trip, my wife and two young boys stopped at the Galesburg, IL Holiday Inn Express.
I am a Platinum Rewards-level client(their highest level) and had some minor issues when checking in: the room I requested was not available because the hotel was fully booked(no points off for that!!); and there was no micro/fridge, although the website stated that there was.
The room was very clean and the extra towels and pillows I had requested were already in the room. The beds were just right, and all other aspects of the room were as we had hoped after a 500-mile drive.
The following morning, roof repairs outside our window began at 7:00 am!! I called the front desk to find out what all the racket was, and was informed there was nothing that could be done, because the pool roof needed repairs. I politely expressed my view that this was a bit early to be inconveniencing the guests!
The manager, Ryan Cochran, called a little later to offer his apologies, but I could not speak with him very long at that point.
When I went down to breakfast with my two boys, I went to the front desk to speak with Ryan, as on the phone he seemed genuinely concerned about my not-entirely-satisfactory experience at his hotel.
We sat in the breakfast room for about 15 minutes and discussed my stay.
I am quite familiar with hotel operations all over the world, both the front and the back of the house.
I did not have an awful experience at his hotel, but Ryan was intent on correcting what could be corrected, and sincerely wanted me to leave the hotel with a good memory of it. He accomplished this graciously and with good humor. Ryan would be an asset to any of the most expensive chains and individually owned properties anywhere in the world.
I did not request any adjustment on the room rate/Reward points, but at the end of our discussion, he immediately suggested it. I appreciated greatly his understanding of my stay from my point of view.
As I said, there were minor problems. You can't always have perfection, but with a GM like this, it's a lot more possible. No question: I would recommend this hotel to the most discerning travelers.

  • Stayed July 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank paulge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hebron
Level Contributor
39 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 26 July 2012

This hotel was excellent in every way. Clean, friendly comfortable. There is not a thing i could complain about. The breakfast looked and smelled great, hot food. Unfortunately was visiting family and they cooked me breakfast, but the hotel looked better.

  • Stayed July 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DawnZHebron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waverly
Level Contributor
39 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed 21 July 2012

We were driving East and looking for somewhere to stay. We didn't take the time to check prices. We just wanted to find a good room. And, that is what we got. A good room, nice beds, great breakfast (the kids loved the pancake making machine) and a pool. Dinner at the Mexican restaurant across the street was great.

  • Stayed July 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mbirgen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hendersonville, North Carolina
Level Contributor
153 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 bubbles Reviewed 16 July 2012

We were going to stay in Davenport, Iowa, but they were full so Galesburg was another 48 miles down the road and this was the first place we came across. After 380 miles on motorcycles in the heat, we wanted comfort! It was expensive, compared to other places we'd stayed, but it was really nice. Pool was actually long enough to swim 6 strokes from one end to the other. The hot tub was excellent, too.
Could have been a better breakfast considering HIE, but it was adequate.
I'd recommend to other travelers. Convenient to a grocery store with liquor store, gas and a really good Mexican Restaurant.

  • Stayed July 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Lisa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steger, Illinois
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed 8 July 2012 via mobile

It is just another average hotel. I've stayed at other HIE's and they were more modern. We arrived July 4 and I did like how we were able to check in around noon. We got to our room and the air wasn't working right. Called down to the front desk and stated maintenance wasn't available because of the Holiday. She said she would see what she could do. Before leaving we turned the air down to 60 in hopes that the room would cool off on our return. We returned to our room after midnight from enjoying the firework show and the room was just barely cool. Called back down to front desk and they did offer another room but my 4 year was out for the count and didn't want the hassle of changing room after midnight. She stated that we could change rooms in the morning. Instead of chaning rooms we asked that morning if they could fix the air. Got up in the morning and went for the continental breakfast and it was good. The only bad thing is when they run out of something they won't fix anymore. My husbnd really wanted some biscuits and gravy but maybe next time. So we went out for the day and upon returning that evening they had fixed the air. Kudos to maintanence.

Stayed July 2012, travelled with family
Helpful?
1 Thank texasgw24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cincinnati, Ohio
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 4 July 2012

We stayed here twice in June 2012, both times were fine. My kids loved the large pool and the hotel was conveniently located next to the interstate and near a Hy Vee store and gas station.

Niggles: no automatic doors. Fine unless you're carrying in several bags on that trolley thing. Practically impossible to open if you are.

Also, the kid-friendly 'automatic' pancake maker was out of batter 2 consecutive days. Really? Go get some from Hy Vees.

Other than this, it was fine. Rooms were clean, breakfast was nothing special, being worse than Hampton Inn but better than a Super 8, which we all know anyway.

  • Stayed July 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank stellarossa451
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Baymont Inn & Suites Galesburg

Property: Baymont Inn & Suites Galesburg
Address: 2285 Washington St, Galesburg, IL 61401
Phone Number:
Region: United States > Illinois > Galesburg
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 10 Hotels in Galesburg
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Baymont Inn & Suites Galesburg 2.5*
Number of rooms: 72
Official Description (provided by the hotel):
The Baymont Inn & Suites Hotel in Galesburg is located on the east edge of Galesburg, a city rich in railroad and American history. Knox College, which is closely located to the Baymont Inn & Suites Galesburg, was the site of the Lincoln-Douglas Debate. Other historic places of interest include the birthplace of poet Carl Sandburg, the Ronald Reagen Trail and the Galesburg Railroad Museum. Galesburg is the future home of the National Railroad Hall of Fame, which is to be built within walking distance of the Baymont Inn & Suites Galesburg. Not far from the hotel you'll find the BNSF rail-yard and the Amtrak station. If you enjoy the theatre, don't miss the magnificent Orpheum Theatre. And if you enjoy the fall colors, you don't want to miss the Spoon River-Knox County Scenic Drive which is held the first two weekends of October.The Baymont Inn & Suites Galesburg offers 72 spacious and freshly remodeled rooms. Each room features free high-speed wireless Internet. Of course your stay won't be complete without enjoying our complimentary breakfast. Businesses near the hotel: BNSF, Gates Rubber Company, West Code Manufacturing, Historic Seminary Street shops, NAEIR, Dick Blick, Carhartt.Stay Smart, stay at the Baymont Inn & Suites Galesburg, conveniently located off I-74. ... more   less 
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Also Known As:
Holiday Inn Express Galesburg Hotel Galesburg
Holiday Inn Galesburg
Galesburg Holiday Inn

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