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“Another great stay at Herrington!” 5 of 5 bubbles
Review of The Herrington Inn & Spa

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The Herrington Inn & Spa
Ranked #1 of 2 Hotels in Geneva
Certificate of Excellence
Chicago, IL
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Another great stay at Herrington!”
5 of 5 bubbles Reviewed 6 January 2014

The Herrington Inn is my favorite hotel in the Chicagoland area! This time we stayed in a jr river suite-- wonderful! A little extra room with an easy chair in front of the fireplace, a comfortable canopy bed and lovely bathroom. Just a perfect spot for a little getaway. The staff is always wonderful- pleasant and willing to help with anything. Was a pretty frigid night, and they have a car and driver that will shuttle you to the town for dinner. Next time I plan on 2 nights and intend to try spa services! Thanks again Herrington- we will be back!!!

  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank beachloverChicago_IL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stewart B, Director of Operations at The Herrington Inn & Spa, responded to this review, 9 January 2014
Thank you for your review and feedback.

Our mission at The Herrington Inn & Spa is always to exceed our guest’s expectations. It is wonderful to hear that we lived up to this promise during your stay with us. I will personally ensure that your comments are shared with the team.

Great to hear the warmth of our hospitality got you through a cold frigid night!

Thank you once again, and we look forward to welcoming you back to The Herrington Inn & Spa for you two night stay very soon.

Kindest Regards,

Stewart
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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375 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (124)
Date | Rating
  • English first
  • Italian first
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English first
Homewood, Illinois
Level Contributor
51 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 30 December 2013

From start to finish the Herrington Inn made for a wonderful, relaxing weekend escape in Geneva. The inn staff could not have been more helpful or welcoming between booking the room and ordering spa services through check-in and departure. With beautiful views of the Fox River, fireplace, an incredibly comfortable bed, and spacious whirlpool tub, I did not want to leave our room! I'll add that the milk & cookie turndown service is an especially nice touch, and the bath basket ordered from the spa (ready in our bathroom upon arrival) did not disappoint. Overall a memorable stay in a very well-appointed inn - we look forward to when we can stay again.

  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bcEagle03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stewart B, Director of Operations at The Herrington Inn & Spa, responded to this review, 4 January 2014
Thank you for your review and feedback.

Our mission at The Herrington Inn & Spa is always to exceed our guest’s expectations. It is wonderful to hear that we lived up to this promise during your stay with us. I will personally ensure that your comments are shared with the team.

The bath menus provided through our spa team are a great way to relax and unwind, very happy to hear that it has served its purpose.

Thank you once again, and we look forward to welcoming you back to The Herrington Inn & Spa very soon.

Kindest Regards,
Stewart
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
LA
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 30 December 2013

We found the perfect place! Had a lovely suite and enjoyed the king-size canopy bed, fireplace, double whirlpool tub, rain shower, turndown service with cookies and milk...Herrington Inn has a super staff and a stellar location on the river. The restaurant is delicious and at this time of the year the hotel is beautifully decorated for Christmas. It is easy walking distance to the charming town. We will be back!!!

Room Tip: We had a great suite along the river on the top floor with vaulted ceilings.
See more room tips
  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank susan s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stewart B, Director of Operations at The Herrington Inn & Spa, responded to this review, 4 January 2014
Thank you for your review and feedback.
Our mission at The Herrington Inn & Spa is always to exceed our guest’s expectations. It is wonderful to hear that we lived up to this promise during your stay with us. I will personally ensure that your comments are shared with the team.

I happy to hear you took full advantage of the views and in room amenities during your stay, as well as our own Atwater’s Restaurant. Christmas is a wonderful time to visit the Herrington Inn and the city of Geneva in order to capture the spirit of the season.

Thank you once again, and we look forward to welcoming you back to The Herrington Inn & Spa very soon.

Kindest Regards,
Stewart
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
29 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 30 December 2013 via mobile

I stayed here for a few nights on a business trip. During the cold winter months this place is a hug at the end of the day just waiting with open arms. Evening turndown service, so you enter into a lit fireplace, music, a bathrobe, slippers and milk & cookies. A welcome treat at the end of a long, cold day.

Waking up there felt wonderful. Again, the fireplace is a nice touch coupled with a view of a snowy lake.

Pros: Friendly staff, cozy accommodations, nice toiletry products, large bathroom that is just beautiful, views.

Cons: room is quite a distance from the front desk (not a big deal if you are happy with the room), cookie was over cooked (very hard).

I would love to return and have more time to enjoy my room!

Stayed December 2013, travelled on business
Helpful?
Thank ATL-TravelGrL32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stewart B, Director of Operations at The Herrington Inn & Spa, responded to this review, 4 January 2014
Thank you for your review and feedback.

Our mission at The Herrington Inn & Spa is always to exceed our guest’s expectations. It is wonderful to hear that we lived up to this promise during your stay with us. I will personally ensure that your comments are shared with the team.

A Hug is a great way to describe the ambiance and atmosphere we all try to create at the Herrington Inn. Rest assured we shall all be awaiting your return with open arms (and extra perfectly cooked cookies)!

Thank you once again, and we look forward to welcoming you back to The Herrington Inn & Spa very soon.

Kindest Regards,
Stewart
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 19 December 2013 via mobile

We have stayed at the Herrington numerous time since 2004 (12-15 times). The first few years, we felt that this was the best hotel in Chicagoland. It was our romantic get-away. The last few times we have stayed, we began seeing things start to go down hill (stains on carpets, loose faucets, broken floor tiles in the bathroom, the potpourri was at least 5 years old, tube TV, etc.) When we stayed in January 2013 it was obvious that someone had laid on our bed prior to us entering. they said the were training the housekeeping staff. This last time, November 23, 2013 was our last trip. We walked into the room and did our normal sweep and in the bathroom there was lingerie hanging on the bathroom door from the last people that had the room!! Disgusting! We started looking around the room and there were cobwebs all over the ceiling, the four poster bed was full of dust and the carpet had un-identifiable stains. There was a chunk out of the corner of the wall and holes where something used to be hanging. It makes one wonder what they are cleaning. How can you miss lingerie hanging on the back of the door? Then to top it off, the now have a "Passion Kit" as part of their wet bar. It is beginning to resemble a rent by the hour place. I expressed my concerns to management and apparently they are willing to lose me as a customer. This place costs $250+ a night! I think a $50 a night place would be cleaner. Save your money and go to a Hampton!

Stayed November 2013, travelled as a couple
Helpful?
4 Thank Brian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stewart B, Director of Operations at The Herrington Inn & Spa, responded to this review, 21 December 2013
Thank you for your review and feedback.

Our mission at The Herrington Inn & Spa is always to exceed our guest’s expectations. It is very disappointing to hear that we did not live up to this promise during your stay with us.

Firstly, please allow me to apologize once again for the issues encountered regarding the previous guest’s item and the wall damage you experienced in your room upon arrival.
We at the Herrington Inn & Spa have always had and continue to have the highest expectations from our housekeeping department. As discussed during your stay our executive housekeeper was advised and immediate action was taken both to rectify and prevent a repeat of this below par service occurring again.

Our wet bar stock caters to a wide spectrum of guests, from our corporate clientele to those celebrating their wedding night. It is unfortunate that some items have caused you offense, of course should you return to the Herrington Inn & Spa we will be more than happy to remove any items you feel inappropriate prior to your arrival.

Thank you once again for your feedback,

Kindest Regards,
Stewart
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aurora, Illinois
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 12 December 2013

Seeking a private retreat and an evening "just the two of us," we booked at room at the Herrington Inn. The bathroom is incredibly luxurious and we enjoyed sitting at the fireside and reading to each other. The milk and cookies was a fun little add-on, and the bed was extremely comfortable.

The cons to our stay were mostly that the room we were given was far from the service desk...up three flights of stairs and along the back of the building. Quiet, yes. Easy to get our luggage to, no. We were also slightly disappointed that it was a 2-person BATH...no jets. The rain shower made up for it.

  • Stayed March 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Just_me_wandering
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stewart B, Director of Operations at The Herrington Inn & Spa, responded to this review, 15 December 2013
Thank you for your review and feedback.

Our mission at The Herrington Inn & Spa is always to exceed our guest’s expectations. It is wonderful to hear that we lived up to this promise during your stay with us.

I would be interested to know in which room you stayed. If you could contact me at the hotel at your convenience.

Kindest Regards & Happy Holidays

Stewart
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Naperville, Illinois
Level Contributor
49 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed 2 December 2013

We booked this location as we attended a wedding reception directly across the street. The Herrington had a good amount of difficulty getting the reservations for the wedding block set up and we had to confirm and fix reservations and number of times but in the end the hotel figured it out. Rooms were a little on the high side for what we got but the location couldn't be beat for us. Night time cookies and milk were a very nice touch. Balconies had an excellent view of the review and a beautiful courtyard for our room.

  • Stayed November 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank SVS1107
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stewart B, Director of Operations at The Herrington Inn & Spa, responded to this review, 7 December 2013
Thank you for your review and feedback.

Our mission at The Herrington Inn & Spa is always to exceed our guest’s expectations. It is very disappointing to hear that we did not live up to this promise during your stay with us.

I apologize for the difficulties you experienced during the reservation process. I trust this did not create any inconvenience on the special day. Please do not hesitate to contact me directly at the Hotel should you wish to discuss the matter.

Thank you once again, and we look forward to welcoming you back to The Herrington Inn & Spa very soon.

Kindest Regards,
Stewart
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Herrington Inn & Spa

Property: The Herrington Inn & Spa
Address: 15 S River Ln, Geneva, IL 60134-2251
Region: United States > Illinois > Geneva
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Geneva
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Herrington Inn & Spa 4*
Number of rooms: 61
Official Description (provided by the hotel):
AAA Four Diamond boutique hotel, spa, and restaurant in the Chicago suburb of Geneva, IL. Voted one of Illinois best spa hotels and located on the waterfront, each room offers a large whirlpool tub, fireplace, and furnished balcony. We are perfect for storybook weddings, corporate meetings, romantic getaways, fine dining, and relaxing in the best day spa in Geneva. Within walking distance to the Metra Train line to Chicago's Loop, and running/biking path. Evening turn down service staff deliver chilled milk and fresh baked cookies to all overnight guests. Each morning guests enjoy a complimentary European-style continental breakfast buffet served in our grand lobby. Also complimentary: wireless internet access and plenty of onsite parking. Just across from the hotel is the Fox River Trail, available year round for waterfront running or biking. Hotel is within walking distance to over 100 shops, galleries, restaurants, and pubs. ... more   less 
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Also Known As:
The Herrington Inn And Spa
The Herrington Hotel Geneva
Herrington Hotel Geneva
Herrington Geneva

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