Just stayed at this hotel and must say that we received very poor customer service. We were quoted a special rate over the phone and then when we checked in the rate was not honored (in town for a wedding). The room was not cleaned properly (hairs in the bathtub from last person and towels were wrinkled and questioned if they were clean). Heat/air unit was not working properly and had to contact front desk to have it turned "on" from a switchboard behind their front desk. Unfortunately I forgot my phone charger in my room and upon calling the hotel was told there was nothing they could do for me. They would not even offer to check if it was in lost and found. I would've covered the shipping for them to send it back but was told I could drive to the hotel to check for myself. I explained that I live 300 miles away but to no avail, was told I could drive there but that was all they could do for me. I don't personally have experience at the other hotels in town, but would recommend that you not stay at the Travel Inn (unless you like to pay to receive poor service). I was extremely disappointed in the service and my stay.
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