My experience with the Crowne Plaza, Glen Ellyn staff was very disappointing. I planned to reserve my wedding block, after-hours event, and "bon voyage" breakfast here, but I had to cancel due to the unresponsive staff that I was working with. Planning a wedding is already stressful and that last thing you need is to have disorganization and chaos from your hotel - especially since they will be accommodating many of your guests!
To make a long story short, after months from trying to get my questions answered and obtain correct contracts for my event - I had to back out. I expressed my dissatisfaction on two occasions to the event manager I was working with. Nothing had been done to address the untimely responses or correct the mixed-answers I was receiving. It was an extremely disappointing situation. Finally, after waiting 3 week for an overdue contract I contacted this woman's manager. Again, nothing was done to correct the situation or even attempt to justify or excuse this unacceptable service we were receiving.
My advice: Be cautious if you are planning an event here.
- Official Description (provided by the hotel):
- Our Green hotel in Glen Ellyn Offers Service and Comfort Located just off I-355 and near Chicago, the newly renovated Crowne Plaza Lombard Downers Grove is the ideal hotel for both business and leisure travelers. With seven high-tech meeting rooms and convenient access to regional and Chicago's attractions, our hotel in Glen Ellyn is the Place to Meet. Just minutes from our Glen Ellyn hotel's location you'll find corporate headquarters, including McDonald's corporate offices, just three miles away. Sara Lee, Accenture and Aramark are each within five miles of our hotel in Glen Ellyn. You can leave the driving to us and use our complimentary shuttle to area companies and attractions within six miles. While lodging in our Glen Ellyn hotel leisure guests can easily visit area attractions that include the Morton Arboretum, Yorktown Center and Oakbrook Mall. You can fully relax in rooms that feature 32' LCD TVs, Roomlinx Entertainment and high-speed Internet access. Our Glen Ellyn hotel has made a commitment to the environment with recycling programs and low E glass windows. Our restaurant, Glen Prairie Fine Food & Drink, also supports sustainable farming practices by using natural ingredients. From the natural colors and textures to our environmentally friendly programs, the newly renovated Crowne Plaza Lombard Downers Grove hotel offers guests great accommodations with a commitment to living green. ... more less
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- Also Known As:
- Crowne Plaza Glen Ellyn Lombard Hotel Glen Ellyn