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“What a Great Place to Rest Your Head!”

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Crowne Plaza Lombard Downers Grove
Ranked #2 of 4 Hotels in Glen Ellyn
Certificate of Excellence
Charlotte, North Carolina
Level Contributor
39 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“What a Great Place to Rest Your Head!”
5 of 5 bubbles Reviewed 14 February 2014

This hotel is excellent in every way. Very clean and very hospitable. The staff is awesome! There is a one hour happy hour with free alcoholic drinks during the week, which is much appreciated. I was able to meet the group and restaurant manager during this time. Beds were just OK. There was a refrigerator provided in my room, microwaves for lease, and plenty of light in the bathroom. They also have a gourmet restaurant, Glen Prairie, attached to the hotel which is worth eating every meal at. They have plenty of local brews. The breakfast buffet is OK. I stayed during winter storms and they promptly plowed the parking lots. I will definitely stay again!

Room Tip: I stayed on the back of the hotel which was quite nice. I'm sure every room is great.
See more room tips
  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hippo5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carl C, General Manager at Crowne Plaza Lombard Downers Grove, responded to this review, 17 February 2014
Dear Hippo5,

Thanks for taking the time to review our hotel and I am glad you enjoyed your stay. The managers reception which is held weekly from 5:30 pm to 6:30 pm is a great way to meet our guests and I am glad you took advantage of this oppurtunity. I will pass on your comments to our restuarant staff on how much you enjoyed our award winning restaurant Glen Prairie.

Have a great day!

CarlC
General Manager
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268 reviews from our community

Traveller rating
    129
    88
    23
    15
    13
See reviews for
79
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115
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Chicago
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 2 February 2014

We stayed here for one night. The non-stop winter storms had left my family feeling some major cabin fever. We wanted to treat the kids to an overnight with pool time. This hotel is superior in every way. The staff, especially Mary at the front desk, is very attentive to every need. I booked the room to include 2 adult breakfast at the restaurant located within the hotel. I highly recommend the hotel and the restaurant! You won't go wrong staying here. One bit of advise however, the website states that the superior 2 queen rooms have sleeper sofas. They do not. Mary kindly sent a roll away bed for us.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lovethesun522
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carl C, General Manager at Crowne Plaza Lombard Downers Grove, responded to this review, 7 February 2014
Dear luvthesun522,

This is the place when you have cabin fever! I am happy you could get away with your family and enjoy our great pool and facilty. Thank you very much for taking the time to review our hotel and we look forward to your return.

Regards,

CarlC
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Chicago, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 28 January 2014

By far one of the best hotel experiences I've had. The entire staff is dedicated to providing service that over delivers. Jodie, at the front desk, will go above and beyond to make sure your stay is exceptional.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GoConfidently1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carl C, General Manager at Crowne Plaza Lombard Downers Grove, responded to this review, 7 February 2014
Dear GoConfidently1,

I appreciate you taking the time to mention Jodi by name. She receives many compliments regarding her service and she will be happy to hear that she was mentioned in a survey. It's great to read that you enjoyed your stay. When you return to our hotel make sure you check out our restaurant Glen Prairie, it is an award winning restaurant and you are sure to enjoy the selections.

Wishing you safe travels,

CarlC
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Troy, Michigan
Level Contributor
105 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed 17 January 2014

A very nice property that has been nicely renovated. The best service, great rooms, comfy beds, and the restaurant was very pleasant too. I can't say enough about the front desk staff, and their effort to make sure everything was as it should be. Top Notch

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sailorjeff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carl C, General Manager at Crowne Plaza Lombard Downers Grove, responded to this review, 7 February 2014
Hi Sailorjeff,

Thanks for the great review and I will be sure to let the front desk know how happy you were with their service! The front desk is a great team and they really work together to ensure everyone is taken care of here at the Crowne Plaza Lombard Downers Grove.

Bet you can't wait for summer to get back on the water!

Thanks again,

CarlC
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Ridgefield, Connecticut
Level Contributor
207 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
4 of 5 bubbles Reviewed 13 January 2014

We needed to spend a cold and rainy weekend in the Glen Ellyn/Wheaton area for a family function and chose the Crowne Plaza for its central location. We were not disappointed with our choice.
The staff greeted us with smiles and a warm welcome. The check-in was smooth and our request for adjoining rooms was easily met.
The rooms were clean and (for the most part) comfortable. The mattresses were a bit firmer than we would have liked, but the bed was clean and fresh smelling, always a plus.
The bathroom was immaculate. We have stayed in more expensive/higher profile hotels where this was not the case. Its obvious that the Housekeeping staff take their jobs seriously and turn out an excellent room.
The hotel's restaurant leaves something to be desired. You can read about that in its own review.
We highly recommend this hotel, especially for families with children

Room Tip: Rooms facing the back end of the property are quieter (no road noise.)
See more room tips
  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank revrpb619
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carl C, General Manager at Crowne Plaza Lombard Downers Grove, responded to this review, 7 February 2014
Hi The rev619,

I am happy to read that you enjoyed your stay! It also is is a pleasure to see that you were happy with the cleanliness of your room. I want to thank you for mentioning the housekeeping department as so often they are forgotten about when they really work hard to provide everyone with a clean freash stay so you can enjoy our home while you are away from yours.

I will be sure to look for the review on the restaurant so please feel confident that I will address this with both the chef and the restaurant manager. We are an award winning restaurant and have been featured on WGN television and we were also rated as the top ten places to eat by Chicago Magazine so thank you for your feedback which will allow us to address the issue and correct.

Thanks again for taking the time to review us!

CarlC
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Glen Ellyn, Illinois
Level Contributor
328 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
4 of 5 bubbles Reviewed 3 January 2014

We were having work done on our home and needed to get out for two days, and we decided to stay here. What a great idea. The beds are excellent, the restaurant and bar was good, and the service was great from the front desk clerk to the hostess in the restaurant.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Mike A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carl C, General Manager at Crowne Plaza Lombard Downers Grove, responded to this review, 7 February 2014
Dear Mike A,

I am happy to hear you enjoyed your stay and I will be sure to pass along your great comments regarding the staff. These are great comments to read and go hand in hand with our recent award for customer service which was voted on by guests like yourself.

Thanks again!

CarlC
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Claremore, Oklahoma
Level Contributor
402 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 181 helpful votes
4 of 5 bubbles Reviewed 2 January 2014

Very clean rooms with an excellent shower. Good location with easy access to the interstates. Breakfast buffet could have been better for the price charged. For the money this is a very good hotel. We were on the third floor and it was very quiet. We had a room close to the elevator which was very convenient. The hotel is all non smoking which we really appreicated. We would stay here again.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Steve74017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carl C, General Manager at Crowne Plaza Lombard Downers Grove, responded to this review, 7 February 2014
Dear steve 74017,

Thank you for the nice comments regarding our hotel! I have mentioned to the chef that you would like to see a change on the buffet and he is working to improve the breakfast buffet. Thank you very muchh for your feedback on this. We look forward to seeing you again when your travels bring you back to our area.

Best regards,

CarlC
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Lombard Downers Grove

Property: Crowne Plaza Lombard Downers Grove
Address: 1250 Roosevelt Rd, Glen Ellyn, IL 60137-6006
Phone Number:
Region: United States > Illinois > DuPage County > Glen Ellyn
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #2 of 4 Hotels in Glen Ellyn
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Crowne Plaza Lombard Downers Grove 3.5*
Number of rooms: 119
Official Description (provided by the hotel):
Our Green hotel in Glen Ellyn Offers Service and Comfort Located just off I-355 and near Chicago, the newly renovated Crowne Plaza Lombard Downers Grove is the ideal hotel for both business and leisure travelers. With seven high-tech meeting rooms and convenient access to regional and Chicago's attractions, our hotel in Glen Ellyn is the Place to Meet. Just minutes from our Glen Ellyn hotel's location you'll find corporate headquarters, including McDonald's corporate offices, just three miles away. Sara Lee, Accenture and Aramark are each within five miles of our hotel in Glen Ellyn. You can leave the driving to us and use our complimentary shuttle to area companies and attractions within six miles. While lodging in our Glen Ellyn hotel leisure guests can easily visit area attractions that include the Morton Arboretum, Yorktown Center and Oakbrook Mall. You can fully relax in rooms that feature 32' LCD TVs, Roomlinx Entertainment and high-speed Internet access. Our Glen Ellyn hotel has made a commitment to the environment with recycling programs and low E glass windows. Our restaurant, Glen Prairie Fine Food & Drink, also supports sustainable farming practices by using natural ingredients. From the natural colors and textures to our environmentally friendly programs, the newly renovated Crowne Plaza Lombard Downers Grove hotel offers guests great accommodations with a commitment to living green. ... more   less 
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Also Known As:
Crowne Plaza Glen Ellyn Lombard Hotel Glen Ellyn

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