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“Good Staff-Clean Rooms”

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Staybridge Suites Glenview
Ranked #4 of 7 Hotels in Glenview
GreenLeadersBronze level
ILLINOIS
Level Contributor
33 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Good Staff-Clean Rooms”
Reviewed 15 November 2012

We attended a conference in Evanston, Illinois on November 7-10, 2012. Decided to stay in Glenview at the Staybridge Suites.

LOCATION--Good location with plenty of restaurants, shops, and other establishments such as Costco in the area. Only one block off of Willow Road; which has anything you want on it.

ROOMS--Suites and studio rooms have plenty of room and a good kitchen area with refrigerator, microwave, coffee maker, dishwasher, stovetop, etc. Beds in the bedroom were good, but the couch could use a newer mattress.

BREAKFAST--Very good variety of food. It was always clean; no food on the floor; no sticky tables; well stocked and maintained. Extended breakfast hours on the weekend 10:30 a.m. and during the week 9;30 a.m. Food included waffles, eggs, cereal, bread and danish products, biscuits and gravy, ham, bacon, sausage, fruit, yogurt, juices, Wolfgang Puck coffee, tea, etc. The breakfast staff was always working to keep the area clean.

NIGHTLY DINNERS--On Tuesday, Wednesday, Thursday, the hotel provides a light dinner for all guests, such as meatball sandwiches, hot dogs, nachos, salad, bread, chips, beer, soda. The time was 5:30-7:30 p.m.

STAFF--Friendly, cooperative, always willing to help. Breakfast staff was outstanding. Maid service caused no problem and were very good. Front desk efficient and ready to assist.

Room Tip: Kitchens are the same in studio and suites...just depends if you want seperate bedroom.
See more room tips
  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GCTourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew C, Guest Relations Manager at Staybridge Suites Glenview, responded to this review, 5 May 2016
Thank you for taking the time to leave a review of your stay at the Staybridge Suites Glenview. We appreciate the feedback and look forward to seeing you once again.

Sincerely,

Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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174 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (35)
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English first
Beaver Creek
2 reviews
Reviewed 25 October 2012

I read other reviews on way to hotel. Perhaps I was on alert but....time to clean up. Riped drapes, toothpaste goop on rug under sink...carpet not tile in sink area, furniture they should just donate to goodwill & worst of all...vents. I went to put my sons toys in a corner & couldn't due to the amount of dust encrusting the vent in that area...ok so I clean it off. But holy cow in our room is a closet/mechanical room with an air filter. Level of dust or whatever... just simply gross. I would fire my housekeeping director & who lets a place in such a great location look like this?

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CreeksideBeaverCreek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew C, Guest Relations Manager at Staybridge Suites Glenview, responded to this review, 5 May 2016
Thank you for taking the time to leave a review of your stay at the Staybridge Suites Glenview. We appreciate the feedback and look forward to seeing you once again.

Sincerely,

Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vista, Ca
Level Contributor
321 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed 15 September 2012

We stayed for 2 nights and got updated to a 1 bedroom. We found the room layout nice with convenient features like the chairs at the kitchen counter. We found it better designed than other similar properties from some of the other major brands. Breakfast was decent.

  • Stayed September 2012, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PopTopBob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew C, General Manager at Staybridge Suites Glenview, responded to this review, 26 May 2016
We thank you for your feedback, your comments are very much appreciated. Please feel free to contact me directly to discuss your review.

Sincerely,
Matthew Clayson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glenview, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 31 August 2012

We have stayed here 4 or 5 times over the past few years. We will not stay here again. Here are some of my issues:

- The rooms are not cleaned well and not maintained. It seems everywhere you look in the room, something is broken, ripped or stained, etc. Hair in the bathroom when first entering the room after checking is disgusting and sets the tone of the stay. We had a lot of hair this stay...on the bathroom floor, in the tub, on the towels....yuk!

- The common areas are dirty...the floors are not vaccumed (as evidenced by the same crumbs on the floor every time I walked by for 4 days).

- The breakfasts are just ok (I'm being a bit generous here). Most other hotels we stay at, which offer complimentary breakfasts, are much better and have a better variety.

- The housekeeping service has gone down hill...little things like replenishing the soap, shampoo and tissues are not done. I had to go to the front desk and ask for these items after housekeeping did not replenish 2 days in a row. I felt like I was staying at a $29 motel...I've already commented on the cleanliness.

- The walls are paper thin. You can hear quite a bit....

Do your self a favor, find another hotel, even if it means driving a little more.

Room Tip: Choose another hotel!
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  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tony F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew C, General Manager at Staybridge Suites Glenview, responded to this review, 26 May 2016
We thank you for your feedback, your comments are very much appreciated. Please feel free to contact me directly to discuss your review.

Sincerely,
Matthew Clayson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Worth Il
Level Contributor
34 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 29 August 2012

a very nice check in early arr. , with concert direction from whitney great service with a friendly smile your awesome !!! plush room with everything from dvd player to dishwasher to full size refrig wow awesome quiet and super clean, large bath towels and large Warm Pool and the free breakfest with alot of food , not too mentioned snack at 5 :30 pm this place was awesome to me and my wife for concert overnight ...will be back next summer ....!!!

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank worthmoose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew C, General Manager at Staybridge Suites Glenview, responded to this review, 26 May 2016
We thank you for your feedback, your comments are very much appreciated. Please feel free to contact me directly to discuss your review.

Sincerely,
Matthew Clayson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
Reviewed 29 August 2012

We have stayed at Staybridge Suites 4-5 times during the past few years. We always get a 2 bedroom suite for our family of five. There is plenty of room to spread out. However, this will be our last time staying here. The walls are very thin and you can hear everything! In the suite itself, the vents between the bedrooms are connected, so if the tv is on in one room, you hear it loud and clear in the other. The furniture is wearing thin, is stained and ripped. You can feel the metal bars and springs of the sofa and chairs. Desperately need to be replaced!
Doorknobs held on by screws, carpet ripped and threadbare, clock broken and unable to be set to correct time. I could go on, but basically, no attention is being paid to the upkeep of the rooms or hallways.
The location is great for us when visiting family, and the two bedroom is perfect for our week-long stays, but I just dont feel comfortable here anymore and dread the feeling of coming back to the hotel after a long day. Won't be doing it again.

  • Stayed August 2012
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Overarcher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew C, General Manager at Staybridge Suites Glenview, responded to this review, 26 May 2016
We thank you for your feedback, your comments are very much appreciated. Please feel free to contact me directly to discuss your review.

Sincerely,
Matthew Clayson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oregon
1 review
Reviewed 1 August 2012

My husband has been staying here for the past six months and we came to spend the summer with him. The rooms are pretty well furnished, the bedding and beds are super cozy. The breakfast, first it's free, and second there are a few different options.
However, the gym is awful. It has never been cooler than 79 degrees when I have gone in there. We are here for a couple of months and I can't not workout. But the heat! I complained several times but nothing has changed. Also, once the cardio equipment was cleaned and I swear it was with Pledge, making the machines dangerous to use until they had been scuffed up again.
The walls are pretty thin. I know the people staying next door have kids named Megan and Alex because the whole family yells.
Other than that, we have enjoyed our stay here and would stay again next time we came to this area.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LivsMadMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Staybridge Suites Glenview, responded to this review, 18 August 2012
Dear LivsMadMom,

Thank you for your recent stay with us and reviewing our property. It delights me that you liked your room. Let me take this opportunity to apologize for the inconveniences you experienced especially with the gym. Thank you for bringing this to our attention as it will be forwarded to the appropriate department and will be looked into. We appreciate the candid feedback we receive and welcome any opportunity to improve. We hope to have another chance of hosting you should your travels bring you back to Glenview.

Sincerely,

Karen G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Staybridge Suites Glenview

Property: Staybridge Suites Glenview
Address: 2600 Lehigh Ave, Glenview, IL 60026-8028
Phone Number:
Region: United States > Illinois > Glenview
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Glenview
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Staybridge Suites Glenview 3*
Number of rooms: 120
Official Description (provided by the hotel):
Welcome to the Staybridge Suites Hotel, Glenview/Chicago, IL, located in the Business and Shopping district of the Glen Town Center. Conveniently located just seconds from the North Glen Train Station and only 8 miles from O'Hare International Airport (ORD). Our hotel is just blocks away from Shopping, Dining and Recreational destinations and is also close to corporate neighbors such as Kraft, Allstate, Anixter, CVS, Altria, Grainger, Accenture, Pearson, GN Resound, Beltone, Caremark, Underwriters Laboratories (UL), ITW, Crate & Barrel, AON, Avon, Goss, AC Nielsen, College of American Pathology, Mead Johnson and North American Corporation. We are also located close to the Chicago Botanical Gardens, Ravinia Music Festival, Pinstripes Bocci & Bowling, Northwestern University, Kohl Children's Museum, Illinois Holocaust Museum and Education Center, and downtown Chicago (18 miles) via Metra regional train system. At the Staybridge Suites Glenview all suites include a desk with ergonomic chair, 2 line telephone, direct in room phone number, 40+ cable channels including HBO, DVD/CD players, fully equipped kitchens, microwaves, and full size refrigerators. Staybridge Suites Glenview offers valuable amenities such as free high-speed Internet access, a complimentary breakfast buffet every morning, 24-hour guest laundry, fitness center, indoor swimming pool, business center and Sundowner Manager's Reception. We are pet friendly. ... more   less 
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Also Known As:
Staybridge Hotel Glenview
Glenview Staybridge Suites

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